Editify Order Editing & Upsell
Order editing for staff & customers — save time, boost...
Rating
4.1
feedback
27
chart
#5,478
Reviews Over Time
App Ranking
Time spent using app
-
Less than an hour
22%
-
Less than a day
22%
-
Less than a month
26%
-
Less than a year
26%
-
More than a year
4%
Reviews Summary
Editify is a Shopify app that has received mixed reviews from users. Positive aspects highlighted by users include the ease of onboarding and use, reduction in customer service time by allowing customers to edit their own orders, great customer service, user-friendly interface, and the ability to backdate orders. On the other hand, negative aspects mentioned by users include issues with duplicating orders, difficulty in navigating the interface, limitations in the starter plan for backdating orders, and challenges in editing billing addresses without upgrading to a more expensive plan. Some users also mentioned discrepancies in financial reporting due to the app not counting backtracked dates.
Highlights
Review RSS Feed
All reviews
Nov. 12, 2025
Easy to onboard, easy to use. Has reduced the amount of time I have had to spend each day responding to customers who commonly put in the wrong shipping address (usually from putting in billing address).
Nov. 11, 2025
I attempted to amend a customers Billing address at the customers request. This then duplicated the customers order and charged them again! I requested help from support but did not receive a response. Pretty useless app and makes a complete mess of your orders. The interface is hard to navigate too
Hi there — we’re really sorry to hear about this experience. That definitely shouldn’t have happened, and we’d like to make it right. The duplicate charge you mentioned sounds like an unusual sync issue rather than expected app behavior, and our team can help correct it quickly once we have the order details. Please reach out to us directly at [email protected] so we can investigate your specific case. We take this kind of feedback seriously and want to ensure everything is resolved properly.
Aug. 6, 2025
great customer service, i had an important question and they took a call and found a solution for me before end of day.
Aug. 5, 2025
This app has cut down on a significant amount of unnecessary customer service time by allowing our customers to edit their own orders post-sale. We have had multiple occasions where the customer has decided they wanted to increase their purchase and add products and were able to do so because of Editify.
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