Rating
3.9
feedback
10
chart
#11,956
Reviews Over Time
App Ranking
Time spent using app
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Less than an hour
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Less than a day
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Less than a month
10%
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Less than a year
40%
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More than a year
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Reviews Summary
The reviews for the Shopify App are generally positive, with users praising its ability to automate the integration of Shopify orders into ERP systems. Users appreciate the time-saving aspect of the app, as it eliminates the need for manual entry of web orders into their ERP. The implementation team is also commended for their helpfulness in getting the integration set up. However, there are some negative aspects mentioned in the reviews. Some users have experienced issues with registration and receiving login information, as well as slow support response times. Additionally, setting up the app can be complicated, requiring understanding of APIs and SQL. Despite these drawbacks, the robust integrations and capabilities of the app make it a valuable tool for ecommerce merchants.
Highlights
Rating Breakdown
Review RSS Feed
All reviews
April 29, 2021
This app is to connect Shopify through Ebridge with ERP/Accounting systems. It works as expected and enables us to nearly eliminate the manual entry of web orders into our ERP. The implementation team was very helpful in getting things integrated how we wanted them.
Love this feedback. So happy you are finding our integration for Shopify helpful! Wishing you all the success.... Team eBridge.
March 3, 2021
I've registered and the info to login was sent to my email "theorically" due I did NOT receive anything, even in spam folder, etc.... NOTHING. Ok.. I've sent a message to support and NO REPLY. So... a totally waste of time.
We'd love to help you and your team at The Lord of The Magic! Hmm, we emailed you right away, and then tried twice again today but didn't hear back. We'll try again right now - sorry our messages didn't make it to you. :) Thanks - looking forward to working with you! Team eBridge.
Jan. 27, 2020
a very robust integrations app. not easy to setup, but very capable. if your integration requires customization some understanding of APIs and SQL can be a plus, but the consultants do a good job of setting it up for you. ebridge support can sometimes be a little slower to resolve a ticket than i'd prefer. overall, the capabilities of the product make up for the less than perfect support and sometimes complicated setup.
Really love getting feedback from real merchants using our app. Thanks for taking the time! Glad it is robust and useful. We hear your concern on support. I'll get your message to the team. We look forward to impressing you next time you have a support ticket!! :) Thanks. Enjoy the day.
Jan. 21, 2020
We used Ebridge to automate the integration of our fulfiled Shopify orders into Great Plains. Ebridge completed the integration in less time than we expected and even did some customization for us. We have over 4000 fulfilled orders each month, and this integration will save us countless man-hours and improve our ability to analyze sales and cost of sales by sku. Thank you Ebridge for your excellent service!
Love this news. Thanks for sharing your experience. We're going to celebrate by having a team high-five over here at eBridge HQ!! :) Happy selling, Mondo!
April 22, 2019
We use eBridge to manage order import between our Shopify Plus and SAP b1 9.1 ERP. The initial integration took approximately 3 months to complete 'iteration 1,' which has since required many customizations to meet our business needs. We don't see this as necessarily an eBridge issue, but more an SAP issue as SAP b1 9.1 is not designed with modern integration needs in mind. Our account representatives have been hit or miss - we've had some that didn't respond for months until we emailed higher-ups in the organization, however some are always happy to discuss new business with you (when we have billable customization requests). We've had a number of customization requests that took months before eBridge could get to it, due to the Dev team's backlog per eBridge - some taking over half a year to get to which was very disappointing. Seems to be getting better in the last six months to a year though. They also just began this year to have some training and webinars on their cloud integration platform, allowing us to make some customizations ourselves, which has been a plus - in the past, we had asked for training and the response was 'we don't really offer that.' Again, things are improving. Their development / tech staff are friendly and knowledgeable when we collaborate on customizations and are responsive to our needs.
We really appreciate your review, Zyris! Thanks for taking the time. Glad your SAP < > Shopify integration is up and running. We'll get your helpful and honest feedback to our team (always trying to improve). Glad you like the customer webinars :) More to come! Have a great day. ~ Team eBridge
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