DrDownload Digital Downloads

March 23, 2021

I tried different apps for digital downloads. If you look at the number of features you get with DrDownload compared to the other apps, it is great for a lower price. Some things didn't work as expected but when I chatted with the people of Ecommergency they were very helpful and changed settings so things work now. I also asked them to implement html in the email the customers get (with the download links). And they said they will implement it next week. Amazing how responsive these people are.

Feb. 19, 2021

At first I had some issues being able to actually use the app once downloaded to shopify. I went to the developers website and used their 24/7 chat function, that then turned to email chat once I'd given details for them to investigate. After trying a restarting the browser (safari), restarting my laptop and it still didn't work, they suggested to try a different browser (chrome) and it all worked! This was being dealt with at 9pm UK time, so I really do appreciate it as I've been able to get it sorted before tomorrow! Definitely considering upgrading to the paid plan, as I know the customer services is the best i've actually received online! Thank you Sarah!

Feb. 17, 2021

Customer service responded to my issue. a little notification on the outage would have been nice but app has been excellent.

Feb. 6, 2021

Great App, easy to use, and does the job. The support is great and has helped many times with technical questions. I'm very satisfied.