All reviews

Rating Breakdown

  • 5
    89% (148 ratings)
  • 4
    4% (7 ratings)
  • 3
    1% (1 ratings)
  • 2
    2% (3 ratings)
  • 1
    4% (6 ratings)
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5 / 5 Share

July 18, 2022

Jennifer and Shawn were so help from from start to finish. I highly recommend Zonos for anyone who is looking for similar services that they provide!

Using app

About 1 year

Total reviews

7

Average rating

5.0

Developer Reply

Thank you for your review! We are excited to be cross-border partners with you and look forward to seeing your success.

5 / 5 Share

July 9, 2022

I wanted to create as frictionless an experience for international customers as possible with prepaid DDP shipping so they complete purchases with confidence and convenience and minimizing delays in delivery. Zonos helps us accomplish this. Shawn Roah was very professional, knowledgeable and supportive in making the integration process as easeful as possible. He was also super nice and a joy to work with.

Using app

7 months

Total reviews

4

Average rating

4.8

Developer Reply

Thank you for your review! Our customer support team works to ensure that every person has a great experience. We appreciate you coming to Zonos for your cross border needs and look forward to assisting you as we continue to make sure the customer can have confidence in your store.

5 / 5 Share

July 3, 2022

This app has been amazing in helping us fulfil our global orders. The team are great- Waseem from Zonos has been patient, helpful and provided excellent support. Thank you!

Store

SIR.

Using app

About 2 years

Total reviews

6

Average rating

4.8

Developer Reply

Thank you for the review. We have a great team and enjoy helping you. We are excited to help you continue to grow and fulfill international orders/

5 / 5 Share

June 30, 2022

A great way to manage complexities of international taxes and duties. We are now able to provide customers with more awareness of their local taxes, improving the delivery process. Laura from Zonos has provided an excellent support and service, thank you!

Using app

About 2 years

Total reviews

2

Average rating

5.0

Developer Reply

Thank you for your review. Zonos is excited to be partnering with BAMBA SWIM International and are excited to see your international shipping success. Transparency for your customer is important to us and are excited to continue to help them.

5 / 5 Share

June 30, 2022

The team (Shaun and Adam) at Zono's have been great with getting the app live and answering any queries we had. I highly recommend the app if you wish to offer landed shipping or show rates.

Using app

About 1 year

Total reviews

1

Average rating

5.0

Developer Reply

Thank you for your review, Molly! We are happy to add to the transparency of international shipping and look forward to continuing with you as a cross-border partner.

5 / 5 Share

June 28, 2022

Barrett Curry and team were so incredibly helpful in getting our store configured quickly and accurately. A dream to work with!

Using app

Over 1 year

Total reviews

1

Average rating

5.0

Developer Reply

Thank you for the review! We are glad you enjoyed your onboarding experience are excited to continue to work with you as your cross-border shipping partner.

5 / 5 Share

June 24, 2022

I wish once an order is created that it shows " shipped" immediately instead of saying " Succeeded " which requires us to constantly click on the same order until it updates. Overall the app is easy to understand and I had a great specialist throughout this experience. Thank you Shawn for all of your help.

Store

SaltXo

Using app

7 months

Total reviews

2

Average rating

5.0

Developer Reply

Thank you for your review and feedback. I have reached out to our developers to inquire on how we can have shipped show quicker. Feedback is the key to us making your cross-border shipping easy. We are glad you are enjoying the app.

5 / 5 Share

June 15, 2022

We just implemented Zonos and the implementation process was easy and quick. Zonos has an amazing team.

Using app

13 days

Total reviews

1

Average rating

5.0

Developer Reply

We are excited to be working with Nu Sensuelle! Zonos is excited to be your cross-border shipping partner and can't wait to see you succeed internationally.

5 / 5 Share

June 14, 2022

Got this app for international orders, also got the updated verson for UK because doing a VAT on our own was so confusing. Zonos team was super helpfuls, app works great!

Using app

2 months

Total reviews

2

Average rating

5.0

Developer Reply

Thank you for your feedback! We are glad to be able to help with your cross-border shipping and UK Vat.

5 / 5 Share

June 13, 2022

The ability to display accurate landed costs to our international customers is of great importance to our business, and we are now able to do this with confidence. Great service from the team at Zonos. Thanks to Barrett, Trevor and Junior who were all incredibly professional and knowledgeable and who made the implementation process simple. Thanks to the team for always making themselves available and for their expert advice and assistance.

Using app

Over 1 year

Total reviews

3

Average rating

5.0

Developer Reply

Thank you for your review! We are excited to be working with The Coded as cross-border partners and can't wait to see your international success.

5 / 5 Share

June 9, 2022

Great team at Zonos - Laura has been very helpful and responsive during the integration process. Zonos has also helped with international conversions - although only running for a short period of time, we have seen international sales increase.

Using app

Almost 2 years

Total reviews

5

Average rating

4.6

Developer Reply

Thank you for your review. We are glad that you have already seen success with Zonos as your cross-border partner.

5 / 5 Share

June 9, 2022

The integration and set up has been really smooth thanks to the onboarding support (Shawn) which has been amazing and so helpful during this process!

Using app

About 1 month

Total reviews

3

Average rating

5.0

Developer Reply

Thank you for your review! We are excited to be working with LF Markey and to continue to make your cross-border shipping experience smooth.

5 / 5 Share

June 8, 2022

Zonos has been an amazing asset to our growing business! We are able to offer better options and prices for our international customers all because of the help of the Zonos app and the Zonos team! We had an AMAZING team helping us with our integration and we cannot thank them enough for the guidance!

Using app

11 months

Total reviews

3

Average rating

4.7

Developer Reply

We are excited to be working with Yellow the Label and look forward to continuing to make your cross-border experience amazing. We are always working to improve user experience.

5 / 5 Share

June 3, 2022

Whew, finally found a solution that helps calculate the total landed cost for our international clients. Now there are no surprises for us OR our clients, and the costs are all transparently shown, which our clients really appreciate. And the onboarding team was top notch!

Using app

29 days

Total reviews

2

Average rating

5.0

Developer Reply

Thank you for your review! We are glad that Zonos is able to contribute to transparency with your international customers. We look forward to assisting you as you continue to ship cross-border.

5 / 5 Share

May 31, 2022

From ease of use to customer experience, we've loved using Zonos. It's been easy to use, easy to deploy, and easy to dig into for issues. Plus, Zonos has been a great platform to learn more about how customs, duties, and taxes work. They do a wonderful job as a company and in their technology to help customers to learn more about how it works. We had the pleasure of working with Jessica D. from Zonos, and she was so helpful, personable, friendly, and entrepreneurial in solving problems and helping us become more empowered customers/users.

Using app

Over 1 year

Total reviews

5

Average rating

5.0

Developer Reply

Thank you for your great review! Zonos loves making cross-border shipping easy! Jessica and the team are always working to simplify classify. We look forward to assisting and empowering you as you ship internationally.

5 / 5 Share

May 23, 2022

Zonos makes calculating duties and taxes for my clients so easy! It gives me peace of mind knowing that the HS codes are calculated correctly and that someone is staying on top of the almost constant regulations changes. They're the best tool we've installed on our site.

Using app

Almost 2 years

Total reviews

4

Average rating

5.0

Developer Reply

We are excited to be working with Hampden Clothing! We are glad that we are able to simplify shipping cross-border and have made it easier for you. Zonos is continuously improving HS codes and rules as well as our calculations.

5 / 5 Share

May 23, 2022

Just started using Zono's and so far so good! Onboarding was easy and Trevor was very helpful throughout the process, not too mention he is really good at Star Wars trivia. Thanks!

Using app

3 months

Total reviews

4

Average rating

5.0

Developer Reply

Thank you for your review. Zonos is knowledgeable in international shipping and Star Wars trivia! We are excited to be your cross-border partner. We look forward to continuing to work with you.

5 / 5 Share

May 17, 2022

The Zonos app provides landed costs to international customers in pre-checkout by displaying live ship rates, duties and taxes while also providing the ability to print labels for shipping internationally with ease. I received outstanding customer care, full setup with detailed walkthrough, and had all my questions answered. I will be offered further assistance should any questions arise. Zonos is the definite app to use for shipping internationally via Shopify.

Using app

Over 2 years

Total reviews

7

Average rating

5.0

Developer Reply

Thank you Michele! We look forward to working with Jewelry Design and assisting in your international success. Zonos prides themselves in making the international process easy, including our printing labels process.

5 / 5 Share

May 11, 2022

Zonos has an extremely helpful and easy onboarding process. It will help alleviate any issues with shipping on international orders, having the duties and taxes listed up front. Our Integration Specialist was extremely knowledgable and answered all of our questions quickly and efficiently!

Using app

22 days

Total reviews

3

Average rating

5.0

Developer Reply

We appreciate your feedback and value working with Three Nails Clothing. Zonos is happy to contribute to your success by adding transparency and ensuring unexpected charges to your international customers. We are glad you had an great experience with our onboarding team and will provide your feedback to them.

5 / 5 Share

May 4, 2022

The Zonos app works as intended and lets customers know what to expect during checkout. No surprises! Our implementatoin process was a breeze, and the Onboarding Specialist was very knowledgable and helpful.

Using app

4 months

Total reviews

1

Average rating

5.0

Developer Reply

Thank you for your feedback! Zonos prides themselves on providing a surprise free experience for our merchants and their customers. We look forward to helping and providing any assistance as needed.