Zonos Duty and Tax

June 29, 2022

We are just launching a shopify store, and Zonos has been fabulous helping us set up to sell internationally! Mark was incredibly patient helping me to get Zonos set up. I highly recommend him to anyone looking to calculate their international customs and duties on the front end of their customer's experience. Thank you, Mark!!! Update: The Zonos team continues to impress me. Fast, thorough, and just plain helpful. Such a breath of fresh air from so many companies with outsourced customer service, people that don't seem to even understand questions, let alone have answers. Than you guys!

March 17, 2020

For international sales DDP calculation, Zonos is the only app, a must have. Customer service is fantastic. Taylor is a legend! Set up either tiered price shipping rates based on cart value or just carrier calculated shipping rates - either was is easy to do through the Zonos dashboard. Shipping, duties and taxes are clearly separated in the cart and clear to your customers. I would suggest, if you use an IMS, to check out Order Tagger as well to add a note to each order that "DDP" is included in the sale, then set your automation rule at your IMS level to notify your carrier that the shipper pays DDP on behalf of the customer. Zonos is the only (and best) solution for DDP if you want to offer your customers a transparent and easy to manage duties and tax collection process.

Feb. 20, 2020

The customer service is fantastic. International shipping is new territory and Mark worked with me through any obsticals I encountered. I know they will be there to help if I run into any other problems.

Feb. 20, 2020

Fairly easy implementation, very fast/knowledgeable customer service. Solved an issue many international customers were complaining about.

Feb. 17, 2020

Simple to use and easy integration. Support with set up and configuration is great, attentive and fast!

Jan. 28, 2020

This app has been very helpful to our business. Clearly communicates to our international customers what the duties and taxes will be. The customer service from Zonos has been great and very timely.

Jan. 14, 2020

Works just as it should. Easy to install and makes international shipping much easier. Mark and the team also provide great customer service responding quickly and going the extra mile. Well run company and solid tech.

Dec. 16, 2019

I have been looking for an app that will dynamically apply the appropriate taxes and duties to e-com orders so that my customers do not have to pay these upon receipt (meaning easier and hassle-free delivery). Zonos is literally the only thing I have found on the market that does this. They worked with me on a very tight timeline to implement the app and even customize my checkout page across multiple stores. Highly recommended - there's just no comparison to trying to keep static tables for tax and duties calculation.

Dec. 14, 2019

The support from Travis and the team was fantastic! Zonos app provided a key need in our international strategy, and should be your go to for an ideal cross border customer experience. We're two weeks in and it's been a big help for our international shipments.

Nov. 4, 2019

This app and team was exactly what my business was looking for! Semisi and Taylor were beyond helpful and super thorough. They were also able to connect me with other companies they parter with to help with both my domestic and international shipping. Super excited to be working with this app!

Nov. 4, 2019

we've been using Zonos for about 2 weeks now, and so far so good! we haven't had a ton of international transactions yet, but i'll report back once we've had some more activity. Customer service is great and super helpful!

Aug. 11, 2019

Genius app. Travis has gone well above & beyond providing exceptional support & nonstop customization the whole way... even on weekends. 0 issues. Highly recommend

Aug. 5, 2019

The installation was seamless and the team were so helpful and lovely to deal with. Amazing app!!!!!

July 31, 2019

Great solution for handling global duties and customs fees in cart ahead of shipment to avoid frustrations on the consumer side at receipt. Great customer service and no issues once fully set up - smooth sailing! Solid solution!

July 30, 2019

We used Zonos when we were on Magento and decided to continue to use them when we migrated to Shopify Plus. We have a global customer and they help us ship to her wherever she is. It allows us to be upfront with our customers regarding the duties and taxes that will be applied to their purchases (which is extremely valuable with our range of high-priced luxury goods) allowing them to prepay and eliminate unwanted surprises. I would highly recommend Zonos to any store looking to grow their overseas business.

July 30, 2019

We use Zonos to dynamically calculate our duties for our three international stores. works as exactly as you'd expect and most importantly the support team are highly response. thanks guys!

July 26, 2019

Fantastic UX and fast/painless integration on frontend and shipping backend. Highly recommend, tested several other apps beforehand.

July 23, 2019

I had been searching for a solution to help deal with issues we kept running into with international orders. When I found Zonos I was skeptical, since they promised a solution I couldn't find anywhere else. But I'm happy to say the Zonos app delivered on all promises and then some. We ship to countries all over the worlds and Zonos has removed the headache of dealing with duties and refused packages. And their customer service is excellent! The app helps us save time and money while allowing us to continue selling to our international customers.

July 23, 2019

Brilliant App. Phenomenal support. Travis has gone well above & beyond to assist in everything from initial setup to fullon customization. Highly recommend for anyone selling cross-border

July 23, 2019

If you are selling Internationally this is an invaluable app. Very easy to use and they offer great support.