Zonos Duty and Tax

Aug. 27, 2021

Kilie Williams was more than helpful! She walked our team through international shipping and was always ready to answer any questions we had! Always replied in a timely matter as well, it has been a pleasure working with her and the zonos team!

Aug. 17, 2021

I drop ship so my platform is a bit more complex to deal with. The team at zonos has been awesome and patient so far in helping me perfect a duties calculator to deal with the demands of ecommerce :) I have worked close with both Kat, Mariama and a bit with David, they are all equally amazing!! I highly recommend this app if you are a business like me who would like to give your customers the option of pre-paying their duties at checkout, avoiding paying them at arrival!

Aug. 4, 2021

Shipping internationally was always a hassle. Customers were upset that they had to pay something to get their merchandise. With Zonos and DHL we can accurately collect all the charges at checkout and the customer gets the delivery free of charge. The people at Zonos are very friendly, helpful and responsive. Highly recommended.

Aug. 3, 2021

Zonos has been a very valuable addition to our site and allows us to ship globally in a very manageable and efficient way. With the Zonos app we are able to provide accurate duties and taxes calculations to our customers at checkout which they then pre-pay to avoid any customer service issues upon delivery. We are able to ship internationally with confidence with Zonos.

July 29, 2021

This app works perfectly for us! The support team is amazing from setup and beyond. Every time I have any issues (which is rare) they are very dedicated to making sure it gets resolved quickly.

July 26, 2021

Makes shipping worldwide super easy and seamless + amazing and dedicated support team, who is always available to help!

July 15, 2021

Zonos has helped out international ecomm business tremendously. From my initial call with David, with IT set up and Mariama on support. All have been extremely helpful and dedicated to address any questions. Looking forward to expand more with Zonos with additional features they offer.

June 9, 2021

Hands down, a must have. There's nothing worse than shipping to a customer overseas and receiving hate mail in return because, unbeknownst to them, they have to pay their local taxes and duties to get their order released and delivered to them. Zonos took all of the guess work out of international shipping for us the seller, and more importantly for our customers. It's ability to provide transparency to our customers of their final cost is priceless. We saw an increase in conversions internationally once the app was deployed. It also saved us on the administrative side trying to determine shipping and duties for international orders in advance in order to hold our customers hands and walk them across their purchase. Their support has been awesome. Setup and configuration was relatively straight forward and their support team was rock solid when we ran into any hang-ups.

June 6, 2021

Very pleasant experience implementing Zonos. Ryan & the team walked me through it every step of the way! The best app implementation service experience by far! Love the product.

June 3, 2021

I can ship international orders with confidence. This helps get rid of the looky loos who would abandon an order on the backside. dk

May 19, 2021

We have been using this app for a couple of years now. We have had a few issues with it, but Zonos support is always quick to find the solution or explain certain calculations. They have done a great job with taking the burden of worrying about Duties and Taxes for international shipments!

Feb. 15, 2021

We love Zonos. Using this app, we've been able to scale our business around the world. Their support staff came to our need over the weekend and we're incredibly helpful. 10/10 would recommend.

Jan. 27, 2021

I rolled out Zonos in the 4th quarter, and the team there helped me get up and running in no time. We can now provide a much better customer experience to our international customers by eliminating any uncertainty around their total landed costs.

Jan. 11, 2021

we've been working with Zonos for year, and so far its been nothing short of an amazing experience, great support, great peoples and an app that does exactly what it is supposed to do!

June 23, 2020

We were looking for an app that helps to identify international duties as our global customers were getting a shock once our products hit our customer's shores and there were unforeseen duties payable. With Zonos, our customers now know in advance and the best part is that they can pay for these at checkout for a seamless customer experience. Zonos and the team were amazing to answer questions and help get us set-up. Fantastic app, fantastic experience.

May 19, 2020

Fantastic app and their support is top notch. I had several questions and Mark recommended a quick call which was extremely useful. Super proactive and helpful

May 18, 2020

Our shop installed Zonos to ease the process of international shipping! It has been such a great tool for us, as well as our customers, to allow an accurate estimate and pre-pay of duties and taxes on international orders. Also, the customer service at Zonos is amazing--they are always on top of it and responsive! Thank you to the Zonos team for making international shipping so easy!

April 29, 2020

The customer service provided by Zonos is fantastic. Very quick response times and without fuss. There were some integration issues from our end but Mark was able to rectify them quite easily.

June 29, 2022

We are just launching a shopify store, and Zonos has been fabulous helping us set up to sell internationally! Mark was incredibly patient helping me to get Zonos set up. I highly recommend him to anyone looking to calculate their international customs and duties on the front end of their customer's experience. Thank you, Mark!!! Update: The Zonos team continues to impress me. Fast, thorough, and just plain helpful. Such a breath of fresh air from so many companies with outsourced customer service, people that don't seem to even understand questions, let alone have answers. Than you guys!

Feb. 20, 2020

Fairly easy implementation, very fast/knowledgeable customer service. Solved an issue many international customers were complaining about.