EcomSend TikTok Shop Connector
Auto-sync products and orders for TikTok Shop, EcomSend
Rating
4.7
feedback
43
chart
#1,637
All reviews
Review RSS Feed
Nov. 10, 2025
Nov. 3, 2025
nonostante alcuni problemi con titkok stesso, la assistenza del plugin è completamente a disposizione sempre e super gentile, app consigliata al 100% per un automazione veloce e pronta all'uso
Store
Kaluka Shabby chic
Using app
2 days
Oct. 29, 2025
So unnötig umständlich die TikTok eigene Lösung ist, wo effizient und lösungsorientiert ist diese kleine, kompakte und superpraktische Lösung. Top schneller und freundlicher Support. Viele Grüße :)
Oct. 27, 2025
First and foremost this is a terrible APP. Once you sync products into the APP you don't have the ability to unsync items, you have to wait literally a full day to get them internally to do this. Secondarily, their real customer support team (Not their Live Chat nonsense) is never available during actual business hours. Third, their APP allows you to create a category and within that category you can create rules of which items to sync however if you have multiple brands and you want to use the same TikTok category - that APP forces you to use that TikTok category once per category template so you're basically screwed. Fourth, when they force you to use 1 category template and 1 brands all of the items sync through with the incorrect Tiktok categories and then you have to manually go into tiktok and fix all of the categories and then they say Tiktok will automate this when they dont as you still have to manually go in and update each items tiktok category one by one. Fifth, when creating a category template this APP forces you to select a weight and dimensions for all items within that category as opposed to giving you the option to select to automatically map out the Shipping Weights and Dimensions which resulted in incorrect weights in Tiktok which I confirmed to be a mess in my TikTok account. You would think they would care to address this because that's all this APP should be designed to do, but they actually do not care AT ALL. No one on Live Chat is knowledgeable and they keep giving you the run-around to wait. No one to schedule a live call or video call with. It's just so frustrating that no one cares to address these issues. I downloaded almost every APP out there and this is the only one I can find that allows you to import by rules however it doesn't mean anything at all if they don't fix any of the issues I had re-explained and that they're forcing me to wait for days on end. Their support will probably respond oh we're so sorry etc but that's all to cover up the fact that they still havent arranged a call with me or provided any such support to date and wasted countless hours trying to get their team to fix or addressed since I cant get through an actual non-live chat representative to fix. I am beyond the point of frustration
Hi Joseph, This is Lawely, the Product Manager of Ecomsend Feed. First of all, I want to sincerely apologize for the frustration you experienced with our app. You were absolutely right to be upset, and your feedback helped us a lot. I reviewed your case in detail and worked with our development team to address every single issue you mentioned. Here’s what we’ve fixed based on your case: Instant Unsync (released Oct 28): If you have synced products that failed TikTok review, our support team can now reset them immediately without waiting for developer assistance. TikTok Category Logic (released Oct 28): You can now use the same TikTok category across multiple brand templates. Large Product Sync Stability (released Nov 1): We rebuilt the sync system using Shopify’s API so large catalogs work smoothly now. Weight & Dimension Mapping: TikTok and Shopify don’t provide package size data yet, but we’ve reported this issue to both teams and are waiting for updates. (Shopify community thread:https://community.shopify.com/t/how-to-get-shopifys-shipping-package-information-by-api/398468) Support Response: We’ve improved routing so real engineers reply faster. Furthermore, we will provide more comprehensive training to our specialists to enable them to better understand user needs. All of these updates were released between October 28 and November 1, specifically to resolve the pain points you raised. Your feedback directly helped us make the app better for every merchant who uses it — thank you again for taking the time to share it. 🙏 Best, Lawely Product Manager | Ecomsend Feed
Oct. 8, 2025
Sept. 30, 2025
Sept. 25, 2025
Great free app and saves a lot of the time, will provide a lot of updates in the coming future. But so far so great.
Sept. 21, 2025
Sept. 7, 2025
App isn’t practical for our store. Cant even connect store.
Hi there, Thank you for letting us know about the issue you experienced. We’re very sorry for the frustration this caused and truly appreciate your patience. We’ve recently updated our store connection process to make it faster and more stable. Please try connecting again — in most cases, stores can now connect successfully. A specialist from our team has also been assigned to follow up and guide you if you need any assistance. Rest assured, we’re committed to resolving this and ensuring you have a smooth experience moving forward. Thank you again for your feedback — it really helps us improve. Ecomsend Feed Team
Sept. 6, 2025
It was great working with Halsey. She was patient, attentive, and took the time to help until the issue was fully resolved. I truly appreciate her support and dedication.
Halsey got your message—thank you! ：） We’re so glad she could support you, and your kind words made her super happy too~~~🌹
Sept. 4, 2025
Sept. 1, 2025
They are very responsive and very helpful. I am shocked at how much usability this has and when I reach out there’s always a solution. This is so much better than the main TikTok app. Save so much time.
So happy to hear that! 🌹 We’re thrilled the app is saving you time and making things easier than TikTok itself! And hey, you know we’re on standby 24/7, ready to jump in whenever you need us! 😄💛
Sept. 1, 2025
this is a great app!! super easy instructions to follow, worked through all the issues and got my products synced to tiktok, chat person Marj was very helpful!!!