Editify Order Editing & Upsell
Editify
Rating
4.0
feedback
25
chart
#3,327
Reviews Over Time
App Ranking
Time spent using app
-
Less than an hour
20%
-
Less than a day
20%
-
Less than a month
28%
-
Less than a year
28%
-
More than a year
4%
Reviews Summary
The reviews for this Shopify App are mixed, with both positive and negative feedback from users. Positive aspects include the app's ability to reduce customer service time by allowing customers to edit their own orders post-sale, great customer service with quick solutions, and ease of backdating orders. On the other hand, negative aspects mentioned by users include issues with billing address editing, duplication of orders leading to additional charges, and limitations in the functionality of the starter plan. Some users also highlighted challenges with financial reporting due to the app not reflecting backdated dates accurately.
Highlights
Review RSS Feed
All reviews
Nov. 12, 2025
Easy to onboard, easy to use. Has reduced the amount of time I have had to spend each day responding to customers who commonly put in the wrong shipping address (usually from putting in billing address).
Nov. 11, 2025
I attempted to amend a customers Billing address at the customers request. This then duplicated the customers order and charged them again! I requested help from support but did not receive a response. Pretty useless app and makes a complete mess of your orders. The interface is hard to navigate too
Hi there — we’re really sorry to hear about this experience. That definitely shouldn’t have happened, and we’d like to make it right. The duplicate charge you mentioned sounds like an unusual sync issue rather than expected app behavior, and our team can help correct it quickly once we have the order details. Please reach out to us directly at [email protected] so we can investigate your specific case. We take this kind of feedback seriously and want to ensure everything is resolved properly.
Aug. 6, 2025
great customer service, i had an important question and they took a call and found a solution for me before end of day.
Aug. 5, 2025
This app has cut down on a significant amount of unnecessary customer service time by allowing our customers to edit their own orders post-sale. We have had multiple occasions where the customer has decided they wanted to increase their purchase and add products and were able to do so because of Editify.
April 8, 2025
I wouldn’t recommend this app if you’re using it to backdate orders. Great support but it is not doing what I need. When I backdate an order it makes a second order with the desired date and if the customer paid already then I have to go to Shopify admin and reach out to tech support for assistance to properly delete the order i no longer need. I found a loop hole by inputting an order on Shopify, marking it unpaid, going back to editify to backdate the order and being able to delete it through the app. Only to find out it doesn’t save my back date or delete the original order. I’ve been going back and forth with tech support, they are very helpful but the app its self is not
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