CedCommerce eBay Integration
The reviews for the Shopify App are overwhelmingly positive, with users praising the exceptional customer service and quick problem resolution. Many users highlighted the dedication and patience of the support team, especially mentioning specific team members who went above and beyond to assist them. The app itself was described as user-friendly and effective in syncing inventory between Shopify and eBay. However, there were a few negative reviews mentioning issues with inventory synchronization and overselling. Overall, the app received high praise for its seamless integration and top-notch customer support.
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I am leaving this review because I genuinely want other sellers to be aware of my experience before committing to CedCommerce apps. I am currently using their Etsy and TikTok integrations and have also looked into their eBay/Shopify integration. Unfortunately, my overall experience has been extremely frustrating. The biggest concerns are billing transparency, integration issues, and customer support. I believe I have been overcharged for the Etsy and TikTok apps. When I tried to understand exactly what I was being charged for, I could not find the billing information clearly in my Shopify account. I contacted CedCommerce and requested copies of my invoices so I could properly verify the charges. It has now been 5 days since I requested the invoices, and I still haven't received them. I don't think a customer should have to chase a company for basic invoices related to charges on their account. The TikTok integration has also not been working the way I expected an integration should work. There have been issues with synchronization and the overall integration experience, creating additional work and frustration instead of making multichannel selling easier. I understand that technical issues can happen with any software. The bigger problem is how those issues are handled. In my experience, the combination of integration problems, billing concerns, and delays in providing basic documentation has been extremely disappointing. I am sharing this review not to attack anyone personally, but to give other sellers an honest account of my experience. If you are considering CedCommerce apps for Etsy, TikTok, eBay, or other marketplaces, I strongly recommend confirming exactly what plan you are being charged for, what features are included, and how billing and invoices are handled before committing. I am still waiting for the invoices I requested 5 days ago. Until the billing concerns and integration issues are properly addressed, I cannot recommend CedCommerce based on my experience. I hope CedCommerce takes this feedback seriously and improves its billing transparency, integrations, and customer support. Sellers should not have to spend days chasing invoices while also dealing with integration problems. Sharing this review so other sellers can make a more informed decision and hopefully avoid facing the same issues.
very helpful assisting me with problems I was experiencing
App is great so far and they do have an awesome support team!
very very helpful customer service!!
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