Rating

4.1

feedback

23

Reviews

chart

#3,129

Shopify

Reviews Over Time

App Ranking

Time spent using app

  • Less than an hour
    9%
  • Less than a day
    9%
  • Less than a month
    17%
  • Less than a year
    61%
  • More than a year
    0%

Reviews Summary

The reviews for this Shopify App are mixed, with both positive and negative feedback. Positive aspects include excellent customer support, ease of use for backdating orders, and helpful features for maintaining accurate order records. Users appreciate the app's functionality in editing order dates and its simplicity. However, negative feedback revolves around pricing discrepancies, limitations in editing orders without upgrading to a more expensive plan, and issues with backdated orders not reflecting on invoices accurately. Some users found the app useful for backdating orders but not suitable for financial reporting due to date discrepancies.

Highlights

Excellent customer support and quick responses
Ease of use for backdating orders
Pricing discrepancies and limitations in editing orders
Issues with backdated orders not reflecting on invoices accurately
Useful for maintaining accurate order records but not suitable for financial reporting

Rating Breakdown

  • 5
    61% (14 ratings)
  • 4
    22% (5 ratings)
  • 3
    4% (1 ratings)
  • 2
    4% (1 ratings)
  • 1
    9% (2 ratings)
Review RSS Feed Review RSS Feed

All reviews

5 / 5 Share

Feb. 12, 2025

Using app

--

Total reviews

2

Average rating

5.0

4 / 5 Share

Oct. 18, 2024

UPDATE: The app creator indicated that the pricing & features bug described below is fixed (I didn't test it though). They also indicated they are working on a solution to allow editing of orders created by another app. The pricing and features of this app are not listed correctly. The app does not allow you to edit orders at the "starter" tier, only at the "pro" tier. Secondly, for anyone wondering - the app does not allow you to edit orders created by a different app (maybe this is a shopify limitation and not specific to this app, I'm not sure).

Using app

9 minutes

Total reviews

2

Average rating

3.5

5 / 5 Share

July 2, 2024

5 stars for support. I had very good experience. Professional, quick, polite, flexible. I got answers to all questions what I had in few minutes. About App. I was looking for possibility to add backdate orders and this app met my requirements. Easy to use, I solved my problem very quickly. Thank you very much!

Using app

4 months

Total reviews

1

Average rating

5.0

1 / 5 Share

March 28, 2024

I am unable to backdate my orders and I am unable to edit my billing address! I saw that a purchase of the more expensive plan is required to actually see any backdate orders.

Using app

3 months

Total reviews

1

Average rating

1.0

1 / 5 Share

Feb. 29, 2024

Starter plan does not allow to backdate orders without the billing address and you are unable to edit the billing address without the more expensive plan. So unless I pay for the more expensive plan without the free trial, I'm unable to even see if the app works. Very sneaky.

Using app

About 1 hour

Total reviews

1

Average rating

1.0

Developer Reply

Hi, We apologize for the free trial oversight, and thanks for bringing this to our attention. I think what happened is you got a free trial on the basic plan and then the pro plan counted that as your free trial. We understand the importance of experiencing the full capabilities of our service. To rectify this, we’ve granted you complimentary upgraded access, allowing you to explore and utilize the backdating feature and add a billing address without any cost. Thank you for your patience and understanding.

All reviews

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