Early Bird: Preorder & Restock
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It will let the customer purchase into zero and negative amounts without indicating that any purchase of an item when the inventory goes from zero or below will be a backorder. Basically, if a product has an inventory of 1 it will allow the customer to purchase 4, in a single order, without indicating that 3 will be a backorder. The customer is left unaware that 3 items are not in stock, and we the merchants are stuck dealing with this. They require you to check "continue selling when out of stock" to enable the backorder function but did not take into account going zero or below in inventory on a single purchase. Not to mention Google lists your products in stock when inventory is zero or below because of the "continue selling when out of stock" requirement to use the backorder function.
Hi there, Josiah here. We appreciate your feedback and the conversation we've had with you directly. Thanks again for bringing this to our attention and sorry about the frustration you've had to go through! We hope this one issue isn't representative of your whole experience with our app. For other merchants reading this, the ability to sell beyond available inventory is a Shopify platform behaviour tied to the "Continue selling when out of stock" setting, which is required for back-orders. Unfortunately, Shopify doesn’t natively provide a way to automatically alert customers when they add to cart or at checkout when part of their order will be back-ordered. That said, we recognize this isn’t an ideal customer experience, so we've immediately researched potential workarounds and put together a help centre article. One of the most straightforward workarounds is many Shopify themes have built-in stock counters that can help set some expectations for customers about the available inventory before they place an order. We're more than happy to help enable this for their store when they are ready. - Josiah
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