DropShipCN ‑ Print on Demand

May 24, 2024

The worst customer service. They don't reply to emails or messages on their website. Production times are not accurate as my orders were never shipped even after a week of placing an order, eventually canceled them. Their product list is great. Now only if they could improve their customer service and production times then this could be my fav store but until then AVOID.

May 24, 2024

One of the worst and best print on demand services. Vast selection of products, which are unusable due to the horrific mockups. Ancient software to design products. How does it have so much selection and products other print on demand services do not have? Their biggest downfall is the complacency in mediocrity. I have been searching the earth up and down for dress clothes for women and men. My store alone cannot survive long-term with casual wear. Sadly, the product I was initially searching for, high heels aren't high, and the shoe sizes run extremely small. Some shoes that are definitely men's are categorized under women's and they run extremely small. but they are somewhat what I wanted and more than I expected. Better than nothing. This app gives you basically direct access to a manufacturer in China that produces a vast array of products. Keep in mind I am a software engineer and I was struggling to even figure out how their software works for about 20 minutes. If the mockups were better, I would be able to put 99% of these products on my store, but at this point, I'd have to purchase the products myself and take product photos. I will say, I hope the quality is decent, but guys please update the mockups and the horrible software, and this will easily be a top app on Shopify. Your product selection is like no other, but at this moment this app is almost unusable WITH INCREIBLE POTENTIAL. So sad to see it be wasted. My ultimate request, is to fix the mockups. Take example from Printful and Contrado. Contrado's apparel mockups are horrible, but their leather goods section mockups are top notch. Your shoe mockups are decent, but still awful as I will end up having to edit them to make them usable. Your apparel mockups are so bad I can't even use them.

Dec. 6, 2023

What can I say, I have been trying to use this company for around five years now, and it's so far never improved it's process at all. I'm not surprised that shopify keeps taking the app down. Cons: Refuses to connect and sync to your store. Unusable mock-ups. Kindergarten level customer service. Overcomplicated order fulfillment process. Pros: A large catalog. I Recommend to everybody to use YOYCOL or PRINTFUL instead

Nov. 10, 2023

One of the most advanced manufacturers. Very wide variety of products, decent design interface, good quality print and fabric. Of course, you need to order samples for every new design/item, but this is a rule of thumb while dealing with any manufacturer - you need to see how the new design looks, where it needs to be adjusted, where the mockups are wrong (it happens often, but again, it is true for every manufacturer), what sizing for this particular item is. Manufacturing time varies, not sure what does it depend on, but it's usually longer if I order samples of the new design. I always order with express shipping and include its cost in the price for the customers, though it does make it jump twice as high :( Again, this is the case for the most of manufacturers from that region. Overall, one of the best manufacturers in that region and around the world as much as I know. Support response is good but one needs to use a chat at their web site and do it when there's a daytime in China - in this case, the response is instant. If you use email or chat when they are offline, then their initial response may be much slower. Mockups could've been better, but if choosing between quality of products and mockups, I would choose products, of course, and they are mostly very good.

May 17, 2023

I ultimately had to leave because their ship times are outrageous. I expect some delay being they are in china, but it's horribly slow and customers were NOT happy. Products were decent quality, but sizing is also very small which customers were not happy about. I tried to email feedback, of which was ignored. Unfortunately did not work out for us.

Dec. 19, 2022

just non.............................................................................................

Dec. 15, 2022

This supplier has great products, especially in relation to dresses, but there are the following issues with this supplier: - Mock-ups are garbage, especially the male mock-ups for things like jackets. The models look bored and the way the images are generated don't make them look good at all. - Import from Shopify is rubbish. If you don't have a phone number for the client, then forget it. It won't work. It takes about 15 minutes to properly adjust the order, which requires you putting in a telephone number, even if you don't have one for the client. Which usually means putting in your own number or a dummy one, both of which are pointless. It then requires all kinds of syncing to make it work. - Customer service is next to non existent. The latest issue involved over 6 emails over 2 weeks just to get the order sent out, then the fedex courier they used refused to deliver the item to the client despite the client contacting them (not dropship's fault), but this could have been resolved if the company had contacted the courier getting them to deliver the item. Lack of contact, and over 9 emails and still no idea where the order is or what is going on. - The app doubled up one of my orders and sent two items to the client, which they refused to respond to my demands to cancel the second order, and issued two dresses. They also CHARGED ME for 2 dresses and have not responded to requests for a refund. -Their design engine and software is ancient and needs updating Unfortunately, one of their dresses is a bestseller for me, which is all the orders above, but I am looking for alternatives. Don't even start with this company because the items aren't worth the hassle and bad reviews. Frustrating and poor implementation. -

Nov. 25, 2022

De bon produits, et un très large choix. Par contre, une extrême lenteur du site… quand on arrive a se connecté. Et on peux que le faire a peu près correctement par Shopify car en direct, il reconnais plus rien. Interface un peu simpliste, manque cruel de fonctionnalité indispensable. Malheureusement, je ne l’utiliserais plus avant une refonte totale du site.

Oct. 15, 2022

I want to use this company so bad! I love the product options they offer. However, the app is pretty much impossible to use. I try to log in and it never connects me. When I do finally get logged in (which is rare), it’s hard to use the design software. I will continue to try this app, but only until I can find an alternative. It’s too time consuming just to get logged in.

Nov. 30, 2021

During my experience with this supplier, orders were not shown on the homepage of the site, orders were not shown to be processed. When looking for a POD supplier look for a more mainstream platform as it'll be more developed in terms of web services. Not to mention a customer who ordered a product from this supplier ended up getting the wrong size (I'm sure you understand why this is a bad thing), so products don't seem to be carefully tracked while being made according to the order.

June 19, 2021

Lots of products to choose from and the design interface is easy to use once you learn how it works. Would love to see the update on the website.

June 10, 2021

No one responds back to you. It's difficult to do business with a company that has poor customer service.

April 7, 2021

Hello The app is gorgeous , beautiful and there are many great options for design But I have a little comment. The image quality of product photo is poor. There are not many options to display the product at all. And I don't know how to make pictures of the product during the show in the store more than two pictures with more detail Please help.

March 4, 2021

Definitely a diamond in the rough, the outfits look expensive and feel great. The stitching on the materials are awesome and professional. The outfits I ordered are exactly as I designed them. The only issue was the shipping, it took longer then they advertised but it was definitely worth the wait (It took about 30 - 45 days to arrive to a U.S. address). The colors are vibrant and beautiful as I designed. I believe they are great at what they do. You can check my store boutiquesensation.com. The items ordered were 1. https://boutiquesensation.com/products/plus-size-ruffles-and-sash-one-piece?variant=37451730256040 2. https://boutiquesensation.com/collections/bottoms-and-dresses/products/plus-size-chic-one-piece-with-a-belt-in-red?variant=37440230817960 3. https://boutiquesensation.com/collections/frontpage/products/plus-size-oversized-sheer-top?variant=37439219400872

Feb. 4, 2021

The app has good products, and I like the editing software. the app takes forever to load tho, and was down almost a week. And now, I can't log on to edit my items. Be cautious.

Sept. 16, 2020

I was really hoping for this app - BUT DAMN, it load soooo slow. And it takes forever to make a product.

July 3, 2020

Far too difficult to design. The Silverlight extension is unsupported by most browsers these days and trying to design within the Shopify interface is just farcical. I can only assume those behind this site have never actually done what they expect others to do. If you're from DropShipCN and reading this, just try designing, say, the hi-top skate sneakers from with Shopify. You can't even change colours without loading up that colour as an image. Enlarging something to fit the full canvas means the handles disappear behind the Shopify console, etc. I use Printful, Subliminator, InterestPrint, KinCustom etc and by comparison this is shockingly bad. I can't comment on the products themselves because I haven't put my designs on any! The app goes off my store right after I hit the 'submit review' button here.

June 17, 2020

This app was quite easy to use and good start for my business! Great way to express my art and have them on different types of products. I’ve placed an order to check their quality. Wow! It was better than I expected and was quite impressed. The only issue was the shipping time since it took quite awhile.. but I understood the problem due to the Covid-19 impact. To add to that, their customer service was very helpful throughout the transaction and explanation regarding all my concerns. I would definitely continue using their service and hopefully the shipping time will improve.

June 2, 2020

Used twice. Communication is okay and they try to be helpful BUT the orders are not processed in the time frames advertised. Both orders were much later and caused many issues. The second order took 2 month to arrive. Some items are a very poor quality print and three of the items ordered and paid for were missing/not packed. If you want value for money and happy customers - I would NOT recommend.

May 28, 2020

I have been trying to use this app but it never works. However, after lots of patience on thDropShipCN's part we were able to figure it out. They are the best.