Mapleseed Firewood review for EasyRoutes Local Delivery

Dec. 2, 2024

After testing many options this App is the one we choose and successfully use for our business. The app is very customizable and we created a workflow that works very well for our specific needs from both the customer experience as well as the scheduling and driver perspective. A coupe examples: -with Bulky items and limited room on the truck we can limit the allowed items per route to not over schedule the routes. - adding orders, custom stops, and re optimizing the routes is no problem allowing us to have the order cutoff point very close to the delivery date. - the notification system is granular enough so that we can communicate very precise what the customer can expect. The day of delivery gets communicates pretty much right after the order comes in and gets added to a route. The delivery time window for that day gets communicated a day before once the order cutoff happened and we wont add any more orders. - that means in most cases we can hit the 30min delivery time window reliably allowing customers to be home without wasting a full day. - the tracking site provides the safety that customers have the latest up to date information. Our current setup reduced our time spend on route planing significantly and more important reduced the amount of customer inquiries about deliveries to almost zero. On top the team is very responsive and open for feedback from the field to improve the app. Definitely the best app out there in our opinion, recommend you give it a try!