Editify Order Editing & Upsell
The reviews for the Editify Shopify App are mixed, with both positive and negative feedback from users. Positive aspects include the app's ease of use, time-saving features such as allowing customers to edit their own orders post-sale, and excellent customer service. Users appreciate the ability to backdate orders and the user-friendly interface. On the other hand, negative feedback revolves around issues with billing address editing, backdating orders causing duplicates, and confusion regarding pricing tiers and trial periods. Some users also mentioned limitations in using the app for financial reporting.
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Easy to onboard, easy to use. Has reduced the amount of time I have had to spend each day responding to customers who commonly put in the wrong shipping address (usually from putting in billing address).
I attempted to amend a customers Billing address at the customers request. This then duplicated the customers order and charged them again! I requested help from support but did not receive a response. Pretty useless app and makes a complete mess of your orders. The interface is hard to navigate too
Hi there — we’re really sorry to hear about this experience. That definitely shouldn’t have happened, and we’d like to make it right. The duplicate charge you mentioned sounds like an unusual sync issue rather than expected app behavior, and our team can help correct it quickly once we have the order details. Please reach out to us directly at [email protected] so we can investigate your specific case. We take this kind of feedback seriously and want to ensure everything is resolved properly.
great customer service, i had an important question and they took a call and found a solution for me before end of day.
This app has cut down on a significant amount of unnecessary customer service time by allowing our customers to edit their own orders post-sale. We have had multiple occasions where the customer has decided they wanted to increase their purchase and add products and were able to do so because of Editify.
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