easyLabel: Japan Post

April 12, 2024

DO NOT USE THIS APP, YOUR CLIENTS WILL SEND YOU THE CHARGEBACK! the surface doesn't have any tracking number, but this app automatically send random tracking number to clients. Our clients have been complained that they have received tracking number, it has delivered but they haven't received. Worst customer support I have ever received. They know that this happened under their app, but they are making so many excuses and not apologize once. 越境ビジネスを検討されている皆さま 利用は控えた方がいいですよ、船便にはトラッキングが無いと 日本郵便に確認を取っているのにも関わらず、このアプリ上でラベルを作成するとお客様に自動で送られてしまいます。 クレジットカード会社から詐欺だと訴えられて 対応に追われて散々なことばかりです。 カスタマーサポートの方は言い訳ばかりで自社で作ったラベルの認識はしていますが一言も謝りません。 呆れました。

June 25, 2021

Useless app, does not produce label gives error message for every option. Customer support is non-existent email them twice with no response. Don't waste your time of money with this app. Clearly the other four reviews are made by non user, because I ended up having to utilize the JP postal site