Rating

2.3

feedback

18

Reviews

chart

#2,170

Shopify

Reviews Over Time

App Ranking

Time spent using app

  • Less than an hour
    28%
  • Less than a day
    50%
  • Less than a month
    244%
  • Less than a year
    533%
  • More than a year
    83%

Reviews Summary

The reviews for the Wholesale2B Shopify App are mixed, with both positive and negative feedback from users. Positive aspects include excellent customer support, professional organization of products, and convenient automation features. However, negative themes include issues with pricing, high fees, slow support responses, and concerns about product quality and descriptions. Some users also mentioned unauthorized charges and difficulties with order management. Overall, the app seems to have potential benefits for dropshipping businesses but may have room for improvement in certain areas like pricing transparency and customer service.

Highlights

Excellent customer support and professional organization of products
Issues with pricing, high fees, and product quality
Slow support responses and difficulties with order management
Unauthorized charges and concerns about product descriptions
Potential benefits for dropshipping businesses but room for improvement

Rating Breakdown

  • 5
    572% (103 ratings)
  • 4
    61% (11 ratings)
  • 3
    22% (4 ratings)
  • 2
    72% (13 ratings)
  • 1
    217% (39 ratings)
Review RSS Feed Review RSS Feed

All reviews

1 / 5 Share

Feb. 12, 2025

I was advised by their agent that I could access both the US and UK websites with a single subscription, but you can't. I have raised this with their support team but they have avoided answering the question on at least 2 occasions. This is misrepresentation which is a breach of consumer protection laws.

Using app

--

Total reviews

2

Average rating

1.0

Developer Reply

Hi Beach Boutique, thank you for sharing your feedback with us. I believe you're referring to your query in ticket #569789 in your Wholesale2B account. I can see that we did answer your queries within a few hours of creating the ticket on both 02/11/25 and 02/12/25. The max time we took to answer your ticket was 4 hours. In both instances, we mentioned that it appears that the staff on the live chat misquoted the details, and we've already rectified this response. We weren't trying to deceive you in activating the subscription, we assure you. As mentioned multiple times to you in the support ticket: We have 3 portals, one for USA, one for UK and one for Adult products. Each portals have their own specific integrations which are charged separately from other portals.

1 / 5 Share

Nov. 12, 2024

Scammers - unauthorized charges.

Using app

3 months

Total reviews

1

Average rating

1.0

1 / 5 Share

Oct. 25, 2024

I recently activated my plan with Shopify billing, but I've received a credit card details request. Could you please clarify why this information is needed at this stage?

Using app

26 days

Total reviews

1

Average rating

1.0

5 / 5 Share

June 29, 2024

Excellent App for Dropship, very professional and organized, I give it 5 stars and recommend it, you will be able to import and organize all the products in a professional way and it also loads more than 1 million products from different suppliers for all types of businesses.

Using app

8 months

Total reviews

9

Average rating

5.0

1 / 5 Share

May 17, 2024

If I may frankly I will zero star. I was charged even I disconnected the app. The products have no full description and it is like working with scam company selling fake products. I requested two times a refund which I did not get. Prices are very high and they kept sending email for products that are discontinued and the same bunch of products over and over. It is like you are selling products that do not really even exist. They look like fake. How come Shopify has failed to investigate on many of these app provider before accepting them? They would avoid a lot of issues that store owners are facing. I do not recommend this APP. Customer service is non-existent and their wholesale price is NOT real. If ever you are able to get an order, it will not be shipped on time and your customer will receive fake products that are made somewhere else but not in the US.

Using app

3 months

Total reviews

1

Average rating

1.0

All reviews

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