Rating

4.3

feedback

125

Reviews

chart

#2,490

Shopify

Reviews Over Time

App Ranking

Time spent using app

  • Less than an hour
    0%
  • Less than a day
    12%
  • Less than a month
    46%
  • Less than a year
    30%
  • More than a year
    10%

Reviews Summary

The Easy Donation app has received a mix of positive and negative reviews from users. On the positive side, many users have praised the app for its ease of use and the excellent customer service provided by the support team. Customers have highlighted quick responses, helpful assistance with customization, and efficient problem-solving. The app has been commended for its functionality in allowing donations to be seamlessly integrated into online stores, especially for non-profits and charitable organizations. However, there are also negative reviews mentioning issues such as slow loading times, settings not saving, incorrect donation amounts in the checkout cart, and lack of support responsiveness in some cases. Despite these drawbacks, the majority of users have found the app beneficial and highly recommend it for its features and customer service.

Highlights

Ease of use and functionality
Excellent customer service
Issues with loading times and settings
Inconsistent support responsiveness
Customization and integration

Rating Breakdown

  • 5
    82% (103 ratings)
  • 4
    8% (10 ratings)
  • 3
    2% (2 ratings)
  • 2
    2% (2 ratings)
  • 1
    6% (7 ratings)

Reviews with Text

  • 99% (123)
Review RSS Feed Review RSS Feed

All reviews

2 / 5 Share

May 22, 2026

Loads slow and settings aren't saving

Using app

Over 1 year

Total reviews

3

Average rating

4.0

5 / 5 Share

May 14, 2026

We have been using this app for a while, and it is incredibly easy to use. We were experiencing some issues with the back end integration of the app with our new 3PL, and wrote in for help. The customer service team was very quick to respond, and Abhishek worked very quickly to resolve our issue. Wonderful service!

Store

FEED

Using app

Over 6 years

Total reviews

6

Average rating

5.0

5 / 5 Share

April 6, 2026

The customer service is great! They respond in a timely manner if I have any questions. They are also kind enough to run reports for us for when we need more info.

Using app

4 months

Total reviews

2

Average rating

5.0

5 / 5 Share

April 1, 2026

We have been running this app for a while for a non profit and it has worked out very well for us. Recently I encountered an issue after updating our theme and sent in an email for help. My situation was responded to quickly and Vivek had my issue fixed within minutes of receiving permission to collaborate with our account. Top notch service.

Using app

Over 1 year

Total reviews

4

Average rating

5.0

5 / 5 Share

Dec. 18, 2025

We recently installed the Easy Donation app and had a few questions during setup. Isha provided outstanding support, incredibly fast, clear, and proactive. Thanks to his quick actions, everything was resolved right away and we’re now using the app without any issues. Great service and highly recommended!

Using app

23 days

Total reviews

1

Average rating

5.0

All reviews

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