All reviews

Rating Breakdown

  • 5
    90% (141 ratings)
  • 4
    4% (7 ratings)
  • 3
    1% (2 ratings)
  • 2
    2% (3 ratings)
  • 1
    2% (3 ratings)

Reviews with Text

  • 99% (154)
Review RSS Feed Review RSS Feed

5 / 5 Share

Jan. 28, 2020

This app has been very helpful to our business. Clearly communicates to our international customers what the duties and taxes will be. The customer service from Zonos has been great and very timely.

Using app

About 1 month

Total reviews

10

Average rating

4.9

5 / 5 Share

Jan. 14, 2020

Works just as it should. Easy to install and makes international shipping much easier. Mark and the team also provide great customer service responding quickly and going the extra mile. Well run company and solid tech.

Store

HIPDOT

Using app

26 days

Total reviews

2

Average rating

5.0

5 / 5 Share

Dec. 16, 2019

I have been looking for an app that will dynamically apply the appropriate taxes and duties to e-com orders so that my customers do not have to pay these upon receipt (meaning easier and hassle-free delivery). Zonos is literally the only thing I have found on the market that does this. They worked with me on a very tight timeline to implement the app and even customize my checkout page across multiple stores. Highly recommended - there's just no comparison to trying to keep static tables for tax and duties calculation.

Store

BOYY US

Using app

About 1 month

Total reviews

1

Average rating

5.0

5 / 5 Share

Dec. 14, 2019

The support from Travis and the team was fantastic! Zonos app provided a key need in our international strategy, and should be your go to for an ideal cross border customer experience. We're two weeks in and it's been a big help for our international shipments.

Using app

30 days

Total reviews

2

Average rating

5.0

5 / 5 Share

Nov. 4, 2019

This app and team was exactly what my business was looking for! Semisi and Taylor were beyond helpful and super thorough. They were also able to connect me with other companies they parter with to help with both my domestic and international shipping. Super excited to be working with this app!

Using app

12 days

Total reviews

1

Average rating

5.0

5 / 5 Share

Nov. 4, 2019

we've been using Zonos for about 2 weeks now, and so far so good! we haven't had a ton of international transactions yet, but i'll report back once we've had some more activity. Customer service is great and super helpful!

Using app

24 days

Total reviews

6

Average rating

5.0

5 / 5 Share

Aug. 11, 2019

Genius app. Travis has gone well above & beyond providing exceptional support & nonstop customization the whole way... even on weekends. 0 issues. Highly recommend

Using app

6 months

Total reviews

2

Average rating

5.0

5 / 5 Share

Aug. 5, 2019

The installation was seamless and the team were so helpful and lovely to deal with. Amazing app!!!!!

Using app

About 1 year

Total reviews

1

Average rating

5.0

5 / 5 Share

July 31, 2019

Great solution for handling global duties and customs fees in cart ahead of shipment to avoid frustrations on the consumer side at receipt. Great customer service and no issues once fully set up - smooth sailing! Solid solution!

Using app

4 months

Total reviews

4

Average rating

5.0

5 / 5 Share

July 30, 2019

We used Zonos when we were on Magento and decided to continue to use them when we migrated to Shopify Plus. We have a global customer and they help us ship to her wherever she is. It allows us to be upfront with our customers regarding the duties and taxes that will be applied to their purchases (which is extremely valuable with our range of high-priced luxury goods) allowing them to prepay and eliminate unwanted surprises. I would highly recommend Zonos to any store looking to grow their overseas business.

Using app

3 months

Total reviews

2

Average rating

5.0

5 / 5 Share

July 30, 2019

We use Zonos to dynamically calculate our duties for our three international stores. works as exactly as you'd expect and most importantly the support team are highly response. thanks guys!

Store

Honey B

Using app

2 months

Total reviews

1

Average rating

5.0

5 / 5 Share

July 26, 2019

Fantastic UX and fast/painless integration on frontend and shipping backend. Highly recommend, tested several other apps beforehand.

Using app

5 months

Total reviews

3

Average rating

5.0

5 / 5 Share

July 23, 2019

Brilliant App. Phenomenal support. Travis has gone well above & beyond to assist in everything from initial setup to fullon customization. Highly recommend for anyone selling cross-border

Using app

8 months

Total reviews

3

Average rating

5.0

5 / 5 Share

July 23, 2019

If you are selling Internationally this is an invaluable app. Very easy to use and they offer great support.

Using app

About 1 year

Total reviews

3

Average rating

5.0

5 / 5 Share

July 23, 2019

Fantastic app for cross-border. Seamless integration to native Shopify checkout and ability to use negotiated rates and adjust as needed.

Store

Uncrate

Using app

5 months

Total reviews

1

Average rating

5.0

5 / 5 Share

March 12, 2019

Does what it says it does without any hassle. If this is a problem your trying to solve, then this is a great solution!

Using app

28 days

Total reviews

11

Average rating

4.2

5 / 5 Share

Feb. 18, 2019

Zonos has been a seamless intergration for us and we have had no problems in the year we have been using them. Any questions or concerns we have had have been answered via email very quickly. This app helps our customers understand the fees involved upfront so there are no surprises when their order is delivered.

Using app

11 months

Total reviews

2

Average rating

5.0

5 / 5 Share

Dec. 19, 2018

I use this app to calculate international shipping costs at checkout. The set-up process was very easy. Zonos' customer service is very hands on and always helpful!

Store

CHNGE

Using app

7 months

Total reviews

4

Average rating

5.0

5 / 5 Share

Oct. 17, 2018

This app has been great to provide full landed cost for our international customers. It also provides clarity and awareness regarding duties & taxes.

Using app

About 2 months

Total reviews

13

Average rating

5.0

5 / 5 Share

April 20, 2018

After spending months trying to find an easy solution for our international shipping, we finally stumbled upon Zonos. Their app has been a game changer for us. It is extremely easy to set up and gives us the control and visibility for costs associated with shipping out of the US. In addition to the app itself, all of our dealings with customer service have been very pleasant. tthey have been quick and efficient in addressing our needs. I would highly recommend this app to any business on Shopify.

Using app

3 months

Total reviews

1

Average rating

5.0