Perfume Water review for Dropship Easily — Wholesale2B
May 17, 2024
If I may frankly I will zero star. I was charged even I disconnected the app. The products have no full description and it is like working with scam company selling fake products. I requested two times a refund which I did not get. Prices are very high and they kept sending email for products that are discontinued and the same bunch of products over and over. It is like you are selling products that do not really even exist. They look like fake. How come Shopify has failed to investigate on many of these app provider before accepting them? They would avoid a lot of issues that store owners are facing. I do not recommend this APP. Customer service is non-existent and their wholesale price is NOT real. If ever you are able to get an order, it will not be shipped on time and your customer will receive fake products that are made somewhere else but not in the US.
We are sorry to hear about your experience and we would like to clarify a few important points. Regarding billing: All billing is handled directly by Shopify. App charges are processed by Shopify and appear on your Shopify invoice. Even if the app is uninstalled, Shopify may still charge at the end of the current billing cycle if the subscription was active during that period. We do not manually charge cards and we do not control Shopify’s billing system. If you believe you were charged incorrectly, please share your store name and the Shopify invoice date so we can review it with you. About product descriptions and pricing: All product data, including descriptions and wholesale pricing, comes directly from verified suppliers. We do not create fake listings or artificial pricing. Sellers are free to edit descriptions, adjust pricing, or choose which suppliers to work with. Product availability and discontinued emails: Suppliers frequently update inventory. When items are discontinued or go out of stock, automated notifications are sent to protect sellers from overselling unavailable products. Shipping and product origin: Orders are fulfilled directly by suppliers. Some ship from US warehouses, others from international locations. This depends on the supplier selected. We do not sell counterfeit products. We understand frustration when things do not go as expected. If you are willing, please contact us with your store details and previous ticket numbers so we can review your refund request and concerns carefully. Our goal is to support sellers, and we are here to help.
