Rating
2.1
feedback
10
chart
#6,689
Reviews Over Time
App Ranking
Time spent using app
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Less than an hour
0%
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Less than a day
0%
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Less than a month
30%
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Less than a year
40%
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More than a year
20%
Reviews Summary
The reviews for this Shopify App are mixed, with both positive and negative aspects highlighted by users. Positive feedback includes the app working well for managing draft orders in the POS system, with users finding it useful for preparing customer orders in advance. Customers appreciate the ability to have draft orders ready for payment upon collection. Additionally, outstanding customer service is mentioned multiple times, with users praising the quick responses and helpful support provided by the team. On the other hand, negative feedback revolves around issues with data transfer from draft orders to final orders, such as missing notes and line item properties. Some users also express frustration with the high monthly cost of $15, suggesting that the app's functionality may not justify the price point. There are suggestions for improvements in pricing and additional features to enhance the app's value for users.
Highlights
Rating Breakdown
Review RSS Feed
All reviews
May 3, 2024
The app does not work anymore for us, the cart cannot be checked out using this app. The fact that you can't set it to NOT delete your Draft Order by default is a flaw. The fact that you can't add shipping (not their fault, POS wants you to be a store and sell things off the shelf IRL), the fact that it doesn't copy notes... it feels like a hack that doesn't quite work for us. We are sad because we needed this feature!
July 26, 2021
I used this app to bring Draft Orders to POS UI. It would be nice if the app would copy/merge draft order notes to the final order. Also, this app does not copy line items `properties` from draft order to final order line items. I've tried to reach out to their support team last week (2-3 working days ago) but still did not get a reply from them. The passing of data (notes, line items properties) from draft orders is crucial to our business model, therefore I need to know if they plan to fix the missing data. Except for bad/slow support and issues mentioned above, the app works properly.
Thank you for the review, we are sorry that our app did not meet your expectations. Unfortunately, Shopify does not allow certain thing to work in Shopify POS as you would expect, and it limits what we can build. Line items, notes, and discounts are some of the things Shopify has not built proper support for in their APIs and it makes it a challenge for us to build that into the product. We do have some work arounds when it comes to these issues though and I see some of them have already been implemented by our support team. Please don't hesitate to continue to reach out with issues.
May 10, 2021
Great idea. Does not work on any POS for Apple or android. this is a waste of time, don't buy. i have tried ipads, iphones and android; none work
We are sorry to hear that our app is not working for you. We are more than happy to review the issues with you, however we have received no support requests from your company. We have many merchants using the app successfully in their stores, so happy to help where we can and resolve issues.
Nov. 5, 2020
Works like a dream, well worth the extra money each month. We use this instore on POS for our customer orders which are prepared ahead of them coming in to pay. For example, we repair customer bikes - customer drops in bike - we add everything to a draft order that's been used to repair the bike. On collection we use Draft Orders For POS to instantly have the customers draft order ready for payment. We've experienced a couple of glitches with discounts but their support is brilliant and all problems are sorted. I'd highly recommend.
Thank you for leaving your thoughts on our app, its incredibly helpful! If you encounter any other issues with the app, please of course let us know.
Dec. 30, 2019
App does not fully transfer Draft orders to a POS order, multiple orders have not been transferred over which is very frustrating since you have to go item by item to check everything is correct. $15 is very expensive for what the app is able to do .
Hi there, we have since updated our app to fully support discounts and large line items. We would love to hear your feedback on the new layout as well!
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