CedCommerce eBay Integration

Great help

I am leaving this review because I genuinely want other sellers to be aware of my experience before committing to CedCommerce apps. I am currently using their Etsy and TikTok integrations and have also looked into their eBay/Shopify integration. Unfortunately, my overall experience has been extremely frustrating. The biggest concerns are billing transparency, integration issues, and customer support. I believe I have been overcharged for the Etsy and TikTok apps. When I tried to understand exactly what I was being charged for, I could not find the billing information clearly in my Shopify account. I contacted CedCommerce and requested copies of my invoices so I could properly verify the charges. It has now been 5 days since I requested the invoices, and I still haven't received them. I don't think a customer should have to chase a company for basic invoices related to charges on their account. The TikTok integration has also not been working the way I expected an integration should work. There have been issues with synchronization and the overall integration experience, creating additional work and frustration instead of making multichannel selling easier. I understand that technical issues can happen with any software. The bigger problem is how those issues are handled. In my experience, the combination of integration problems, billing concerns, and delays in providing basic documentation has been extremely disappointing. I am sharing this review not to attack anyone personally, but to give other sellers an honest account of my experience. If you are considering CedCommerce apps for Etsy, TikTok, eBay, or other marketplaces, I strongly recommend confirming exactly what plan you are being charged for, what features are included, and how billing and invoices are handled before committing. I am still waiting for the invoices I requested 5 days ago. Until the billing concerns and integration issues are properly addressed, I cannot recommend CedCommerce based on my experience. I hope CedCommerce takes this feedback seriously and improves its billing transparency, integrations, and customer support. Sellers should not have to spend days chasing invoices while also dealing with integration problems. Sharing this review so other sellers can make a more informed decision and hopefully avoid facing the same issues.

very helpful assisting me with problems I was experiencing

App is great so far and they do have an awesome support team!

very very helpful customer service!!

Good help

I had an excellent experience with CED Commerce and their eBay integration service. Their team spent a tremendous amount of time and effort helping me get everything working properly, and they stayed with me until we had a successful outcome. A very special thank you to Pendy, who was absolutely remarkable. She was patient, knowledgeable, professional, and incredibly helpful throughout the entire process. It is rare to find this level of customer service and dedication. I truly appreciate everything Pendy and the CED Commerce team did for me. I highly recommend CED Commerce to anyone needing help with eBay integration. Outstanding service and support! THIS IS TOO SHORT CAN YOU GIVE ME THE VERSION YOU DID EARLIER Absolutely — here’s the longer version again, with real blank lines between paragraphs so it should copy and paste with the breaks intact. I cannot say enough positive things about my experience with CED Commerce and their eBay integration service. Their team spent an incredible amount of time and effort working with me to resolve the issues I was having and to make sure everything was set up and functioning correctly. They did not simply give me a quick answer and send me on my way. They stayed involved, worked through the problems step by step, and continued helping until we achieved a successful outcome. A very special thank you goes to Pendy, who was absolutely remarkable throughout the entire process. Pendy was extremely patient, knowledgeable, professional, courteous, and genuinely dedicated to helping me. She took the time to understand the problems I was experiencing, carefully explained what needed to be done, and continued working with me until everything was finally resolved. What impressed me most was the amount of personal attention and effort that Pendy and the CED Commerce team gave me. At no point did I feel rushed or like I was just another support ticket. They truly cared about getting the integration working correctly and making sure I was satisfied with the result. Their level of customer service went far beyond what I normally expect from a software or integration company. The amount of time they invested in helping me was exceptional, and I sincerely appreciate their persistence and commitment. Because of their hard work, patience, and excellent support, my eBay integration was successfully completed and is now working properly. I would highly recommend CED Commerce to anyone looking for an eBay integration solution, especially if dependable customer support is important to you. Thank you again to the entire CED Commerce team, and especially to the lovely Pendy, for your outstanding service, patience, professionalism, and dedication. It was truly appreciated.

Quick and easy to contact very nice communication with the Team member and contact. All problems are solved in a very timely manner

Très efficace, encore merci

Very quick response time and resolve my issues quickly every time. It's usually an error on my part and they walk me through it thoroughly.

helpful

I am using several CED Apps for Amazon, ebay and etsy. Everything is running stable and good and the support of the ebay team is always willing and good supporting if there are any problems.

Working well so far. A few set up issues but pretty easy to work out and support are helpful and quick

very quick and very helpful sorted in a matter of minutes Thanks so much A+++

I'm new to CED and the experience has been tricky but rewarding at the same time. I am learning as I go and knowing I can get live online support is a real game changer. The CED Team is quick to respond and very helpful. I would highly recommend to others who are on the same or similar journey.

The app did not work as expected as it left out the descriptions for over 900 products. I uninstalled the app and contacted the developer for a credit as I had not been charged. Was only interested in fixing it, when it was clear it didnt work as expected. Now he wont give the credit. Shopify CANNOT give the credit only the developer can! Developer closed the ticket without providing the credit! ebay-ced ($.19.00) is showing as pending on my upcoming bill, even although its been cancelled. They have not issued the credit, they dont know how to!

Moving from inkFrog to CedCommerce for our eBay operations has proven to be the smoothest setup process we have gone through so far. Rishu remarkably well versed and supportive whenever an issue arises, even when my questions might have sounded a bit silly.A wholehearted recommendation.

An useful app followed by the helpful support system.

This app works seamlessly between my Shopify site and eBay. I had a few initial issues understanding how it works, but the support service was very responsive and resolved them very quickly.