Eazy Product Options & Variant
Easy Product Customizer - Create your custom product options
Rating
4.9
feedback
122
chart
#1,472
All reviews
Rating Breakdown
Review RSS Feed
Nov. 5, 2024
I was thoroughly impressed with the outstanding customer service I received. The team was incredibly helpful, going above and beyond to answer my questions and ensure I had everything I needed. Not only were they attentive, but they also responded exceptionally quickly, making the entire experience smooth and efficient. I couldn't ask for better support—highly recommended!
Oct. 12, 2024
Oct. 8, 2024
We were on the lookout for a solution to add product options and initially started with a different app. Unfortunately, it lacked some key features we needed, which led us to search for an alternative. That's when we found this app, and we're so glad we did! Not only was this app more affordable, but it also provided all the features we were looking for, right out of the box. On top of that, the support and development team went above and beyond, creating a custom feature tailored specifically to our needs. The level of support we've received has been exceptional – quick responses and a real commitment to helping us succeed. If you're looking for a flexible, feature-rich app with a responsive support team that genuinely cares about your business, this is the one! Highly recommend it to anyone who needs product options with great customization possibilities.
Oct. 4, 2024
Lost Money and Customers After using this app, small issues started to arise, which I resolved easily. Then, a very critical issue occurred. When a customer selected an option for a product and went through checkout, if they returned to the main page, they were stuck in an endless refresh loop. Because of this issue, I had to shut down my business for 7 days. Once a customer experienced this error, it couldn’t be resolved unless they cleared all their browser cache and cookies. About two weeks later, the same issue happened again. There were no changes made to my website during this period. When I reported this problem, the representative, Gaurav Paudyal, falsely claimed that this error wasn’t caused by their app and was due to a conflict with another app, but they had fixed it. I insisted that this issue was clearly caused by the options app, and by then, I had already wasted hundreds of dollars in ad spend. I immediately paused my ads and reported this issue 4 times, but 3 days passed without a resolution because they said it wasn’t during their working hours. When I finally followed up for the last time, they just sent a message saying, “Issue resolved.” There’s no way I can ask customers who experienced this error to clear their browser’s cache and cookies. They were extremely irresponsible regarding this issue. I asked to speak with a supervisor or someone in charge, but I was told that all the people in charge were overseas and unavailable for a conversation. Then, 30 minutes later, they suddenly said, “It’s past midnight here, so we can’t speak.” They completely lack understanding or explanation of the serious risks they pose to their customers’ websites due to their app’s errors, including financial losses, loss of customers, and the inability to inform lost customers of the problem. Moreover, there’s the constant fear that the same issue could occur again at any time. There was no communication from at least a product manager or senior official acknowledging the issue, explaining how it was resolved, or assuring that it won’t happen again. They simply wanted to close the matter with a single message saying “Resolved” when I asked when the issue would be fixed. This is the most irresponsible and worst service I have ever experienced.
Sept. 25, 2024
Works like a dream, and when i encountered some issues, the dev was actually there, answered my ticket and fixed my problems in no time. 10/10. Thank you!
Sept. 13, 2024
Diese App hat nicht nur ein hervorragendes Preis- Leistungsverhältnis, sondern auch einen hervorragenden Kundendienst.
Sept. 9, 2024
Good work, I like this app very much. I have tried many product options apps, this one is the best. Highly recommend!!
Using app
About 2 months
Total reviews
1
Average rating
5.0
Sept. 4, 2024
I highly recommend Easy Product! Their customer support is excellent – they provided immediate assistance and were extremely responsive to my concerns. The product offers a high level of customization, which allowed me to tailor it perfectly to my needs. Plus, the pricing is very affordable. Overall, a great experience!
Aug. 24, 2024
Easy to navigate and made my site look amazing
Using app
About 2 hours
Total reviews
2
Average rating
5.0
Aug. 21, 2024
Fantastic customer service. I received immediate chat support and they stayed with me until I had a handle on how to proceed independently. I highly recommend this app for Live Preview personalization
Aug. 20, 2024
This is hands down the best customization app I’ve ever used! If you’re not a coding expert but want something clean, intuitive, and effective, this is the app for you. I tried several other customization apps on Shopify, but they were either too complicated, required technical skills, disrupted the customer experience, or made the Shopify page behave unpredictably. This app avoids all those pitfalls. I genuinely love using it—it’s not just easy, but actually fun to create with, and my customers enjoy it too. There's a simple reason this app is earning five-star reviews—it’s brilliant! It’s incredibly user-friendly for both shop owners and customers. I’m currently working with the Eazy Product Options team on a few specific requests, and I’m blown away by their helpfulness. The developers are talented and professional, and they’ve made the changes for me with a level of service that’s 10 out of 10.
Aug. 15, 2024
It is a very good and excellent tool with incredible functionalities for customizing an object, easy to implement with the website and very intuitive, I highly recommend it.
Aug. 13, 2024
Amazing response time on chat when I need help and always resolve issues asap and at all times of the night or day! Highly recommend!!