easyLabel: Japan Post
Create Japan Post labels, fulfill orders, and more!
Rating
3.7
feedback
8
chart
#3,962
Reviews Over Time
App Ranking
Time spent using app
-
Less than an hour
0%
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Less than a day
0%
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Less than a month
25%
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Less than a year
38%
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More than a year
38%
Reviews Summary
The reviews for this Shopify App are mixed, with both positive and negative feedback from users. Positive aspects highlighted include the convenience of the plugin, outstanding customer support, time-saving features, and ease of use. Users appreciate the ability to create and print labels quickly, as well as the different currency options available. The developers are praised for their responsiveness and helpfulness, especially in addressing user concerns and adding new features. On the other hand, negative reviews mention issues with language output limitations, random tracking numbers being sent to clients causing confusion, errors in label production, and lack of customer support. Some users experienced difficulties with the app and expressed frustration with the service provided. Pricing is also mentioned as a concern, with some users finding the app to be expensive for the features offered.
Highlights
Rating Breakdown
Review RSS Feed
All reviews
Aug. 7, 2024
海外発送用のアプリなのに、出力はは商品登録した言語でしかできません。商品を日本語で登録している場合、ラベルは日本語で出力されてしまいます。使い勝手が良いアプリなだけに非常に残念です。 → その後、登録している言語で表示できるように改良してくださいました。新仕様についてはまだ完全には評価できていませんが、迅速に対応していただき、とても感激しています。
April 12, 2024
DO NOT USE THIS APP, YOUR CLIENTS WILL SEND YOU THE CHARGEBACK! the surface doesn't have any tracking number, but this app automatically send random tracking number to clients. Our clients have been complained that they have received tracking number, it has delivered but they haven't received. Worst customer support I have ever received. They know that this happened under their app, but they are making so many excuses and not apologize once. 越境ビジネスを検討されている皆さま 利用は控えた方がいいですよ、船便にはトラッキングが無いと 日本郵便に確認を取っているのにも関わらず、このアプリ上でラベルを作成するとお客様に自動で送られてしまいます。 クレジットカード会社から詐欺だと訴えられて 対応に追われて散々なことばかりです。 カスタマーサポートの方は言い訳ばかりで自社で作ったラベルの認識はしていますが一言も謝りません。 呆れました。
First of all, we want to make it clear that we are really sorry for the tracking related issue you and your customers had to experience. We are also very grateful for bringing this to our attention. Japan Post uses an internal tracking number for some of their shipping methods, which in some but not all cases can be used for end user tracking. We understand that this inconsistency in trackability can cause confusion and misunderstanding. To remedy this issue, we have implemented new functionality to make tracking numbers optional and also include a warning for non-trackable shipping methods. Once again we are truly sorry for the issues you experienced and hope our new feature will prevent any additional problems for you and your customers. We hope you can try out the new settings and let us know if there is anything else we can do to make our app better for you. We appreciate your honest feedback and are always here to help. ご担当者様 この度は配送方法に関連しまして多くのご不便、ご迷惑をおかけし誠に申し訳ございませんでした。 また、正直なご意見をお寄せいただき、誠にありがとうございます。 日本郵便では全ての荷物に固有の識別番号が割り当てられておりますが、配送方法によって、そして配送の経路や状況によってこれらが追跡に使用できないケースが存在いたします。 これまでの通知ではストア様、お客様の双方にとって混乱を招く内容であったかと存じます。 今回こういった問題に対処すべく、メール通知の際に番号通知の有無を選択可能にし、追跡が原則不可な配送方法では警告文が表示されるアップデートを実装させていただきました。 本機能によってこれまでのような事態を事前に抑制可能になるかと考えておりますが、引き続き機能のご要望やフィードバックなどはいつでもご連絡くださいませ。今後ともより良いアプリを目指し、皆様のお声を頼りにアップデートを続けていく所存でございます。 何卒、よろしくお願い申し上げます。
March 29, 2024
Very convenient plugin, and outstanding customer support. They always listened to my few questions/issues and were very helpful. Well worth the price.
March 8, 2024
This app is amazing!! Really saves me a bunch of time into creating labels.It takes just a few seconds to create and print! Really easy to use! Also it has different currencies options for the label. This was one of my concerns but the team reached out to me with this new option and made my day ! I’m really happy with the attention I received and the solution for my concern. Thank you SO much Easy label team !! You guys are amazing !
June 25, 2021
Useless app, does not produce label gives error message for every option. Customer support is non-existent email them twice with no response. Don't waste your time of money with this app. Clearly the other four reviews are made by non user, because I ended up having to utilize the JP postal site
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