DrDownload Digital Downloads
Sell e-books, courses, serials & digital products easily
Rating
2.5
feedback
16
chart
#14,450
Reviews Over Time
App Ranking
Time spent using app
-
Less than an hour
6%
-
Less than a day
19%
-
Less than a month
31%
-
Less than a year
19%
-
More than a year
25%
Reviews Summary
The reviews for this Shopify App are quite mixed, with both positive and negative feedback from users. On the positive side, many users appreciate the ease of use and functionality of the app for digital downloads. The customer support is highlighted as a strong point, with quick responses and helpful solutions provided. Users also mention the affordability of the app and the ability to customize emails to customers. However, there are recurring issues with server downtime, slow performance, and lack of responsiveness from the app developer. Some users have faced challenges with the app not opening, downloads not being sent out, and difficulties in contacting support for assistance. Overall, while the app offers useful features and good customer service, there are areas that need improvement in terms of reliability and technical support.
Highlights
Review RSS Feed
All reviews
Feb. 9, 2025
I am unable to open this app in Shopify. My customers has purchased my products but has not received the download link. I have checked the order page but cannot find the download button. Please respond and resolve the problem as soon as possible. Thank you!
Feb. 9, 2025
When it works, it works fine - easy to use, basic but does the job. But their server are offline quite often. Every time I need to use the app, it's down or incredibly slow.
July 3, 2024
UPDATE 7/3/2024 I have been without service for 4 days and have had zero support from the app developer, customer support and even Shopify has not been able to communicate with them. ---------------------------------------------------- I currently use this app. Presentation isn't a wow. very basic, but functions perfectly. My customer emails are sent in under a minute. No complaints. I've used chat and received help quickly. I would def recommend it.
June 6, 2022
This app isn't performing well, I have just installed the app but it won't open. I have Immediately uninstalled it!
Hello, Maybe your internet connection was lost temporarily at that time. Could you please try again? Could you please use Chrome browser and inform us if you have any problem? We are always here to help you. Best Regards DrDownload Team
May 21, 2022
so far seems like a better fit for my dotcom than the previous download app I was using. tech service was great while I was setting up, however, I'm still waiting on a reply for my latest issue. one thing I wish this app had was the ability to see a list of products, and a list of uploaded files at the same time. I had over 100 products that I had to keep switching from the upload wizard to the product page and back. As well, I had most settings that stayed the way I wanted for every listing, but another setting (the 72 hour download window), I had to keep changing to zero for every file. beyond these issues, I like the ability to upgrade in the future, the price is decent, and the app has the functions I wanted to integrate for my customers.
Using app
About 3 hours
Total reviews
3
Average rating
4.7
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