Aurorashoeco review for Cleverific: Order Editing

Dec. 7, 2017

This is app is critical to our business. I use it several times per week. We are constantly receiving emails from customers that they need to change a size, or color, or style, or combine shipping, etc. etc. Without this app, I would have to cancel their order and rely on the customer to place a new order. A percentage of these situations would always result in a lost sale, but not anymore. We also offer an option for a customer to send us their measurements & then we will determine their correct size. In this instance the customer checks out with a generic SKU (Style/Color/MeasureForSize). This app allows me to enter the size that we determine for the customer and select the correct SKU in order to keep our inventory in balance. The app also helps me keep track of returns/exchanges. I'm surprised that Shopify doesn't have this built into their product for everyone to use. It seems like a no-brainer home run. I wish that it worked with my Shopify POS + I wish their was an option to send the customer a bill to capture additional funds when an 'edit order' results in an additional charge. (ex: a customer decides to change their order for a less expensive style to a more expensive style). As far as I know the app only allows you to issue refunds, and not request additional funds. *Update after more than 2 years of using this plugin, I still rely on it multiple times per week. -Edit Order now offers the functionality to request additional funds from a customer. This is an terrific enhancement. Thank you! -I would still like to see the Edit Order functionality built into the POS software.