EasyCall ‑ Phone Number & Call
EasyCall - A Powerful Web Call Center For Shopify Stores.
Rating
3.6
feedback
78
chart
#12,025
Reviews Over Time
App Ranking
Time spent using app
-
Less than an hour
4%
-
Less than a day
12%
-
Less than a month
17%
-
Less than a year
63%
-
More than a year
5%
Reviews Summary
The reviews for this Shopify App are mixed, with both positive and negative aspects mentioned. On the positive side, many customers praised the app's customer support, describing it as great, helpful, and responsive. Users also found the app easy to use and set up, with a simple interface and good call quality. However, there were also negative reviews highlighting issues with the app. Some customers complained about the high cost of the app and additional charges for features like phone numbers. Others mentioned technical problems, such as calls not being forwarded properly or a dial tone that sounded like a fax machine. There were also complaints about the app's initial setup process being confusing and the customer support being slow or unhelpful in resolving issues. Overall, while the app has some positive features, there are also areas that need improvement.
Rating Breakdown
Review RSS Feed
All reviews
July 11, 2023
This APP charges much. thought I found this and I know there are many alternatives on the market, I still pay every months bills, with time pass, I don't aware for a long time, I don't get any call, when i contact them and ask them to resolve my problem, the service department keep saying it's a complex problem and they can only wait to get reply from other team, I have been waiting a week and still not get an answer, to forward calls is basic function this app promising and they told me it's a complex problems, and investigated for a week, I found I have a lot calls and angry customers. so it's my suggestion, get away from this APP
Store
Lizvie
Using app
8 months
May 22, 2023
I downloaded this app to forward calls but it has never worked and is prone to faults. As a result, it's cost my business sales and angered my customers. If you're looking for an app to forward calls - look elsewhere.
May 17, 2023
Great customer support! I am new to using the app so I am looking forward to seeing how everything works out.
May 4, 2023
I liked how simple this app was to use and the quality of calls were good. However, we had many problems that the agents couldn't work out how to fix. Our number had a dial tone that sounded like a fax machine. Customers would instantly hang up thinking it may be a scam number and it degraded the reputation of our business. I gave them a lot of time to try resolve this as I really enjoyed the interface and usability. Hopefully they can resolve these issues.
Aug. 24, 2023
I installed the Easy Call app with the intention of utilizing their SMS service. However, despite their team advising me to subscribe for the SMS service, I later discovered that the number provided does not support SMS. This misleading guidance has not only wasted my time but also my financial resources. I have been requesting a refund for the past month, but my pleas have fallen on deaf ears. The lack of response and support from the Easy Call team is highly unprofessional and unacceptable. Especially ASH from the support team who does not respect customers and keeps us online without a reply although he knows we are furious!!!! I feel deceived and strongly caution others to think twice before subscribing to their services. I hope that sharing my experience will prevent others from facing similar disappointment.
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