EasyReviews ‑ Product Reviews
shopify product reviews
Rating
4.4
feedback
52
chart
#2,650
Reviews Over Time
App Ranking
Time spent using app
-
Less than an hour
2%
-
Less than a day
0%
-
Less than a month
29%
-
Less than a year
62%
-
More than a year
0%
Reviews Summary
The reviews for the EasyReviews Shopify App are predominantly positive, highlighting its effectiveness in showcasing various fashion collections, improving customer engagement, and boosting sales. Users appreciate the detailed feedback system, user-friendly interface, and the auto-solicit feature for reviews. The platform has been described as a game-changer for many businesses, providing invaluable insights into customer preferences and enhancing online presence. However, there are some negative reviews focusing on the lack of customer support responsiveness, with users expressing frustration over unanswered emails and technical issues.
Highlights
Rating Breakdown
Review RSS Feed
All reviews
Jan. 20, 2025
I've been trying to reach support for 20 days and still no response. Nothing in my spam either...please reply.
Nov. 27, 2024
I've sent 3 emails for customer support over a few weeks and not a single answer. I've deleted the app and downloaded another app with better support.
I'm truly sorry you've had difficulty reaching us. We responded to your emails within 1-2 days, so it's possible our replies may have ended up in your spam folder. Could you please check there and let us know? We're here and ready to assist you. Thanks for your feedback, and we hope to resolve this soon.
Nov. 11, 2024
customer support does not answer,, and throws up error code.
We’re really sorry to hear about the issues you've encountered with our customer support and the error you experienced. Upon investigation, we've found this to be an uncommon edge case. Rest assured, we are actively working on a fix to prevent such issues in the future. Please contact us directly at support@easytool.co with the error code or further details about the problem so we can resolve this promptly. We are committed to providing quality support and addressing all concerns. Thank you for your feedback—it is crucial in helping us improve. We hope to resolve your concerns swiftly and restore your confidence in our app.
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