easyLabel: Japan Post
Create Japan Post labels, fulfill orders, and more!
Rating
3.7
feedback
7
chart
#3,695
Reviews Over Time
App Ranking
Time spent using app
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Less than an hour
0%
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Less than a day
0%
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Less than a month
14%
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Less than a year
29%
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More than a year
43%
Reviews Summary
The reviews for this Shopify App are quite mixed. Some users have had negative experiences, mentioning issues with random tracking numbers being sent to clients, poor customer support, and errors in label production. On the other hand, positive reviews highlight the convenience of the app in creating labels quickly, outstanding customer support, and time-saving features for international shipping using Japan Post. The app seems to be beneficial for those who frequently ship from Japan and need efficient label creation tools. However, concerns about customer support responsiveness and pricing have been raised by some users.
Highlights
Rating Breakdown
Review RSS Feed
All reviews
April 12, 2024
DO NOT USE THIS APP, YOUR CLIENTS WILL SEND YOU THE CHARGEBACK! the surface doesn't have any tracking number, but this app automatically send random tracking number to clients. Our clients have been complained that they have received tracking number, it has delivered but they haven't received. Worst customer support I have ever received. They know that this happened under their app, but they are making so many excuses and not apologize once. 越境ビジネスを検討されている皆さま 利用は控えた方がいいですよ、船便にはトラッキングが無いと 日本郵便に確認を取っているのにも関わらず、このアプリ上でラベルを作成するとお客様に自動で送られてしまいます。 クレジットカード会社から詐欺だと訴えられて 対応に追われて散々なことばかりです。 カスタマーサポートの方は言い訳ばかりで自社で作ったラベルの認識はしていますが一言も謝りません。 呆れました。
March 29, 2024
Very convenient plugin, and outstanding customer support. They always listened to my few questions/issues and were very helpful. Well worth the price.
March 8, 2024
This app is amazing!! Really saves me a bunch of time into creating labels.It takes just a few seconds to create and print! Really easy to use! Also it has different currencies options for the label. This was one of my concerns but the team reached out to me with this new option and made my day ! I’m really happy with the attention I received and the solution for my concern. Thank you SO much Easy label team !! You guys are amazing !
June 25, 2021
Useless app, does not produce label gives error message for every option. Customer support is non-existent email them twice with no response. Don't waste your time of money with this app. Clearly the other four reviews are made by non user, because I ended up having to utilize the JP postal site
May 23, 2020
If you are printing labels by hand, then you sure will appreciate how useful this app is. You also might be aware that in the near future (January 2021), all shipments from Japan via Japan Post (specifically to the United States) will have to be "printed". In principle "hand written labels" to the US will not be accepted by JP Post, as parcels with handwritten labels may be delayed or returned by US Customs. It will become necessary to use the JP Post "International Mail My-Page Service". (I've already tried using this service and soon realized how cumbersome and time consuming printing even one label is). If you want to make shipping from Japan simple and easy, then this app is a must for your store. The App is very easy to install. No coding is necessary, just install and you'll be able to print labels with ease in minutes. Pros: Simple to install. Very easy to print labels. Automatically prints Customs forms and Invoices when necessary. Saves a huge amount of time processing orders. Cons: You will need to keep lots of ink available for your printer. Customer service: When sending an email request for "service", no "acknowledgement of receipt" and mediocre response time. A bit pricy as even the cheapest (lite plan - just 100 labels a month) costs $14.90.
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