BentoSMB Draft Orders For POS
The reviews for this Shopify app are quite mixed, with both positive and negative feedback. Positive aspects highlighted include exceptional customer support with quick response times, helpful staff members like Bri and Max, and the app's functionality in pulling draft orders to Shopify POS. Users appreciate the app's ability to streamline processes and make order management easier. On the other hand, negative feedback revolves around issues with the app not working on certain devices, difficulties in transferring draft orders completely to POS, high monthly cost, and limitations in customization options like adding shipping or copying notes. Some users feel that the app should offer more features for the price or that similar functions should be included in Shopify's core system.
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I wanted to provide some feedback regarding the app. The response time and follow-ups for any technical questions or glitches have been exceptionally quick, which I greatly appreciate. Bri has been incredibly helpful throughout the process. I rate this app 100%! Best regards, Kevin
This app was the solution we needed for pulling draft orders from Shopify into our POS. Their customer support is 10/10 -- they actually listen to their users and make updates and changes as Shopify makes changes. Can't say enough good here!
The app does not work anymore for us, the cart cannot be checked out using this app. The fact that you can't set it to NOT delete your Draft Order by default is a flaw. The fact that you can't add shipping (not their fault, POS wants you to be a store and sell things off the shelf IRL), the fact that it doesn't copy notes... it feels like a hack that doesn't quite work for us. We are sad because we needed this feature!
Thanks for your review! We had reached out hoping to resolve this issue for you but never heard back. Since it sounds like most of what you reported is unique to your store, we'd be happy to request access and find a solution so the app works as expected. In other news, we've recently released some updates to our app to address those pain points you mentioned. Please don't hesitate to reach out if you'd like us to continue with support! Thanks, BentoSMB Inc.
Great idea. Does not work on any POS for Apple or android. this is a waste of time, don't buy. i have tried ipads, iphones and android; none work
We are sorry to hear that our app is not working for you. We are more than happy to review the issues with you, however we have received no support requests from your company. We have many merchants using the app successfully in their stores, so happy to help where we can and resolve issues.
Works like a dream, well worth the extra money each month. We use this instore on POS for our customer orders which are prepared ahead of them coming in to pay. For example, we repair customer bikes - customer drops in bike - we add everything to a draft order that's been used to repair the bike. On collection we use Draft Orders For POS to instantly have the customers draft order ready for payment. We've experienced a couple of glitches with discounts but their support is brilliant and all problems are sorted. I'd highly recommend.
Thank you for leaving your thoughts on our app, its incredibly helpful! If you encounter any other issues with the app, please of course let us know.
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