DrDownload Digital Downloads
Sell e-books, courses, serials & digital products easily
Rating
2.8
feedback
30
chart
#9,435
Reviews Over Time
App Ranking
Time spent using app
-
Less than an hour
3%
-
Less than a day
3%
-
Less than a month
13%
-
Less than a year
47%
-
More than a year
27%
Reviews Summary
The reviews for this Shopify App are quite mixed, with a range of ratings from 1 to 5 stars. Positive aspects highlighted by users include fast customer support, ease of use, quick file uploads and downloads, and the ability to customize emails for a personalized touch. Customers appreciate the affordability of the app and the security features it offers for digital files. However, there are also negative aspects mentioned, such as instances of the app not opening, downtime leading to delays in file deliveries, and issues with contacting support during outages. Some users also expressed the need for additional features like the ability to view product lists and uploaded files simultaneously.
Highlights
Rating Breakdown
Review RSS Feed
All reviews
Feb. 9, 2025
I am unable to open this app in Shopify. My customers has purchased my products but has not received the download link. I have checked the order page but cannot find the download button. Please respond and resolve the problem as soon as possible. Thank you!
Feb. 9, 2025
When it works, it works fine - easy to use, basic but does the job. But their server are offline quite often. Every time I need to use the app, it's down or incredibly slow.
July 3, 2024
UPDATE 7/3/2024 I have been without service for 4 days and have had zero support from the app developer, customer support and even Shopify has not been able to communicate with them. ---------------------------------------------------- I currently use this app. Presentation isn't a wow. very basic, but functions perfectly. My customer emails are sent in under a minute. No complaints. I've used chat and received help quickly. I would def recommend it.
June 6, 2022
This app isn't performing well, I have just installed the app but it won't open. I have Immediately uninstalled it!
Hello, Maybe your internet connection was lost temporarily at that time. Could you please try again? Could you please use Chrome browser and inform us if you have any problem? We are always here to help you. Best Regards DrDownload Team
May 21, 2022
so far seems like a better fit for my dotcom than the previous download app I was using. tech service was great while I was setting up, however, I'm still waiting on a reply for my latest issue. one thing I wish this app had was the ability to see a list of products, and a list of uploaded files at the same time. I had over 100 products that I had to keep switching from the upload wizard to the product page and back. As well, I had most settings that stayed the way I wanted for every listing, but another setting (the 72 hour download window), I had to keep changing to zero for every file. beyond these issues, I like the ability to upgrade in the future, the price is decent, and the app has the functions I wanted to integrate for my customers.
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