Swagshopper Agi review for Dropship Easily — Wholesale2B

Dec. 8, 2017

Everything was working great then on the afternoon of the 7th I notice a problem, over 200 products were deleted from the app and removed from my store in the middle of the night. I contact support at 3 PM EST to find out what happened. I dont get an actual response from someone until 3:30 AM EST and im told they were reloading new images from the supplier I was using and that caused the products to get deleted. What? They tell me a couple possible solutions but they just wont work I dont want to get into a ton of details as this review will be long. I ask another question this afternoon the 8th around 1 PM EST to see if there are any other options or if they can at least guarantee this isnt going to happen again. Well its now after 10 PM EST so in 9+ hours they again could not respond. It took over 12 hours for the first response. Does the support team even work US business hours? The company is based in the US according to any information I found. Look, they may fix the issue and I may never have another problem, and normally I would wait to see how they handle this before submitting my review but honestly the way that support has taken this long to respond to a pretty big issue like this shows me they dont deserve that extra time. In this industry stores are competing with countless other stores selling the same or similar products having a mishap like this can cost a business a lot of money. The only saving grace for me in all of this is my store is still under construction so I lost nothing but time. I cant imagine what stores that were up and running and using the same supplier as me when this happened are dealing with but I sure hope they have received faster support than myself. 0 stars for the terrible support response time and 1 star just for the fact that before this happened the app was a pleasure to use.