Editify Order Editing & Upsell
Editify is a Shopify App that has received mixed reviews from ecommerce merchants. Positive aspects highlighted by users include the app's ability to reduce customer service time by allowing customers to edit their own orders post-sale, great customer service with quick solutions, user-friendly interface, and efficient backdating feature. Users appreciate the app for making backdating orders easy and helping with financial reporting. However, negative aspects mentioned include issues with billing address editing, duplicate orders and charges, difficulty in navigating the interface, and limitations in the starter plan for backdating orders without the billing address. Some users also mentioned discrepancies in financial reporting due to the app using the created date instead of the backtracked date.
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Easy to onboard, easy to use. Has reduced the amount of time I have had to spend each day responding to customers who commonly put in the wrong shipping address (usually from putting in billing address).
I attempted to amend a customers Billing address at the customers request. This then duplicated the customers order and charged them again! I requested help from support but did not receive a response. Pretty useless app and makes a complete mess of your orders. The interface is hard to navigate too
Hi there — we’re really sorry to hear about this experience. That definitely shouldn’t have happened, and we’d like to make it right. The duplicate charge you mentioned sounds like an unusual sync issue rather than expected app behavior, and our team can help correct it quickly once we have the order details. Please reach out to us directly at [email protected] so we can investigate your specific case. We take this kind of feedback seriously and want to ensure everything is resolved properly.
great customer service, i had an important question and they took a call and found a solution for me before end of day.
I wouldn’t recommend this app if you’re using it to backdate orders. Great support but it is not doing what I need. When I backdate an order it makes a second order with the desired date and if the customer paid already then I have to go to Shopify admin and reach out to tech support for assistance to properly delete the order i no longer need. I found a loop hole by inputting an order on Shopify, marking it unpaid, going back to editify to backdate the order and being able to delete it through the app. Only to find out it doesn’t save my back date or delete the original order. I’ve been going back and forth with tech support, they are very helpful but the app its self is not
This app does exactly what I need it to do! We use a separate POS in our store on are too busy on the weekends to scan items in Shopify so on Mondays I manually add all the orders from the weekends and back date them. Editify does it perfectly! And the support is excellent! I had a question and Alberto scheduled a video call with me immediately to walk me through what I needed to do.
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