Dropship Easily — Wholesale2B

Thank you for taking the time to share your feedback. Please allow us to clarify further. 1. AzureGreen is, in fact, one of our oldest suppliers. We're not impersonating them as Wholesale2B does not act as a supplier, we're a mediator between you and them. AzureGreen partners with us under our parent company so you may not find a mention of Wholesale2B at their end. 2. We mention extremely clearly in the dashboard as well as FAQs that to cancel your subscription, you simply need to uninstall the Wholesale2B app from your Shopify store. If you have any more concerns, please reach out to us.

We are really sorry to hear about your experience. We understand how stressful it is to see products missing from your store, especially when it affects your sales. First, please know that Wholesale2B does not randomly delete products from Shopify stores. When products are removed, it is usually caused by one of the following: • The supplier removed or discontinued the items • The products went out of stock and auto removal was enabled • The Shopify API connection was interrupted • Another app or manual action affected the listings That said, 540 products being removed is definitely something we want to investigate carefully. Regarding support response time, we reply in the order tickets are received. Our typical response time is within one business day. We understand that when your store is affected, even one day can feel long, and we are working on improving response speed. We would really like the opportunity to properly review your account and restore stability to your store. Please reply to your existing support ticket and reference this review so we can escalate it internally and give this immediate attention. Our goal is to help you sell successfully, not to cause disruption. We are here to resolve this. Thank you for your feedback.

Hi Beach Boutique, thank you for sharing your feedback with us. I believe you're referring to your query in ticket #569789 in your Wholesale2B account. I can see that we did answer your queries within a few hours of creating the ticket on both 02/11/25 and 02/12/25. The max time we took to answer your ticket was 4 hours. In both instances, we mentioned that it appears that the staff on the live chat misquoted the details, and we've already rectified this response. We weren't trying to deceive you in activating the subscription, we assure you. As mentioned multiple times to you in the support ticket: We have 3 portals, one for USA, one for UK and one for Adult products. Each portals have their own specific integrations which are charged separately from other portals.

We take accusations like this very seriously. Wholesale2B does not charge cards directly. All billing for the Shopify app is handled entirely by Shopify through their secure billing system. We do not have access to manually charge anyone’s credit card. If you are seeing a charge, it would appear on your Shopify invoice and would relate to an active subscription during that billing cycle. Even if an app is uninstalled, Shopify may still process the charge at the end of the current billing period if the subscription was active. If you believe a charge was incorrect, please contact us with: • Your store name • The invoice date • The charge amount We are happy to review it immediately and work with Shopify if needed. We are a registered company serving thousands of sellers, and unauthorized charging is not something we do or tolerate. Please reach out so we can resolve this properly.

We are sorry to hear about your experience and we would like to clarify a few important points. Regarding billing: All billing is handled directly by Shopify. App charges are processed by Shopify and appear on your Shopify invoice. Even if the app is uninstalled, Shopify may still charge at the end of the current billing cycle if the subscription was active during that period. We do not manually charge cards and we do not control Shopify’s billing system. If you believe you were charged incorrectly, please share your store name and the Shopify invoice date so we can review it with you. About product descriptions and pricing: All product data, including descriptions and wholesale pricing, comes directly from verified suppliers. We do not create fake listings or artificial pricing. Sellers are free to edit descriptions, adjust pricing, or choose which suppliers to work with. Product availability and discontinued emails: Suppliers frequently update inventory. When items are discontinued or go out of stock, automated notifications are sent to protect sellers from overselling unavailable products. Shipping and product origin: Orders are fulfilled directly by suppliers. Some ship from US warehouses, others from international locations. This depends on the supplier selected. We do not sell counterfeit products. We understand frustration when things do not go as expected. If you are willing, please contact us with your store details and previous ticket numbers so we can review your refund request and concerns carefully. Our goal is to support sellers, and we are here to help.

Hi Boardwalk Ts & Things, Thank you for your review. I am sorry to learn that you've had a dissatisfactory experience with us. Any fees that is added to the products comes directly from either the supplier or payment gateways - Wholesale2B does not intervene or inflate the prices at all. However, we'd be happy to address any concerns that you have with our app. Please log into your Wholesale2B account and create a Support Ticket so that we could assist you and get the issues resolved. We're open to any kind of feedback that you may have for us. Thank you for being associated with Wholesale2B. We're grateful. Thanks and regards, Peter Caradonna CEO - Wholesale2B

Thank you for your input. A bit confused because our App will automatically push the tracking code back to your Shopify store as long as you still have the App active in your store.