Downpay: Partial Pay & Deposit
All reviews
We've been using Downpay on our Shopify store to collect deposits during our pre-sale period, and it's been a game-changer. About 90% of our pre-sale customers opted to use the deposit feature, which significantly boosted order volume during what’s usually a slower sales period. The app is super easy to integrate and works exactly as promised. What really stands out is the support – Diana has been incredibly responsive and great to work with throughout. It’s also a huge plus knowing the team behind it are former Shopify folks and proudly based in Canada. Highly recommend if you're running pre-orders or looking to reduce friction for higher-ticket sales!
Great product for taking partial payments. Moreover, some of the best customer service I have ever experienced with any developer on any platform. They want to help you succeed and it shows. Highly recommended.
This was a massive help for a product we crowdsourced. Easy to integrate, and we were in communication with their team throughout the implementation. I would highly recommend it. I’ve used Kickstarter and have also run crowdfunding directly through Shopify—Downpay made that possible and allowed us to fully own the campaign internally.
Downpay is a great app from a great team. This flexible, API-driven product has unlocked several critical capabilities and growth opportunities for our business. They've been extremely responsive, flexible & patient with us during our re-platform to Shopify and with ongoing feature requests. I recommend highly to anyone looking to provide flexible payment and scheduling options to customers, and to protect their own high-value inventory.
Thank you to the Downpay team for creating an app that just makes sense. The team is great to work with are open to making the it better.
Our customers love using Downpay for pre-orders — it makes placing a deposit quick and hassle-free. The app itself is incredibly easy to set up and use, and it integrates seamlessly with our Shopify store. It’s made the whole process smoother for us and our customers alike. Highly recommended!
This is an excellent product that allows our store to take deposits for items not yet released which is extremely commonplace in our industry. Our industry is driven largely by preorders (and FOMO) and Shopify does not provide this functionality natively so we are very thankful that Downpay exists.
Great support, willing to work with you to make the app work for your situation
We recently integrated Downpay as the Buy Now, Pay Later (BNPL) solution for our Pilates World online store, and we couldn't be happier with the results. From the outset, the setup was incredibly straightforward, quick to configure, with a great deal of flexibility that suited our unique store requirements perfectly. A very special thanks to Lidija, who went above and beyond to assist us with some custom scripting tailored to our theme. Her support ensured the entire experience was seamless and visually on point, truly next-level service. The product itself is exceptional, delivering exactly what we needed and more. It's well worth the investment, especially when paired with the level of customer support Downpay provides. If you're looking for a solid BNPL solution that integrates smoothly and offers responsive, hands-on support, Downpay is a no-brainer. Highly recommended.
A great app and amazing support to get our small online business running in a way that works for us! Highly recommend!
Fastest customer service I've ever received from a software company! The ability to easily integrate a deposit payment option for my made-to-order products without the crazy fees like some other financing apps pays makes this app a no-brainer. Highly recommend!
La atención al cliente es rápida y ha mejorado mucho :) . Los depósitos funcionan perfectamente asi que lo recomiendo para productos en pre venta.
Hey there, I’m so sorry 😞 We reached out several times to assist over the week. I’m sorry that it didn’t meet needs. Happy to chat over a scheduled meeting if that helps. Diana
Quick response with fast solutions, really recommend Downpay to anyone looking to rent/demo out their products.
Downpay solved a critical pain point for our high ticket item sales which has caused a lot of headaches and manual work for our operations team having to email and in some cases call each and every customer in order to get their draft order invoice paid to complete their order. Now with Downpay we can simply vault their card information while communicating when they will be charged their second half balance on their large order, then charge their card when their order is ready in 3 months rather than having to create multiple different orders to complete a single order. The team has been super helpful as well and more than generous with their time in assisting us setting Downpay and ensuring its working properly with our products and on our custom theme. Thanks for making our lives easier! We really enjoy working with you.
Slipstream is a seasonal business across much of the US and with Downpay are able to run marketing even out of season and also maximize our database by converting much more customers with Downpay's deposit application as it allows us to then customize a ship date based on the customers input. Onboarding was amazing with the team and as I've had questions or needed to determine how Downpay would work with other initiatives, the team was so responsive. I highly recommend this app. It was perfect or our business.
I’m delighted to share my positive experience with Downpay! We’ve been using it in our store for our preorder items, allowing customers to pay half upfront and the rest in 30 days. I just had a wonderful meeting with Diana, and I truly appreciate the time she dedicated to helping us customize Downpay to fit our needs. She also assisted in setting up workflows that automate our processes and bring our vision to life. This has saved us a significant amount of time, and I’m excited to continue working with Downpay in the future!
Amazing app. I have such a custom, high end product that I desperately needed something like this for many years. When Downpay became an option, I couldn't believe it. I've used it for the better part of a year now and it has done great - lifting our online conversion rate and making it less of a gap to get the customer engaged with the purchase. The app is great but the service is even better. Diana is very on the ball with tweaks and adjustments, helping me tailor the app to our store's needs. I can't say enough great things, this is one of the best apps I've ever had. Thank you
Thank you so so much for this amazing review. It made our team's day. We're always so happy to hear about improved conversion since that's our main goal!
Does what it says and provides payment options otherwise not available. Very responsive support.
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