BentoSMB Draft Orders For POS
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I wanted to provide some feedback regarding the app. The response time and follow-ups for any technical questions or glitches have been exceptionally quick, which I greatly appreciate. Bri has been incredibly helpful throughout the process. I rate this app 100%! Best regards, Kevin
This app was the solution we needed for pulling draft orders from Shopify into our POS. Their customer support is 10/10 -- they actually listen to their users and make updates and changes as Shopify makes changes. Can't say enough good here!
The app does not work anymore for us, the cart cannot be checked out using this app. The fact that you can't set it to NOT delete your Draft Order by default is a flaw. The fact that you can't add shipping (not their fault, POS wants you to be a store and sell things off the shelf IRL), the fact that it doesn't copy notes... it feels like a hack that doesn't quite work for us. We are sad because we needed this feature!
Thanks for your review! We had reached out hoping to resolve this issue for you but never heard back. Since it sounds like most of what you reported is unique to your store, we'd be happy to request access and find a solution so the app works as expected. In other news, we've recently released some updates to our app to address those pain points you mentioned. Please don't hesitate to reach out if you'd like us to continue with support! Thanks, BentoSMB Inc.
Great idea. Does not work on any POS for Apple or android. this is a waste of time, don't buy. i have tried ipads, iphones and android; none work
We are sorry to hear that our app is not working for you. We are more than happy to review the issues with you, however we have received no support requests from your company. We have many merchants using the app successfully in their stores, so happy to help where we can and resolve issues.
Works like a dream, well worth the extra money each month. We use this instore on POS for our customer orders which are prepared ahead of them coming in to pay. For example, we repair customer bikes - customer drops in bike - we add everything to a draft order that's been used to repair the bike. On collection we use Draft Orders For POS to instantly have the customers draft order ready for payment. We've experienced a couple of glitches with discounts but their support is brilliant and all problems are sorted. I'd highly recommend.
Thank you for leaving your thoughts on our app, its incredibly helpful! If you encounter any other issues with the app, please of course let us know.
App does not fully transfer Draft orders to a POS order, multiple orders have not been transferred over which is very frustrating since you have to go item by item to check everything is correct. $15 is very expensive for what the app is able to do .
Hi there, we have since updated our app to fully support discounts and large line items. We would love to hear your feedback on the new layout as well!
The app works and provides a need to pull draft orders to the Shopify POS but $15.00 a month is very high. This should be a function provided internally by Shopify so their two systems interchange order information.
Thanks for the review. We are very glad to hear that the app works as expected and you had no issues with the functionality of it. In terms of the cost, we like to think that the app reduces a stores error rates when its most critical (in front of your customer) as well as saves time. The value of this depends on your need, how often you need access to draft orders, and who is accessing them. The value is based on all of these factors. We hope that as you grow and see a greater need for a solution like this that it meets the value expectations set at our price point.
Outstanding customer service! It’s a great feeling asking for help on the weekend and getting a super quick response! Max is a great guy and brainstormed with me on ways we could use the app to get the best out of it for our use case, If you’re on the fence about trying this app, do it, you’ll be glad you did.
Thanks for the great review, we are happy that we were able to solve the problem and look forward to helping improve our app to further fit your needs!
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