Sugar Medical review for Easy Catalog: wholesale/retail
Oct. 26, 2023
Waiting for over 2 months for refund. I email them every week and they tell me they will process a refund...still waiting. I do not recommend this app. Update: I have been told I was getting refunded since August 30th. It is October 20th and still have not received it. Nothing was done immediately. Update: I finally received by refund that I was told on in August was complete. Awful customer service. I did realize that I was not refunded the full amount and a processing fee was taken out. They told me if I changed this review, I would be credited the processing fee. My review stands as one star, this company lied to be several times saying they processed a refund, and they did not. They are also trying to buy a better review by offering all my money back. They can keep the processing fee. I will not be changing my review. I recommend you find an app with better customer service.
Dear Nicole, Thank you for sharing your feedback. We're sorry to hear about your recent experience with our service. Upon reviewing your subscription history, we see that you signed up for our yearly plan on March 14, 2023, which included a generous 50% discount. During the six months of your subscription, you actively used our app, participated in dedicated Zoom support sessions, and successfully created multiple catalogs using our tools. Regarding your request for a full refund upon uninstallation, we want to clarify our process. Uninstalling the app is a standard part of our refund procedure. Our aim is to ensure a smooth experience for all users and to process refunds promptly following proper uninstallation. Please refer to our refund policy detailed at https://easycatalogs.aleksovapps.com/policy for eligibility criteria and refund procedures. We encourage users to review our policies before subscribing to align their expectations. Kindly note that while a refund can be processed, the calculation will consider the full service price due to the initial 50% discount applied to your subscription. Our refund calculations are based on the service's original pricing to ensure fairness and consistency in refund procedures. Should you require further information or assistance regarding this process, our support team is available to provide guidance. We appreciate your understanding. Your feedback is valuable as it helps us improve our services for all our users. Warm regards, Perica Aleksov CEO, aleksovApps
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