Zestard ‑ Easy Donation
The Easy Donation app has received a mix of positive and negative reviews from users. Positive aspects highlighted include excellent customer service, quick response times, and helpful support team members such as Niyati, Abhishek, and Neha. Users appreciate the ease of use of the app, its functionality in integrating donations into product pages, and the ability to customize the donation widget to match their brand. The support team is praised for resolving issues quickly, providing step-by-step guidance, and making custom changes to meet users' needs. However, some users have experienced issues with the app loading slowly, settings not saving, incorrect donation amounts in the checkout cart, and lack of support responsiveness in certain cases. Despite these challenges, the majority of users recommend the app for its simplicity, effectiveness, and dedicated customer service.
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Amazing experience with the app and team! Niyati helped me in every way possible!
Loads slow and settings aren't saving
We have been using this app for a while, and it is incredibly easy to use. We were experiencing some issues with the back end integration of the app with our new 3PL, and wrote in for help. The customer service team was very quick to respond, and Abhishek worked very quickly to resolve our issue. Wonderful service!
The customer service is great! They respond in a timely manner if I have any questions. They are also kind enough to run reports for us for when we need more info.
We have been running this app for a while for a non profit and it has worked out very well for us. Recently I encountered an issue after updating our theme and sent in an email for help. My situation was responded to quickly and Vivek had my issue fixed within minutes of receiving permission to collaborate with our account. Top notch service.
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