Rating

4.9

feedback

147

Reviews

chart

#2,010

Shopify

Reviews Over Time

App Ranking

Time spent using app

  • Less than an hour
    0%
  • Less than a day
    1%
  • Less than a month
    22%
  • Less than a year
    46%
  • More than a year
    31%

Reviews Summary

The reviews for this Shopify App are overwhelmingly positive, with customers praising the exceptional customer service provided by the support team. Many users highlighted the quick responses, knowledgeable assistance, and willingness of the team to go above and beyond to help resolve issues and customize the app to fit their specific needs. The app itself was commended for its functionality, ease of use, and effectiveness in improving search capabilities on Shopify stores. Customers also appreciated the prompt communication and clear instructions provided by the support team throughout the setup process. However, there were a few isolated instances where users experienced issues with database searching and product relevance.

Highlights

Exceptional customer service and support
Effective app functionality and ease of use
Prompt communication and clear instructions
Customization to fit specific needs
Isolated instances of database searching and product relevance issues

Rating Breakdown

  • 5
    96% (141 ratings)
  • 4
    2% (3 ratings)
  • 3
    1% (1 ratings)
  • 2
    1% (1 ratings)
  • 1
    1% (1 ratings)
Review RSS Feed Review RSS Feed

All reviews

5 / 5 Share

Dec. 20, 2024

It's been very easy to use and the speed in which customer service responds to requests is phenomenal. Our sales have drastically increased since we implemented this app.

Store

FLATED

Using app

--

Total reviews

2

Average rating

5.0

5 / 5 Share

Dec. 10, 2024

Greatest customer service ever! Respond back within hours and got me taken care of. Grest value and information.

Using app

6 days

Total reviews

1

Average rating

5.0

Developer Reply

Hi, Thank you so much for the great feedback! We are happy you are satisfied with our customer service. If you need additional help or have any questions - don't hesitate to contact our 24/7 support team. We are always nearby to assist as soon as possible. Warm regards, The NexusMedia team.

5 / 5 Share

Dec. 9, 2024

Once you get over the learning curve or fear of migration from eBay it's not so bad, support has been prompt and helpful along the way :) thank you!

Using app

16 days

Total reviews

1

Average rating

5.0

Developer Reply

Hi, Thanks for your feedback! We appreciate your time and kind words. Should you need further assistance or consultations - feel free to contact our 24/7 support team. We are always here to help! Best regards, The NexusMedia team.

5 / 5 Share

Nov. 27, 2024

Customer service with this app is top notch. Fast, knowledgeable and always willing to help with extensive directions. They have gone over and above for us and I would highly recommend. thank you for all your help!

Using app

2 months

Total reviews

1

Average rating

5.0

Developer Reply

Hi, Thanks for the bright feedback! It was a pleasure assisting you with the app setup. You can always rely on our fast and high-quality support. Don't hesitate to contact us if you need further help or have any questions. We are online 24/7. Best regards, The NexusMedia team.

5 / 5 Share

Nov. 27, 2024

Customer service is incredible. They answered all my questions and helped my problem solve how I should structure my data to get the results I needed. Highly recommend!

Using app

22 days

Total reviews

1

Average rating

5.0

Developer Reply

Hi there, Thanks for your review and recommendation! We highly appreciate it! Should you need any further assistance, feel free to contact our 24/7 support team. We are always near to help! Best regards, The NexusMedia team.

All reviews

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