EasyReviews ‑ Product Reviews
shopify product reviews
Rating
4.5
feedback
48
chart
#3,014
Reviews Over Time
App Ranking
Time spent using app
-
Less than an hour
2%
-
Less than a day
2%
-
Less than a month
29%
-
Less than a year
60%
-
More than a year
0%
Reviews Summary
The reviews for the EasyReviews Shopify App are a mix of positive and negative feedback. Some users have praised the app for its effectiveness in showcasing different fashion lines, such as retro-inspired, urban, and vintage collections. They appreciate the detailed feedback system and the user-friendly interface. The auto-solicit feature for reviews has been highlighted as a time-saver. However, there are also negative reviews mentioning issues with customer support, such as delayed responses or no response at all. Some users have reported encountering error messages while using the app, affecting their experience and leading them to switch to other apps with better support.
Highlights
Rating Breakdown
Review RSS Feed
All reviews
Nov. 27, 2024
I've sent 3 emails for customer support over a few weeks and not a single answer. I've deleted the app and downloaded another app with better support.
I'm truly sorry you've had difficulty reaching us. We responded to your emails within 1-2 days, so it's possible our replies may have ended up in your spam folder. Could you please check there and let us know? We're here and ready to assist you. Thanks for your feedback, and we hope to resolve this soon.
Nov. 11, 2024
customer support does not answer,, and throws up error code.
We’re really sorry to hear about the issues you've encountered with our customer support and the error you experienced. Upon investigation, we've found this to be an uncommon edge case. Rest assured, we are actively working on a fix to prevent such issues in the future. Please contact us directly at [email protected] with the error code or further details about the problem so we can resolve this promptly. We are committed to providing quality support and addressing all concerns. Thank you for your feedback—it is crucial in helping us improve. We hope to resolve your concerns swiftly and restore your confidence in our app.
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