The Knowery review for Easy Wholesale Locks for B2B
Jan. 9, 2021
The lock does not work thoroughly because no matter whether you lock by product or collection or page, the product you are locking will still show in the search bar. So when I raised my concern about this, they offered to edit our site theme and by doing so, they messed up with our code so our customers could not visit our products for a significant amount of time because their editing was reckless and did not have a proper audit trail. It's a good thing we duplicated our theme before allowing them access but it was a tad late to realize what they did so we still lost a bit of exposure time to our customers. Our concern is valid because there's a reason why people want to lock products / pages but if it shows up as a result of typing in the search bar anyway, and consequently, can be added to favorites or any shopping cart shortcut even by a customer from a geolocation which is supposed to be locked out, then what's the point?!
Hi there, We really sorry our app did not fit your needs and truly apologize for this inconvenience! Our app is working properly with native Shopify search. Autocomplete search bar you're referring to contains custom suggestion widget, which is not standard Shopify functionality, so our app really did not filter that search results out of the box. In the most cases it's possible to hide locked products in that results as well, but as that's custom functionality it depends on the theme or 3rd party app that added that feature. As for the issue with inaccessible products after our changes, we take that very seriously and checked with our dev team and support team members who were involved. After the changes, our support team agent checked your website, and the products were accessible (except on the country that was locked according to our app locks settings). The inconvenience might be caused by the lock settings, as support team noticed that all the products were locked, not just selected collection as it was before. But we thought that configuration was changed by you, and that's how it supposed to be. So that might be app misconfiguration, but not the error in the theme code. Anyway we truly apologize for all the troubles caused, and we'll do our best to make our app support more themes and 3rd party apps out of the box. Best, EasyLockdown team
