DrDownload Digital Downloads
Sell e-books, courses, serials & digital products easily
Rating
2.5
feedback
16
chart
#14,562
All reviews
Review RSS Feed
Feb. 9, 2025
I am unable to open this app in Shopify. My customers has purchased my products but has not received the download link. I have checked the order page but cannot find the download button. Please respond and resolve the problem as soon as possible. Thank you!
Feb. 9, 2025
When it works, it works fine - easy to use, basic but does the job. But their server are offline quite often. Every time I need to use the app, it's down or incredibly slow.
July 3, 2024
UPDATE 7/3/2024 I have been without service for 4 days and have had zero support from the app developer, customer support and even Shopify has not been able to communicate with them. ---------------------------------------------------- I currently use this app. Presentation isn't a wow. very basic, but functions perfectly. My customer emails are sent in under a minute. No complaints. I've used chat and received help quickly. I would def recommend it.
June 6, 2022
This app isn't performing well, I have just installed the app but it won't open. I have Immediately uninstalled it!
Hello, Maybe your internet connection was lost temporarily at that time. Could you please try again? Could you please use Chrome browser and inform us if you have any problem? We are always here to help you. Best Regards DrDownload Team
May 21, 2022
so far seems like a better fit for my dotcom than the previous download app I was using. tech service was great while I was setting up, however, I'm still waiting on a reply for my latest issue. one thing I wish this app had was the ability to see a list of products, and a list of uploaded files at the same time. I had over 100 products that I had to keep switching from the upload wizard to the product page and back. As well, I had most settings that stayed the way I wanted for every listing, but another setting (the 72 hour download window), I had to keep changing to zero for every file. beyond these issues, I like the ability to upgrade in the future, the price is decent, and the app has the functions I wanted to integrate for my customers.
Using app
About 3 hours
Total reviews
3
Average rating
4.7
Nov. 15, 2021
Great service, my problem was solved within minutes. Very fast response and solution, what to say more..
Sept. 18, 2021
Initially was happy with it as it did the job. But not impressed when the app was down for a whole day, and no way to contact them (I'm sure we weren't the only ones). Once it was back up and running, downloads weren't being sent out at all for numerous hours. Had client emails asking where their downloads were and had a mad scramble to source an alternative option. Support was non existent and when complained initially, when complained again after being charged for the month, got a rather condescending response completely irrelevant to what I was talking about, clearly not reading what I was saying. Have since moved on elsewhere as the support response and lack of has put us off.
Hello, We analyzed all the Live Chat conversations and saw that all your questions were replied to and taken action in just 30 seconds. We checked the day that you told about a down whole day but all the files were sent in the same day within minutes. We are very sad to see your review after stating the system was down and demanding a free month gift even after you continued to use the app after this period. We are working very hard to deliver all digital files 7&24 with all high cloud server costs, this is why it cannot be free with the size of your files and transactions. We are always here to help you and assist you to deliver your digital files. Wish you understand the situation and use our app in the future. Best Regards DrDownload Team
Feb. 6, 2025
Dear, We are having a problem downloading the files on the order status page. Previously, customers could download these from their order status page. They were shown an orange download button. We've upgraded to Shopify's new order status page, and it appears this button is no longer there. Can you please have this added back? Thanks in advance!
Sept. 7, 2021
I use this app for several weeks and I think it is very useful and convenient. Files are uploaded and downloaded quickly. When I had an issue, the support quickly responded, made adjustments and the problem was solved.
July 16, 2021
Works very well, easy to install and customer support is excellent. No code needed in the liquid, easy to set your emails so they fit the format of the store and got it working in 10 mins. Cant fault it.
May 27, 2021
I intergraded this app in my Shopify Store and it works great with my website. Thanks DrDownload. Customer Service is great also
May 21, 2021
Used this app to publish my e-book, it is working perfectly & customer service is super responsive. Thank you!
May 19, 2021
So easy to use and the customer support is excellent, they answered my questions within minutes. Definitely recommend!
May 5, 2021
I had some technical problems and contacted support via chat. The response time was super quick and even the problem was resolved in hours rather than days. In general, it's a great app for delivering digital files to customers. The enormous amount of data storage is great too -> especially with the higher plans! Try it yourself -> there ist a free plan available.
March 24, 2021
Excellent customer service. I had some issues and they helped resolve them promptly and everything works perfectly now. I like that that this app is based on storage space and not the number of products I have listed on my site. It works better for our needs and makes it way more cost effective for us.
Feb. 19, 2021
A really great app that makes it easy and intuitive to provide digital downloads as well as combining digital and physical products. Perfect and very speedy customer service also!