Dropship Easily — Wholesale2B

Thank you for taking the time to share your feedback. Please allow us to clarify further. 1. AzureGreen is, in fact, one of our oldest suppliers. We're not impersonating them as Wholesale2B does not act as a supplier, we're a mediator between you and them. AzureGreen partners with us under our parent company so you may not find a mention of Wholesale2B at their end. 2. We mention extremely clearly in the dashboard as well as FAQs that to cancel your subscription, you simply need to uninstall the Wholesale2B app from your Shopify store. If you have any more concerns, please reach out to us.

Hi Beach Boutique, thank you for sharing your feedback with us. I believe you're referring to your query in ticket #569789 in your Wholesale2B account. I can see that we did answer your queries within a few hours of creating the ticket on both 02/11/25 and 02/12/25. The max time we took to answer your ticket was 4 hours. In both instances, we mentioned that it appears that the staff on the live chat misquoted the details, and we've already rectified this response. We weren't trying to deceive you in activating the subscription, we assure you. As mentioned multiple times to you in the support ticket: We have 3 portals, one for USA, one for UK and one for Adult products. Each portals have their own specific integrations which are charged separately from other portals.

We take accusations like this very seriously. Wholesale2B does not charge cards directly. All billing for the Shopify app is handled entirely by Shopify through their secure billing system. We do not have access to manually charge anyone’s credit card. If you are seeing a charge, it would appear on your Shopify invoice and would relate to an active subscription during that billing cycle. Even if an app is uninstalled, Shopify may still process the charge at the end of the current billing period if the subscription was active. If you believe a charge was incorrect, please contact us with: • Your store name • The invoice date • The charge amount We are happy to review it immediately and work with Shopify if needed. We are a registered company serving thousands of sellers, and unauthorized charging is not something we do or tolerate. Please reach out so we can resolve this properly.

Hi Boardwalk Ts & Things, Thank you for your review. I am sorry to learn that you've had a dissatisfactory experience with us. Any fees that is added to the products comes directly from either the supplier or payment gateways - Wholesale2B does not intervene or inflate the prices at all. However, we'd be happy to address any concerns that you have with our app. Please log into your Wholesale2B account and create a Support Ticket so that we could assist you and get the issues resolved. We're open to any kind of feedback that you may have for us. Thank you for being associated with Wholesale2B. We're grateful. Thanks and regards, Peter Caradonna CEO - Wholesale2B

Thank you for your input. A bit confused because our App will automatically push the tracking code back to your Shopify store as long as you still have the App active in your store.

We are sorry to hear that your experience was frustrating. We would like to clarify a few important points for transparency. Regarding sales performance: Wholesale2B provides access to suppliers and automation tools, but sales depend on many factors such as niche selection, pricing strategy, marketing, traffic, and store optimization. We do not guarantee sales, and results vary from seller to seller. About billing and cancellation: All app billing is handled directly by Shopify. If a subscription is active during a billing cycle, Shopify may still charge at the end of that cycle even if the app was uninstalled beforehand. We do not manually charge cards. Cancellation must be completed inside the account dashboard before uninstalling. If there was any billing confusion, we are always willing to review it with specific invoice details. Refunds and credits: Refunds are reviewed case by case. If Shopify contacted us regarding a billing dispute, we always respond to their inquiry. We do not ignore refund requests. Database issue: Our app does not have access to delete or damage a Shopify store database. When products are removed, it is typically due to supplier discontinuation, out of stock automation settings, or app disconnection. We cannot access or shred a store’s database structure. $5 price automation feature: The optional pricing automation add on is clearly stated inside the dashboard and is completely optional. Sellers can set their own pricing manually at no additional cost. We understand that dropshipping can be challenging and not every model fits every seller. However, we are not “just about collecting monthly fees.” Our goal is to provide tools and supplier access for those who choose to use them. If you would like us to review your specific case, billing date, or ticket history, please reach out with your store name and invoice details. We are always open to resolving concerns properly. We wish you success in your business moving forward.