Rating
4.0
feedback
26
chart
#3,491
Reviews Over Time
App Ranking
Time spent using app
-
Less than an hour
19%
-
Less than a day
15%
-
Less than a month
23%
-
Less than a year
35%
-
More than a year
4%
Reviews Summary
The reviews for this Shopify app are mixed, with some users praising its ability to backdate orders efficiently and easily. Users appreciate the support provided by the app's team, with quick responses and helpful assistance. However, there are concerns raised about the pricing structure, with some users feeling that certain features are only available in the more expensive plans. Additionally, there are issues reported with editing billing addresses and discrepancies in financial reporting due to the app not counting backdated dates for transactions. Despite these drawbacks, many users find the app useful for maintaining accurate order records and streamlining the backdating process.
Highlights
Rating Breakdown
Review RSS Feed
All reviews
April 8, 2025
I wouldn’t recommend this app if you’re using it to backdate orders. Great support but it is not doing what I need. When I backdate an order it makes a second order with the desired date and if the customer paid already then I have to go to Shopify admin and reach out to tech support for assistance to properly delete the order i no longer need. I found a loop hole by inputting an order on Shopify, marking it unpaid, going back to editify to backdate the order and being able to delete it through the app. Only to find out it doesn’t save my back date or delete the original order. I’ve been going back and forth with tech support, they are very helpful but the app its self is not
March 11, 2025
This app does exactly what I need it to do! We use a separate POS in our store on are too busy on the weekends to scan items in Shopify so on Mondays I manually add all the orders from the weekends and back date them. Editify does it perfectly! And the support is excellent! I had a question and Alberto scheduled a video call with me immediately to walk me through what I needed to do.
March 7, 2025
This app is my secret weapon. We sell a few products that include a lot of sub-components and bundles. Edity allows us to have a consistent customer experience while juggling orders on the backend.
Feb. 12, 2025
Oct. 18, 2024
UPDATE: The app creator indicated that the pricing & features bug described below is fixed (I didn't test it though). They also indicated they are working on a solution to allow editing of orders created by another app. The pricing and features of this app are not listed correctly. The app does not allow you to edit orders at the "starter" tier, only at the "pro" tier. Secondly, for anyone wondering - the app does not allow you to edit orders created by a different app (maybe this is a shopify limitation and not specific to this app, I'm not sure).
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