All reviews

Rating Breakdown

  • 5
    81% (71 ratings)
  • 4
    14% (12 ratings)
  • 3
    2% (2 ratings)
  • 2
    2% (2 ratings)
  • 1
    1% (1 ratings)
Review RSS Feed Review RSS Feed

5 / 5 Share

March 15, 2024

This is really the only drop a hint app on Shopify. The team were very responsive when I brought issues to their attention and speedily helped me resolve them. As for the app itself, the drag-and-drop interface is super easy to use especially if you are not tech-savvy. And it looks great on desktop and mobile. 5 stars.

Store

Azarai

Using app

7 months

Total reviews

6

Average rating

5.0

4 / 5 Share

March 11, 2024

A great app once you get it up and running! The team were helpful in assisting us with customisations so that it integrates more seamlessly with the rest of our site.

Using app

3 months

Total reviews

1

Average rating

4.0

5 / 5 Share

Feb. 4, 2024

This app is brilliant! Super easy to set up and straightforward integration into our product pages. The best thing is that it integrates with Klaviyo and adds profiles to our newsletter further funneling them into our ecosystem. Great concept - we love it!

Using app

13 days

Total reviews

2

Average rating

5.0

5 / 5 Share

Nov. 28, 2023

Excellent customer service. We've been using Drop a Hint for the last two years. I had some issues while switching to their new app, and I received a prompt response with a resolution. Thank you, Marc, for your assistance!

Using app

5 months

Total reviews

2

Average rating

5.0

5 / 5 Share

Sept. 26, 2023

A quick response to a few small issues we were having and they were sorted seamlessly. Nice addition to our site with enough customisations available to make it fit our theme.

Using app

12 days

Total reviews

6

Average rating

4.8

5 / 5 Share

Sept. 10, 2023

literally the best feature and such a good team to contact

Using app

25 days

Total reviews

1

Average rating

5.0

5 / 5 Share

Sept. 7, 2023

We were looking to be able to customize our hint card so that we could have additional fields for our customers to fill out and this worked out great for us. We love that we can now also have a customized closing page with marketing content. The support team was extremely responsive and helpful in migrating us from v1 to 2.0. Appreciate their help and guidance throughout the process. Hoping that 2.0 will be a better experience for us and our customers.

Using app

About 10 hours

Total reviews

1

Average rating

5.0

5 / 5 Share

July 29, 2023

Brilliant app. Brilliant service. There app is really helpful for customers who are looking for gift ideas. Staff are always happy to help.

Using app

Almost 2 years

Total reviews

6

Average rating

5.0

5 / 5 Share

July 22, 2023

This is my first day using this app and loving the ability to customize! I needed some help with fonts and the card, and they responded immediately. I'm currently chatting with Marc, and he's been so helpful. Can't wait to see if customers love this option as much as we do :)

Using app

About 3 hours

Total reviews

4

Average rating

4.0

5 / 5 Share

July 6, 2023

Fantastic tool - the team was SO helpful (and so fast) in customizing this to help it feel more branded. Highly recommend

Using app

11 days

Total reviews

1

Average rating

5.0

Developer Reply

Thank you for your kind words about our Drop A Hint 2.0 app. We're thrilled to hear that you found it to be a fantastic tool. Our team takes pride in providing helpful and speedy assistance, and we're glad they were able to assist you in customizing the app to align with your brand. We greatly appreciate your recommendation. If you have any further questions or need any additional support, please don't hesitate to reach out. We're here to help and ensure your continued satisfaction.

5 / 5 Share

May 28, 2023

Drop a hint is a fantastic app which has increased our business sales and also the professionalism of the site.

Using app

4 days

Total reviews

1

Average rating

5.0

Developer Reply

Thank you for your feedback on our Drop A Hint 2.0 app. We're delighted to hear that you find it fantastic and that it has positively impacted your business sales. We're also thrilled to know that it has enhanced the professionalism of your site. We appreciate your support and are glad to be contributing to your success. If you have any further questions or need any assistance, please feel free to reach out. We're here to help and ensure your continued satisfaction.

5 / 5 Share

May 9, 2023

This app has quite a few features and customization options. Support is very helpful with setup as well as customization.

Using app

21 days

Total reviews

4

Average rating

5.0

Developer Reply

Thank you for sharing your feedback on our Drop A Hint 2.0 app. We're glad to hear that you appreciate the numerous features and customization options it offers. Providing helpful support for both setup and customization is a priority for us, and we're pleased to know that our team has been able to assist you effectively. If you have any further questions or need any additional support, please don't hesitate to reach out. We're here to help and ensure your satisfaction with our app.

5 / 5 Share

May 2, 2023

Fast and Easy to install! Customer service was quick and nice, and we are excited to see what feedback we get from our customers

Using app

29 minutes

Total reviews

1

Average rating

5.0

Developer Reply

Thank you for sharing your feedback on our Drop A Hint 2.0 app. We're thrilled to hear that you found the installation process fast and easy. Our customer service team takes pride in providing quick and friendly support, and we're glad they were able to assist you. We share in your excitement to receive feedback from your customers. If you have any further questions or need any assistance, please don't hesitate to reach out. We're here to help and ensure your continued satisfaction with our app.

4 / 5 Share

March 31, 2023

Great app! Just a bit finicky. It is super customizable though and you can edit things like color, font, text size, formatting, etc very easily.

Using app

1 day

Total reviews

1

Average rating

4.0

Developer Reply

Thank you for your feedback on our Drop A Hint 2.0 app. We appreciate your positive comments about its overall greatness. We understand that it may have felt a bit finicky at times, and we apologize for any inconvenience caused. However, we're pleased to know that you found the app to be highly customizable, allowing you to easily edit elements such as color, font, text size, formatting, and more. If you have any specific suggestions or need assistance with any customization aspects, please don't hesitate to reach out. We're here to help and ensure your satisfaction with our app.

5 / 5 Share

March 12, 2023

Good customer support, integration to the theme was easy. Great customization with many options to choose from to make it fit the store, Overall good experience.

Using app

3 days

Total reviews

1

Average rating

5.0

Developer Reply

Thank you for your feedback on our Drop A Hint 2.0 app. We're glad to hear that you had a good experience with our customer support. We strive to provide excellent assistance to our users. We're also pleased to know that the integration of the app with your theme was easy. It's great to hear that the customization options offered by the app allowed you to tailor it to fit your store perfectly. If you have any further questions or need any assistance, please don't hesitate to reach out. We're here to help and ensure your continued satisfaction with our app.

5 / 5 Share

March 9, 2023

Easy to install, support team very quick to respond and helpful in making amends to templates and updating the emails.

Using app

7 months

Total reviews

1

Average rating

5.0

Developer Reply

Thank you for your feedback on our Drop A Hint 2.0 app. We're delighted to hear that you found it easy to install. Providing prompt and helpful support is a priority for us, and we're glad that our support team was quick to respond and assisted you in making amends to templates and updating the emails. If you have any further questions or need any assistance, please don't hesitate to reach out. We're here to help and ensure your continued satisfaction with our app.

5 / 5 Share

March 8, 2023

The app team on this app is so incredibly helpful. The admin isn't the most intuitive and the help documents don't really exist but the team that supports this app more than makes up for anything that is missing. The chat feature is crucial and the team is extremely responsive. I had a lot of specific requirements for this feature and they went above and beyond to help me create the desired experience for our brand. I'm excited to introduce this new revenue stream to our site.

Using app

26 days

Total reviews

1

Average rating

5.0

Developer Reply

Thank you for sharing your feedback on our Drop A Hint 2.0 app. We're thrilled to hear that our app team has been incredibly helpful to you. We apologize if you found the admin interface less intuitive, and we appreciate your understanding regarding the lack of comprehensive help documents. However, we're glad to know that our responsive support team has more than compensated for any missing information. It's fantastic to hear that the chat feature has been crucial for you, and our team has gone above and beyond to assist you in creating the desired experience for your brand. We share in your excitement to introduce this new revenue stream to your site. If you have any further questions or need any assistance, please don't hesitate to reach out. We're here to support you and ensure the success of your brand.

5 / 5 Share

Feb. 17, 2023

Great app, does what it says it'll do. Plenty of flexibility in functionality and design, and their staff is really helpful. Great!

Using app

1 day

Total reviews

8

Average rating

5.0

Developer Reply

Thank you for your feedback on our Drop A Hint 2.0 app. We're delighted to hear that you find it great and that it fulfills its intended purpose. We strive to provide flexibility in both functionality and design, and we're glad that you've found plenty of options to meet your needs. Our team takes pride in being helpful, and we're pleased to know that they have provided you with valuable assistance. If you have any further questions or need any additional support, please don't hesitate to reach out. We're here to help and ensure your continued satisfaction with our app.

5 / 5 Share

Feb. 13, 2023

I have been wanting to add this feature to my website for a very long time, I added it a few months ago but found the app so complicated to use and ended up giving up on it. Today, I came on here absolutely determined to make it work and I'm almost there... I have to be honest though if the help team weren't so quick and available to help, I probably would have given up again as the app is actually pretty confusing to use. I am fluent in all adobe software so I'm pretty good with stuff like this but I don't why I found this app so confusing and difficult. I think the app is FULL of potential, it just isn't 100% there yet - it isn't as user-friendly as I would have liked it to be but I am still giving it five stars as the team has been absolutely incredible and have answered SO many questions on the live chat.

Using app

About 1 year

Total reviews

3

Average rating

5.0

Developer Reply

Thank you for sharing your experience with our Drop A Hint 2.0 app. We appreciate your honesty and feedback. We apologize for any confusion or difficulty you encountered while using the app. We understand that despite your familiarity with design software, our app presented some challenges. However, we're pleased to hear that our help team was quick and available to assist you, providing valuable support through the live chat. We acknowledge that there is room for improvement in terms of user-friendliness, and we value your input in helping us enhance the app further. Thank you for recognizing the potential of our app and for giving us a five-star rating. If you have any further questions or need ongoing assistance, please don't hesitate to reach out. We're here to help and ensure your satisfaction with our app.

5 / 5 Share

Feb. 1, 2023

So far so good! Enjoying this app. Still setting it up but its easy and seems to work great. I'm glad it can track analytics.

Using app

9 months

Total reviews

20

Average rating

5.0

Developer Reply

Thank you for your feedback on our Drop A Hint 2.0 app. We're glad to hear that you're enjoying it so far and finding it easy to set up. It's great to know that the app is working well for you. We understand the importance of tracking analytics, and we're pleased that this feature is meeting your needs. If you have any questions or need any assistance during the setup process or beyond, please don't hesitate to reach out. We're here to help and ensure your continued satisfaction with our app.