ipetsuperstore.com review for Dropship Easily — Wholesale2B
Oct. 21, 2019
As I am pretty new to the drop shipping world, customer service is best seen when you have many questions and or problems. So far things have been pretty frustrating. Communication is slow at best, no phone number to call to resolve an issue quickly, delayed processing & shipping times and depending on who is responding to your messages, concerns may not be fully addressed. This has happened several times, showing a poorly ran company. On the other hand Shopify has been a very good experience to work with and has been a great help in resolving issues with Wholesale2B. Thank you Shopify. Also for some reason I had to leave a minimum of a 2 star rating - know that this review is a 1 star.
Hello. Please allow me to provide more information. We send orders to the suppliers within 1 business day from when the order is processed by the store owner. Then the supplier handles the packing and shipping and returns the tracking code to us. This usually takes a few days. In the case of order 63621, you processed this order on October 17th and Wholesale2b handled it with the supplier the same day. Since this supplier needs an average of 3 days to return tracking codes, it was provided today on the 21st. You can see the average time taken by each supplier to provide tracking codes by clicking on your name (from your wholesale2b account) and then choose the Shipping Time Report. I hope this helps. In regards to customer support, we answer all support tickets within 1 business day (unless we need to wait for a response from a supplier). If you have any other issues with our App please let me know. We want you to be happy with our App. Peter
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