EcomSend TikTok Shop Connector
Scale TikTok Shop sales with auto-sync of products and orders.
Rating
4.8
feedback
54
chart
#1,716
All reviews
Review RSS Feed
Jan. 13, 2026
Nice app for streamlining your marketing stack. EcomSend gets the right data at the right time which made our campaigns perform better.
Dec. 10, 2025
I had a great experience with the support team. Mig was very friendly and quick to respond, and the communication felt warm and welcoming. They immediately offered help with my request and confirmed my store details in a smooth and professional way. Overall, I really appreciate the helpful and pleasant support. Thank you!
Nov. 3, 2025
nonostante alcuni problemi con titkok stesso, la assistenza del plugin è completamente a disposizione sempre e super gentile, app consigliata al 100% per un automazione veloce e pronta all'uso
Store
Kaluka Shabby chic
Using app
2 days
Oct. 29, 2025
So unnötig umständlich die TikTok eigene Lösung ist, wo effizient und lösungsorientiert ist diese kleine, kompakte und superpraktische Lösung. Top schneller und freundlicher Support. Viele Grüße :)
Oct. 27, 2025
First and foremost this is a terrible APP. Once you sync products into the APP you don't have the ability to unsync items, you have to wait literally a full day to get them internally to do this. Secondarily, their real customer support team (Not their Live Chat nonsense) is never available during actual business hours. Third, their APP allows you to create a category and within that category you can create rules of which items to sync however if you have multiple brands and you want to use the same TikTok category - that APP forces you to use that TikTok category once per category template so you're basically screwed. Fourth, when they force you to use 1 category template and 1 brands all of the items sync through with the incorrect Tiktok categories and then you have to manually go into tiktok and fix all of the categories and then they say Tiktok will automate this when they dont as you still have to manually go in and update each items tiktok category one by one. Fifth, when creating a category template this APP forces you to select a weight and dimensions for all items within that category as opposed to giving you the option to select to automatically map out the Shipping Weights and Dimensions which resulted in incorrect weights in Tiktok which I confirmed to be a mess in my TikTok account. You would think they would care to address this because that's all this APP should be designed to do, but they actually do not care AT ALL. No one on Live Chat is knowledgeable and they keep giving you the run-around to wait. No one to schedule a live call or video call with. It's just so frustrating that no one cares to address these issues. I downloaded almost every APP out there and this is the only one I can find that allows you to import by rules however it doesn't mean anything at all if they don't fix any of the issues I had re-explained and that they're forcing me to wait for days on end. Their support will probably respond oh we're so sorry etc but that's all to cover up the fact that they still havent arranged a call with me or provided any such support to date and wasted countless hours trying to get their team to fix or addressed since I cant get through an actual non-live chat representative to fix. I am beyond the point of frustration
Hi Joseph, This is Lawely, the Product Manager of Ecomsend Feed. First of all, I want to sincerely apologize for the frustration you experienced with our app. You were absolutely right to be upset, and your feedback helped us a lot. I reviewed your case in detail and worked with our development team to address every single issue you mentioned. Here’s what we’ve fixed based on your case: Instant Unsync (released Oct 28): If you have synced products that failed TikTok review, our support team can now reset them immediately without waiting for developer assistance. TikTok Category Logic (released Oct 28): You can now use the same TikTok category across multiple brand templates. Large Product Sync Stability (released Nov 1): We rebuilt the sync system using Shopify’s API so large catalogs work smoothly now. Weight & Dimension Mapping: TikTok and Shopify don’t provide package size data yet, but we’ve reported this issue to both teams and are waiting for updates. (Shopify community thread:https://community.shopify.com/t/how-to-get-shopifys-shipping-package-information-by-api/398468) Support Response: We’ve improved routing so real engineers reply faster. Furthermore, we will provide more comprehensive training to our specialists to enable them to better understand user needs. All of these updates were released between October 28 and November 1, specifically to resolve the pain points you raised. Your feedback directly helped us make the app better for every merchant who uses it — thank you again for taking the time to share it. 🙏 Best, Lawely Product Manager | Ecomsend Feed
Oct. 8, 2025
Oct. 7, 2025
Sept. 30, 2025