All reviews

Rating Breakdown

  • 5
    99% (77 ratings)
  • 4
    0% (0 ratings)
  • 3
    1% (1 ratings)
  • 2
    0% (0 ratings)
  • 1
    0% (0 ratings)

Reviews with Text

  • 97% (76)
Review RSS Feed Review RSS Feed

5 / 5 Share

Dec. 2, 2025

We just added Downpay to our store and the experience has been great so far. The Downpay team has been incredibly helpful and responsive, which made the setup easy on our end. Really appreciate the support so far. Looking forward to seeing the results as we roll it out.

Using app

--

Total reviews

3

Average rating

5.0

5 / 5 Share

Nov. 4, 2025

This is an awesome app, I have a very specific use case where I need to be able to take part payments from two payee's, one consumer the other business. When integrated with accounting software, I can take the consumer side first then later send an invoice to business to complete the order payment. This App enables the front end really really well. Can't speak more highly of customer support particularly Lidija. She actually listens and finds solutions. If you are an Australian store, exposed to Support at Home or NDIS funding models, stop looking, this app is for you

Store

Care Food Co

Using app

8 days

5 / 5 Share

Oct. 23, 2025

The app’s support is fast and efficient. Without a doubt, Downpay is an essential app for any store that wants to provide more flexible payment solutions to its customers and increase sales. I totally recommend it!

Using app

About 1 year

Total reviews

17

Average rating

5.0

5 / 5 Share

Aug. 27, 2025

Using app

11 months

Total reviews

2

Average rating

5.0

5 / 5 Share

July 9, 2025

We've been using Downpay on our Shopify store to collect deposits during our pre-sale period, and it's been a game-changer. About 90% of our pre-sale customers opted to use the deposit feature, which significantly boosted order volume during what’s usually a slower sales period. The app is super easy to integrate and works exactly as promised. What really stands out is the support – Diana has been incredibly responsive and great to work with throughout. It’s also a huge plus knowing the team behind it are former Shopify folks and proudly based in Canada. Highly recommend if you're running pre-orders or looking to reduce friction for higher-ticket sales!

Store

blokDEK

Using app

3 months

Total reviews

3

Average rating

5.0

5 / 5 Share

July 3, 2025

Great product for taking partial payments. Moreover, some of the best customer service I have ever experienced with any developer on any platform. They want to help you succeed and it shows. Highly recommended.

Using app

4 months

Total reviews

1

Average rating

5.0

5 / 5 Share

June 6, 2025

Great app! I had Lidija helping me with any issues I had.

Using app

About 1 month

Total reviews

1

Average rating

5.0

5 / 5 Share

May 26, 2025

This was a massive help for a product we crowdsourced. Easy to integrate, and we were in communication with their team throughout the implementation. I would highly recommend it. I’ve used Kickstarter and have also run crowdfunding directly through Shopify—Downpay made that possible and allowed us to fully own the campaign internally.

Using app

2 months

Total reviews

3

Average rating

4.7

5 / 5 Share

May 21, 2025

Downpay is a great app from a great team. This flexible, API-driven product has unlocked several critical capabilities and growth opportunities for our business. They've been extremely responsive, flexible & patient with us during our re-platform to Shopify and with ongoing feature requests. I recommend highly to anyone looking to provide flexible payment and scheduling options to customers, and to protect their own high-value inventory.

Using app

About 1 year

Total reviews

3

Average rating

5.0

5 / 5 Share

May 16, 2025

Thank you to the Downpay team for creating an app that just makes sense. The team is great to work with are open to making the it better.

Using app

About 1 year

Total reviews

1

Average rating

5.0

5 / 5 Share

May 15, 2025

Our customers love using Downpay for pre-orders — it makes placing a deposit quick and hassle-free. The app itself is incredibly easy to set up and use, and it integrates seamlessly with our Shopify store. It’s made the whole process smoother for us and our customers alike. Highly recommended!

Using app

7 months

Total reviews

10

Average rating

5.0

5 / 5 Share

May 14, 2025

This is an excellent product that allows our store to take deposits for items not yet released which is extremely commonplace in our industry. Our industry is driven largely by preorders (and FOMO) and Shopify does not provide this functionality natively so we are very thankful that Downpay exists.

Using app

About 2 years

Total reviews

1

Average rating

5.0

5 / 5 Share

May 13, 2025

Great support, willing to work with you to make the app work for your situation

Using app

3 months

Total reviews

2

Average rating

5.0

5 / 5 Share

April 16, 2025

We recently integrated Downpay as the Buy Now, Pay Later (BNPL) solution for our Pilates World online store, and we couldn't be happier with the results. From the outset, the setup was incredibly straightforward, quick to configure, with a great deal of flexibility that suited our unique store requirements perfectly. A very special thanks to Lidija, who went above and beyond to assist us with some custom scripting tailored to our theme. Her support ensured the entire experience was seamless and visually on point, truly next-level service. The product itself is exceptional, delivering exactly what we needed and more. It's well worth the investment, especially when paired with the level of customer support Downpay provides. If you're looking for a solid BNPL solution that integrates smoothly and offers responsive, hands-on support, Downpay is a no-brainer. Highly recommended.

Using app

2 days

Total reviews

2

Average rating

5.0

5 / 5 Share

March 21, 2025

A great app and amazing support to get our small online business running in a way that works for us! Highly recommend!

Using app

About 1 month

Total reviews

3

Average rating

5.0

5 / 5 Share

March 20, 2025

Using app

3 months

Total reviews

1

Average rating

5.0

5 / 5 Share

Feb. 14, 2025

Fastest customer service I've ever received from a software company! The ability to easily integrate a deposit payment option for my made-to-order products without the crazy fees like some other financing apps pays makes this app a no-brainer. Highly recommend!

Using app

17 days

Total reviews

3

Average rating

5.0

5 / 5 Share

Oct. 27, 2025

La atención al cliente es rápida y ha mejorado mucho :) . Los depósitos funcionan perfectamente asi que lo recomiendo para productos en pre venta.

Store

Otakuya

Using app

9 months

Total reviews

23

Average rating

3.9

Developer Reply

Hey there, I’m so sorry 😞 We reached out several times to assist over the week. I’m sorry that it didn’t meet needs. Happy to chat over a scheduled meeting if that helps. Diana

5 / 5 Share

Jan. 24, 2025

Quick response with fast solutions, really recommend Downpay to anyone looking to rent/demo out their products.

Using app

3 months

Total reviews

5

Average rating

5.0

5 / 5 Share

Jan. 16, 2025

Downpay solved a critical pain point for our high ticket item sales which has caused a lot of headaches and manual work for our operations team having to email and in some cases call each and every customer in order to get their draft order invoice paid to complete their order. Now with Downpay we can simply vault their card information while communicating when they will be charged their second half balance on their large order, then charge their card when their order is ready in 3 months rather than having to create multiple different orders to complete a single order. The team has been super helpful as well and more than generous with their time in assisting us setting Downpay and ensuring its working properly with our products and on our custom theme. Thanks for making our lives easier! We really enjoy working with you.

Using app

About 1 month

Total reviews

3

Average rating

5.0