Wrought Iron Haven review for Dropship Easily — Wholesale2B
May 28, 2018
This is a great service, fairly fast shipping on most suppliers. HOWEVER i am only giving this a 3 star after many months of using the app 1. there is a hidden 3% cost for 2B to process your order 2. their app DOES NOT push tracking for orders in shopify, you get an email or need to log in to retrieve each orders tracking. This is a huge problem when you want complete automation and are paying the 3% for them to process an order. 3. A lot of suppliers do not offer any expedited shipping through the app only standard shipping and also only ship to USA addresses. 4. They have too much control over how a product shows up in your shop in terms of price, photo, title, product weight and description. There is a new setting I requested them to provide to help with some of these. 5. Many of these suppliers: photos are too small or degraded quality, non white backgrounds to use in your eCommerce store. 6. customer service is not lightning fast to respond, and when you have a problem order time is always of the essence. 7. If you have other suppliers or apps in your store that have shipping fees it is difficult to process an order with mixed suppliers; the shipping calculation is not possible with shopify without using another shipping app (more $) to calculate correct shipping costs. This has a lot to do with the inability to change 2B's shipping weight for each product. A nightmare really when customers are purchasing more than one item. The shipping fee is multiplied with every product in the cart (no combined shipping option) Other than all these concerns it is fine. I would give a complete 5 star review if all of these concerns were addressed, after all it is $30 a month. It's almost worth the extra work to hook up with the supplier yourself and process your own orders with them if you are willing to do the work.
First, thank you for the detailed feedback and for using the app for several months. We truly appreciate that you highlighted the positives along with the concerns. That helps us improve. Let us address each point clearly. 1. The 3% processing fee The 3% fee is not hidden. It is disclosed inside the dashboard and applies only when we process an order on your behalf. This covers automated order submission, payment handling, and supplier communication. Sellers always have the option to process orders manually if they prefer. 2. Tracking not pushing automatically Tracking availability depends on the supplier and how quickly they provide it. We do provide tracking details inside the dashboard and via email. We understand the importance of full automation and we continue improving syncing features with Shopify. 3. Shipping limitations and US only suppliers Each supplier sets their own shipping rules. Some offer only standard shipping and some ship only within the US. We clearly list shipping regions and policies per supplier so sellers can choose accordingly. 4. Product control and editing limitations Products are synced from supplier feeds to maintain inventory accuracy. However, sellers can edit titles, descriptions, pricing, and images inside Shopify after import. We are continuously expanding customization settings, including the new option you mentioned. 5. Image quality Images are provided directly by suppliers. We agree that some suppliers provide better assets than others. Many sellers enhance images before publishing, and we are actively working with suppliers to improve media quality standards. 6. Support speed We respond to tickets in the order received, typically within one business day. We understand that urgent order issues require faster attention and we are working to improve response times. 7. Mixed supplier shipping challenges When multiple suppliers are used in one store, combined shipping can be complex because each supplier charges separately. This is not unique to our system but a common dropshipping challenge. Some sellers use advanced Shopify shipping settings or third party shipping apps to better manage blended carts. We understand this adds complexity and cost, and we continue exploring improvements in this area. We genuinely appreciate your honest review. Feedback like this helps shape product improvements. If these concerns are addressed in future updates, we hope we can earn that 5 star rating. Thank you again for taking the time to share your experience.
