Rating
4.1
feedback
22
chart
#2,150
Reviews Over Time
App Ranking
Time spent using app
-
Less than an hour
9%
-
Less than a day
9%
-
Less than a month
23%
-
Less than a year
59%
-
More than a year
0%
Reviews Summary
The reviews for this Shopify App are mixed, with both positive and negative feedback from users. On the positive side, many users appreciate the app's ability to backdate orders, which helps in keeping customer order records accurate and reconciling orders with bank statements. Users also praise the app for being easy to use and for providing quick and professional support. However, there are some negative aspects highlighted in the reviews. Some users mention that certain features, like editing orders and backdating, are only available in the more expensive plan, leading to frustration for those on the starter plan. Additionally, there are concerns about the app not reflecting backdated dates on invoices, impacting financial reporting accuracy.
Highlights
Rating Breakdown
Review RSS Feed
All reviews
Oct. 18, 2024
UPDATE: The app creator indicated that the pricing & features bug described below is fixed (I didn't test it though). They also indicated they are working on a solution to allow editing of orders created by another app. The pricing and features of this app are not listed correctly. The app does not allow you to edit orders at the "starter" tier, only at the "pro" tier. Secondly, for anyone wondering - the app does not allow you to edit orders created by a different app (maybe this is a shopify limitation and not specific to this app, I'm not sure).
July 2, 2024
5 stars for support. I had very good experience. Professional, quick, polite, flexible. I got answers to all questions what I had in few minutes. About App. I was looking for possibility to add backdate orders and this app met my requirements. Easy to use, I solved my problem very quickly. Thank you very much!
March 28, 2024
I am unable to backdate my orders and I am unable to edit my billing address! I saw that a purchase of the more expensive plan is required to actually see any backdate orders.
Feb. 29, 2024
Starter plan does not allow to backdate orders without the billing address and you are unable to edit the billing address without the more expensive plan. So unless I pay for the more expensive plan without the free trial, I'm unable to even see if the app works. Very sneaky.
Hi, We apologize for the free trial oversight, and thanks for bringing this to our attention. I think what happened is you got a free trial on the basic plan and then the pro plan counted that as your free trial. We understand the importance of experiencing the full capabilities of our service. To rectify this, we’ve granted you complimentary upgraded access, allowing you to explore and utilize the backdating feature and add a billing address without any cost. Thank you for your patience and understanding.
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