BentoSMB Draft Orders For POS
The reviews are mixed, with several merchants praising the app’s core value when it works and the quality of support, while others report serious reliability and workflow issues. Positive reviews highlight fast, helpful customer service, quick follow-ups, and responsiveness to technical questions and Shopify changes. Users who had success with the app say it solves an important problem by bringing draft orders into Shopify POS, saving time and making in-store payment collection easier. Some also feel it is worth the monthly cost when it functions properly. On the negative side, multiple reviewers say the app no longer works reliably or at all in their setup. Common complaints include draft orders not transferring correctly, the app creating new orders instead of continuing draft order timelines, checkout failures, missing data such as notes or shipping, and glitches that can cause inventory issues. Several users also criticize the price as too high for the functionality provided, and some feel the app behaves like a workaround rather than a fully polished solution. Overall, the app appears useful for a specific workflow, but its value is undermined by stability problems and limitations in order handling.
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No longer works. Creates a new order instead of continuing the timeline of draft orders. Causes tons of inventory issues because of this.
I wanted to provide some feedback regarding the app. The response time and follow-ups for any technical questions or glitches have been exceptionally quick, which I greatly appreciate. Bri has been incredibly helpful throughout the process. I rate this app 100%! Best regards, Kevin
This app was the solution we needed for pulling draft orders from Shopify into our POS. Their customer support is 10/10 -- they actually listen to their users and make updates and changes as Shopify makes changes. Can't say enough good here!
The app does not work anymore for us, the cart cannot be checked out using this app. The fact that you can't set it to NOT delete your Draft Order by default is a flaw. The fact that you can't add shipping (not their fault, POS wants you to be a store and sell things off the shelf IRL), the fact that it doesn't copy notes... it feels like a hack that doesn't quite work for us. We are sad because we needed this feature!
Thanks for your review! We had reached out hoping to resolve this issue for you but never heard back. Since it sounds like most of what you reported is unique to your store, we'd be happy to request access and find a solution so the app works as expected. In other news, we've recently released some updates to our app to address those pain points you mentioned. Please don't hesitate to reach out if you'd like us to continue with support! Thanks, BentoSMB Inc.
Great idea. Does not work on any POS for Apple or android. this is a waste of time, don't buy. i have tried ipads, iphones and android; none work
We are sorry to hear that our app is not working for you. We are more than happy to review the issues with you, however we have received no support requests from your company. We have many merchants using the app successfully in their stores, so happy to help where we can and resolve issues.
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