Editify Order Editing & Upsell
Editify
Rating
4.0
feedback
26
chart
#4,205
Reviews Over Time
App Ranking
Time spent using app
-
Less than an hour
19%
-
Less than a day
19%
-
Less than a month
27%
-
Less than a year
27%
-
More than a year
4%
Reviews Summary
The reviews for this Shopify app, Editify, are mixed. Positive aspects include the app's ability to allow customers to edit their own orders post-sale, backdate orders efficiently, and provide excellent customer support. Users appreciate the simplicity and effectiveness of the app in managing orders and ensuring accurate records. However, some negative aspects mentioned in the reviews include issues with backdating orders without the more expensive plan, limitations in editing billing addresses, and discrepancies in financial reporting due to the app not counting backtracked dates for transactions. Despite these drawbacks, the app seems to meet the needs of many users and offers valuable features for order management and editing.
Highlights
Review RSS Feed
All reviews
Nov. 12, 2025
Easy to onboard, easy to use. Has reduced the amount of time I have had to spend each day responding to customers who commonly put in the wrong shipping address (usually from putting in billing address).
Nov. 11, 2025
I attempted to amend a customers Billing address at the customers request. This then duplicated the customers order and charged them again! I requested help from support but did not receive a response. Pretty useless app and makes a complete mess of your orders. The interface is hard to navigate too
Hi there — we’re really sorry to hear about this experience. That definitely shouldn’t have happened, and we’d like to make it right. The duplicate charge you mentioned sounds like an unusual sync issue rather than expected app behavior, and our team can help correct it quickly once we have the order details. Please reach out to us directly at [email protected] so we can investigate your specific case. We take this kind of feedback seriously and want to ensure everything is resolved properly.
Aug. 6, 2025
great customer service, i had an important question and they took a call and found a solution for me before end of day.
Aug. 5, 2025
This app has cut down on a significant amount of unnecessary customer service time by allowing our customers to edit their own orders post-sale. We have had multiple occasions where the customer has decided they wanted to increase their purchase and add products and were able to do so because of Editify.
April 8, 2025
I wouldn’t recommend this app if you’re using it to backdate orders. Great support but it is not doing what I need. When I backdate an order it makes a second order with the desired date and if the customer paid already then I have to go to Shopify admin and reach out to tech support for assistance to properly delete the order i no longer need. I found a loop hole by inputting an order on Shopify, marking it unpaid, going back to editify to backdate the order and being able to delete it through the app. Only to find out it doesn’t save my back date or delete the original order. I’ve been going back and forth with tech support, they are very helpful but the app its self is not
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