Editly: Order Editing
The reviews are overwhelmingly positive, with merchants praising the app for making order management easier and enabling customers to self-edit orders after checkout. The most common benefits mentioned are reduced support requests, fewer order issues, time savings, and smoother handling of common changes like address updates, product swaps, shipping corrections, and gift message edits. Many reviewers also highlight that the app is easy to set up, easy to use, and flexible enough to fit different store needs, including configurable edit rules, cutoff times, and refund handling. Customer support is a major strength throughout the reviews. Reviewers repeatedly describe the support team as responsive, helpful, and willing to go beyond basic assistance by guiding setup, communicating directly with merchants, and even developing or improving features based on specific requests. The main negatives are relatively minor and mostly feature requests rather than complaints: some users want more control over cutoff timing by weekday and better integrations with other customer account apps. A few reviews also note that they have not yet fully tested the app in live use, so the time-saving benefits are sometimes expected rather than fully proven.
Review RSS feed
Very helpful app and great customer support.
This app has made order management much easier for us.Customers can edit their orders themselves after checkout,especially for address or product changes.it has definitely reduced support requests and helped us avoid order issues.Highly recommended
The support in this app has been absolutely excellent - I have been trialling this for my store so that my customers can edit their orders themselves, and they have been so so helpful, even developing features that will help specifically for what I need for my store. I really appreciate the help that they have given and I truly believe this will help benefit my store :)
Excellent app and outstanding support! This is a live example with my active customer - The customer selected the wrong shipping option and contacted us immediately after placing the order. With this app, we were able to update the shipping option without canceling the order. This feature alone has saved us a lot of time and unnecessary back-and-forth. A special thanks to Paresh for his excellent communication, technical support, and commitment to improving the app based on real merchant needs. He was highly responsive and even connected with me directly via WhatsApp to guide me through the app's features and help set everything up in store. Highly recommended app and outstanding support service!
Sign up to receive AppNavigator updates
Find out when we add keyword-monitoring, review RSS feeds and more.