Dropast ‑ Taobao 1688 Dropship

Dear Customer, We were quite sad to read your one-star review after just a few minutes of using our app for your store ab326e.myshopify.com (https://kawaiistop.com). What you wrote is correct — Dropast is a dropshipping platform that connects Shopify stores with Taobao, Tmall, and 1688, so it’s necessary to have a Taobao account to browse these marketplaces, select your preferred sellers and shops, and then import and sync products between your Shopify store and the marketplaces through Dropast. Since these marketplaces contain an enormous number of products, it’s not possible to make them directly searchable within our app. While we could technically filter some of them, we feel that doing so would limit our users’ flexibility and freedom to choose. We genuinely hope your dropshipping business goes well, and we’d really appreciate it if you’d consider reconsidering the one-star review, as it wasn’t related to any lack of support or service from our side. Best regards,

Hello Ammar, Regarding your store yarafly.com, as you know we’ve been in touch through our private dedicated channel for direct and friendly communication. There was a small communication error at the beginning, but it was resolved quickly via our private channel. Your orders have since been correctly fulfilled and shipped out with trackable delivery links provided. Thank you for being part of Dropast since 6 months! I kindly hope you can consider updating your feedback, as we also discussed together through our direct and friendly communication. Please note that my direct reply to your feedback was done following the Shopify App guidelines. Best regards,

Hello, We couldn't find any support request from you in our system. We genuinely want to help you find a solution. Could you please email us at [email protected]? I will personally handle your request immediately and hope you’ll consider updating your review. Our goal is to have happy users, not to earn from unhappy ones. **Update as of July 22, 2024:** We tried reaching out by emailing your Shopify account and via your website's ticketing service but haven't received a reply. We hope you get back to us so we can address this one-star review, which is the only one we have. **Update as of July 25, 2024:** We have been trying to reach you daily through all available channels without any response. **Update as of August 10, 2024:** Despite our daily efforts to contact the merchant, we have not received any reply. It seems that the merchant is refusing support, leading us to believe that this negative review may be linked to fraudulent activity.