Zonos Duty and Tax

Reviews Summary

The reviews for the Zonos app on Shopify are overwhelmingly positive, highlighting the exceptional customer service and support provided by the team. Customers consistently praise the responsiveness and expertise of the support team members, especially mentioning individuals like Lennon, Mariana, Fion, Shawn, Curtis, Matthew, and others. The onboarding process is described as smooth, clear, and fast, with users appreciating the hands-on assistance they received. The app itself is commended for its ease of use, transparency in duty and tax calculations, and its ability to simplify international shipping for online stores. Users also mention that the app has helped increase conversion rates and improve the overall customer experience. However, there are a few mentions of the pricing being considered high by some users, especially for smaller businesses with low order volumes from the US.