Zonos Duty and Tax

Nov. 25, 2025

Thank you Lennon for your expertise and guidance throughout this process! Very responsive and always quick to help find solutions!

Nov. 3, 2025

Great experience working with the support team, quick and responsive

Oct. 29, 2025

Very responsive and always quick to assist. Amazing customer service and engineer team.

Oct. 15, 2025

Great service, thank you Lennon!

Oct. 6, 2025

Lennon was great for onboarding. Got us onboarded in one day during a super stressful time. Could not of done it without him and his warm and calm disposition.

Aug. 29, 2025

Easy to use platform with exceptional service. Mariana and Fion have been so helpful with integration and onboarding. I highly recommend Zonos for all of your international shipping needs.

Aug. 8, 2025

Outstanding support and smooth set up. We'd like to thank Lennon for making this experience as seamless as possible. Always so helpful and responsive when we need something done/explained. Thank you.

July 24, 2025

The Zonos team continues to provide outstanding support during our ongoing use and maintenance of their platform. Their responsiveness is excellent, they consistently reply quickly whenever we reach out, ensuring that any issues or questions are resolved without delay. Even post-integration, they remain hands-on and proactive. Their guidance through the portal is always clear and helpful, which makes navigating updates and day-to-day tasks seamless. It’s reassuring to know we can count on such a reliable and knowledgeable team. Their support truly adds value to our operations.

May 19, 2025

Great service, even. better customer service. Really appreciate the prompt support when we need it. Thank you!

May 15, 2025

The customer support team are always incredibly helpful with responding to any queries we may have. If issues have ever appeared the team have always been quick to provide a solution.

May 13, 2025

We've had a great experience using Zonos Duty and Tax. The customer success team has been incredibly supportive, knowledgeable, responsive, and eager to help. Their guidance made the setup process smooth and helped us get the most out of the app. I highly recommend Zonos to any business looking for a reliable solution to manage duties and taxes for international shipping.

Jan. 13, 2025

We officially launched the Zonos app about a month ago, and it has been an excellent experience. The onboarding process is smooth and user-friendly, making it easy for us to get started. Fion Huang has been an outstanding communicator throughout this journey. Her support during the testing phase has been invaluable, and she has been incredibly accommodating to our specific needs for our online store. Fion responds quickly and thoroughly to any questions we have and consistently offers great suggestions. She ensures that any changes we need are implemented smoothly with the Zonos team. I truly appreciate her willingness to jump on calls to promptly address any issues as they arise. Overall, I am very satisfied with Zonos as our cross-border app, and I look forward to continuing our collaboration!

Dec. 17, 2024

We just launched with Zonos and while we don't have enough experieince with the platform yet to comment on the overall performance in live action over the long term, we can say without a doubt that the onboarding experience was one of the best onboarding experiences we've had in many years of working with many different technology partners. Our onboarding rep Shawn Roah was a model for what one should expect from an onboarding partner. He was super knowledgable, but resourceful and prompt with follow throughs if there were any knowledge gaps; he was patient, respectful and understanding with our learning curve; his communication approach was clear, concise, and geared toward progress; he was constructively creative when we hit internal process roadblocks on our end, which was so refreshing to see someone thinking outside the box. Ultimately, Shawn truly cares about his client's success, and he clearly enjoys what he does. He is a valuable asset to the Zonos onboarding team and therefore the company as a whole. If Shawn is a true reflection of the Zonos culture and ethos, we would say that we are thrilled to have chosen Zonos as our Cross-border tech partner.

Nov. 25, 2024

The app's feature is very clear, straightforward, and easy to use. The onboard and integration process are clear and fast. All the team are responsive to any cases and questions.

Aug. 9, 2024

Quite literally the best onboarding/integration process I have had with any partner in my ecom experience. Curtis was fantastic and made this one of the most seamless processes I have gone through. The app, the people, the functionality is all just fantastic for anyone trying to help overseas customers get access to their product.

June 28, 2024

Zonos was a very easy onboarding process and got us integrated so fast. Their team amazing to work with!

June 27, 2024

Great onboarding, great app, and an exceptional experience working with Curtis.

May 7, 2024

A well-developed international shipping solution, great implementation team (Shawn was very knowledgeable and helped us go live quickly), quick deployment, and excellent customer support. I highly recommend it. This solution works well with NetSuite/PaceJet combination. Thank you!

April 30, 2024

Great app! Simpler to understand, implement, use, and maintain than other international shipping plug-ins. Lennon and Eric were my primary contacts during onboarding and made the experience as simple and pleasant as possible.

April 22, 2024

This was one of the best white glove onboardings in my 18-year career in E-commerce. The funny story is that we disabled Zonos thinking we had a better solution. A full 1 year later, we re-enabled Zonos as the other apps couldn't compete. Zonos also was willing to work with rate cards and shipping rate providers and communicate with them. Our onboarding specialist, checked in constantly, willing to jump in and move the launch process along. Thank you Lennon!