Zonos Duty and Tax
Calculate and collect duty, tax, fees at checkout w/remittance
Rating
4.6
feedback
153
chart
#2,096
Reviews Over Time
App Ranking
Time spent using app
-
Less than an hour
1%
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Less than a day
1%
-
Less than a month
24%
-
Less than a year
61%
-
More than a year
14%
Reviews Summary
The reviews for the Zonos app on Shopify are overwhelmingly positive, with users praising the app for its ease of use, exceptional customer service, and seamless onboarding process. Many users highlighted the responsiveness and knowledge of the support team, particularly mentioning individuals like Lennon, Curtis, Shawn, and Matthew for their outstanding assistance. The app's features, such as clear duty and tax calculations, transparent shipping options, and integration with carriers like FedEx, were also commended for improving the international shopping experience for customers. However, there were a few negative reviews mentioning high integration costs and issues with tax calculations on discounted orders.
Highlights
Review RSS Feed
All reviews
April 20, 2026
After spending over $3500 CAD for this app, the second order that goes through didn't charge any tax or fees due to the customer using a discount code on my website. They said they would work on it and it has been almost a week, I can't ship the order for the customer and I can't make a new shipping label either as it is giving error messages.
April 2, 2026
So far, I can only speak to the integration process, but I can say that it was a breeze. They were super responsive, very clear in all their instructions, and held our hand the entire way (even handling most of the work for us). I would highly recommend them. Lennon in particular went above and beyond to help us get set up before our launch date.
Feb. 10, 2026
Only been on the platform for about a week, but it's been a positive experience so far, and I've already seen international customer conversion pick up with the new, lower rates made possible by Zonos. The setup support I received from Lennon was top notch - he's been responsive with questions and handled a small billing issue promptly. Based on what I've experienced so far, I'd recommend Zonos for at least somewhat established brands ready to increase their business outside of the U.S.
Nov. 25, 2025
Thank you Lennon for your expertise and guidance throughout this process! Very responsive and always quick to help find solutions!
Nov. 3, 2025
Great experience working with the support team, quick and responsive
Store
AJ Sports
Using app
About 1 month
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