Supertails review for Custom & Draft Orders For POS

Feb. 3, 2025

Hi Team, We have been using your app, "Custom and Draft Order for POS", on our store for the past three months, and it has been working seamlessly for our needs! We truly appreciate the functionality it offers. To further enhance its usability for our business operations, we have a feature request that we believe would be incredibly helpful. Context: We operate a pet clinic using Shopify POS while managing our backend operations with a separate Practice Management Software (PMS). The PMS is used to create appointments, assign necessary services (e.g., grooming, consultations), and add relevant products (e.g., medical items) to the appointment. Once the appointment is completed, we generate a draft order on Shopify, and your app helps us search for and load the draft order into the cart. The Challenge: When a customer visits with two pets, we create two separate draft orders (each associated with a different appointment). At checkout, however, this requires us to process two orders and two separate payments, which is cumbersome for the customer. Currently, if we add one draft order (DO1) to the cart and then attempt to add another (DO2), the system replaces the customer and items from DO1 with those of DO2. Feature Request: We’d like to request a feature where: If DO1 is already in the cart and we navigate to DO2, we should have the option to merge DO2’s items into the cart, keeping the customer details from DO1 intact. This would result in a single cart containing the customer information from DO1 and products from both DO1 and DO2. This feature would significantly improve our checkout process and enhance the customer experience at our clinic. Thank you for considering this request. We look forward to hearing your thoughts!