DrDownload Digital Downloads
Sell e-books, courses, serials & digital products easily
Rating
3.9
feedback
28
chart
#10,208
Reviews Over Time
App Ranking
Time spent using app
-
Less than an hour
4%
-
Less than a day
4%
-
Less than a month
29%
-
Less than a year
61%
-
More than a year
4%
Reviews Summary
The reviews for this Shopify app are mostly positive, highlighting the excellent customer support, quick response times, and ease of use. Users appreciate the app's functionality in sending customer emails promptly and the ability to customize emails. The support team is praised for being responsive, helpful, and providing solutions promptly. However, there are a few negative reviews mentioning issues with app performance, downtime, and lack of response from support during critical times. Some users also expressed the need for additional features like the ability to view product lists and uploaded files simultaneously.
Highlights
Rating Breakdown
Review RSS Feed
All reviews
Oct. 3, 2022
I currently use this app. Presentation isn't a wow. very basic, but functions perfectly. My customer emails are sent in under a minute. No complaints. I've used chat and received help quickly. I would def recommend it.
June 6, 2022
This app isn't performing well, I have just installed the app but it won't open. I have Immediately uninstalled it!
Hello, Maybe your internet connection was lost temporarily at that time. Could you please try again? Could you please use Chrome browser and inform us if you have any problem? We are always here to help you. Best Regards DrDownload Team
May 21, 2022
so far seems like a better fit for my dotcom than the previous download app I was using. tech service was great while I was setting up, however, I'm still waiting on a reply for my latest issue. one thing I wish this app had was the ability to see a list of products, and a list of uploaded files at the same time. I had over 100 products that I had to keep switching from the upload wizard to the product page and back. As well, I had most settings that stayed the way I wanted for every listing, but another setting (the 72 hour download window), I had to keep changing to zero for every file. beyond these issues, I like the ability to upgrade in the future, the price is decent, and the app has the functions I wanted to integrate for my customers.
Feb. 18, 2022
Lässt sich leicht implementieren, es gibt Sicherheitsfeatures für die Dateien und - was mich restlos überzeugt hat - ein Support, der diesen Namen auch verdient. Man spricht miteinander auf Augenhöhe und wird als wertgeschätzter Kunde bis zum Ziel begleitet. Ich bin hochzufrieden!
Jan. 1, 2022
Cool app and very helpful support. Would buy again. :) I use it for digital music and other digital merchandise.
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