CHG Hockey Shop review for Easy Reports by DevCloud
Oct. 22, 2020
The app was very close to what we needed for reporting but the numbers were showing slightly off. We messaged support 6 times and waited over 10 days for a response. Our trial was ending and we wanted to see if we could get the reports sorted before we started paying (which we were happy to do for correct reports) - their response was "We have not had time to check, delete the app if you don't want to get charged".
Hello, Our sincerest apologies for any inconvenience this has caused. We regret to inform you that we're currently encountering delays in addressing support tickets that necessitate an in-depth analysis of report numbers. If you're considering reinstalling the app, we're prepared to offer you a complimentary account as a gesture of compensation. Additionally, we commit to resolving your report issues within the upcoming 5 days. Thank you for your understanding and patience during this time. Best regards
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