Zonos Duty and Tax
Zonos Duty and Tax - Calculate, collect, remit w/landed cost
Rating
4.7
feedback
169
chart
#3,765
Reviews Over Time
App Ranking
Time spent using app
-
Less than an hour
0%
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Less than a day
1%
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Less than a month
18%
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Less than a year
53%
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More than a year
27%
Reviews Summary
The Zonos app has received overwhelmingly positive reviews from ecommerce merchants who have installed it on their online stores. Users have praised the smooth onboarding process, user-friendly interface, and excellent customer support provided by the Zonos team. Reviewers highlighted the outstanding communication skills of the onboarding specialists, such as Fion Huang, Shawn Roah, Curtis, and Matthew, who were knowledgeable, patient, and proactive in addressing any issues. The app's features were described as clear, straightforward, and easy to use, making it simple for merchants to integrate and start using for international shipping. Additionally, Zonos was commended for its quick deployment, great implementation team, and exceptional customer service, with many users recommending it for cross-border ecommerce. While the majority of reviews were highly positive, a few users mentioned that the service could be pricey. However, they also noted that the benefits of using Zonos, such as transparent duty and tax calculations, seamless integration with shipping carriers like FedEx, and improved international order processing, outweighed the cost. Overall, Zonos was praised for its effectiveness in solving international fulfillment and shipping challenges, providing a clear solution for customers regarding shipping, taxes, and duties. The app's ability to simplify complex international shipping rules, offer transparent pricing, and guarantee accurate tax calculations were highlighted as key strengths by users.
Highlights
Rating Breakdown
Review RSS Feed
All reviews
Jan. 13, 2025
We officially launched the Zonos app about a month ago, and it has been an excellent experience. The onboarding process is smooth and user-friendly, making it easy for us to get started. Fion Huang has been an outstanding communicator throughout this journey. Her support during the testing phase has been invaluable, and she has been incredibly accommodating to our specific needs for our online store. Fion responds quickly and thoroughly to any questions we have and consistently offers great suggestions. She ensures that any changes we need are implemented smoothly with the Zonos team. I truly appreciate her willingness to jump on calls to promptly address any issues as they arise. Overall, I am very satisfied with Zonos as our cross-border app, and I look forward to continuing our collaboration!
Dec. 17, 2024
We just launched with Zonos and while we don't have enough experieince with the platform yet to comment on the overall performance in live action over the long term, we can say without a doubt that the onboarding experience was one of the best onboarding experiences we've had in many years of working with many different technology partners. Our onboarding rep Shawn Roah was a model for what one should expect from an onboarding partner. He was super knowledgable, but resourceful and prompt with follow throughs if there were any knowledge gaps; he was patient, respectful and understanding with our learning curve; his communication approach was clear, concise, and geared toward progress; he was constructively creative when we hit internal process roadblocks on our end, which was so refreshing to see someone thinking outside the box. Ultimately, Shawn truly cares about his client's success, and he clearly enjoys what he does. He is a valuable asset to the Zonos onboarding team and therefore the company as a whole. If Shawn is a true reflection of the Zonos culture and ethos, we would say that we are thrilled to have chosen Zonos as our Cross-border tech partner.
Nov. 25, 2024
The app's feature is very clear, straightforward, and easy to use. The onboard and integration process are clear and fast. All the team are responsive to any cases and questions.
Aug. 9, 2024
Quite literally the best onboarding/integration process I have had with any partner in my ecom experience. Curtis was fantastic and made this one of the most seamless processes I have gone through. The app, the people, the functionality is all just fantastic for anyone trying to help overseas customers get access to their product.
June 28, 2024
Zonos was a very easy onboarding process and got us integrated so fast. Their team amazing to work with!
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