BentoSMB Draft Orders For POS
The reviews for this Shopify App are mixed, with both positive and negative feedback from users. Positive aspects highlighted include exceptional customer support, quick response times, and helpful interactions with the support team. Users appreciate the app's functionality in pulling draft orders from Shopify into their POS systems. On the other hand, negative feedback revolves around issues with the app not working properly, causing inventory problems, and difficulties in transferring draft orders to POS orders. Some users find the app expensive for the features it offers and suggest that Shopify should provide similar functions internally. Overall, the app seems to have potential but needs improvements in functionality and pricing to better serve its users.
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No longer works. Creates a new order instead of continuing the timeline of draft orders. Causes tons of inventory issues because of this.
I wanted to provide some feedback regarding the app. The response time and follow-ups for any technical questions or glitches have been exceptionally quick, which I greatly appreciate. Bri has been incredibly helpful throughout the process. I rate this app 100%! Best regards, Kevin
This app was the solution we needed for pulling draft orders from Shopify into our POS. Their customer support is 10/10 -- they actually listen to their users and make updates and changes as Shopify makes changes. Can't say enough good here!
The app does not work anymore for us, the cart cannot be checked out using this app. The fact that you can't set it to NOT delete your Draft Order by default is a flaw. The fact that you can't add shipping (not their fault, POS wants you to be a store and sell things off the shelf IRL), the fact that it doesn't copy notes... it feels like a hack that doesn't quite work for us. We are sad because we needed this feature!
Thanks for your review! We had reached out hoping to resolve this issue for you but never heard back. Since it sounds like most of what you reported is unique to your store, we'd be happy to request access and find a solution so the app works as expected. In other news, we've recently released some updates to our app to address those pain points you mentioned. Please don't hesitate to reach out if you'd like us to continue with support! Thanks, BentoSMB Inc.
Great idea. Does not work on any POS for Apple or android. this is a waste of time, don't buy. i have tried ipads, iphones and android; none work
We are sorry to hear that our app is not working for you. We are more than happy to review the issues with you, however we have received no support requests from your company. We have many merchants using the app successfully in their stores, so happy to help where we can and resolve issues.
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