Editly: Order Editing
The reviews for the Editly app are overwhelmingly positive, with users praising its functionality and the outstanding support provided by the team, particularly Paresh. Users appreciate the ability to easily edit orders, update shipping options, and reduce customer support workload. The app's features, such as self-service order editing and cancellation, have been highlighted as valuable for improving overall order management and customer experience. The responsiveness of the team and their commitment to meeting merchant needs have been commended, making Editly highly recommended for online stores looking to streamline order processes and enhance customer satisfaction.
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The support in this app has been absolutely excellent - I have been trialling this for my store so that my customers can edit their orders themselves, and they have been so so helpful, even developing features that will help specifically for what I need for my store. I really appreciate the help that they have given and I truly believe this will help benefit my store :)
Excellent app and outstanding support! This is a live example with my active customer - The customer selected the wrong shipping option and contacted us immediately after placing the order. With this app, we were able to update the shipping option without canceling the order. This feature alone has saved us a lot of time and unnecessary back-and-forth. A special thanks to Paresh for his excellent communication, technical support, and commitment to improving the app based on real merchant needs. He was highly responsive and even connected with me directly via WhatsApp to guide me through the app's features and help set everything up in store. Highly recommended app and outstanding support service!
This seems like a helpful app to edit orders if there is any mistake
Thank you for the review! That's exactly the use case: customers correct their own mistakes on an order instead of emailing your team about it. If you'd like a hand configuring your edit rules or cancellation window, just reach out. Happy to have you on board and to be part of your growth!
Great for what you get free of charge. This can help reduce customer support. Features are vast and all can be administered easily. Only points are in the cutoff times it would be great if you could also adjust the weekday itself because many sellers do not need to have cutoff times siwtched on on weekends as orders are being collected until Monday mornings e.g. And if you use a customer account app such as Customer Hub or similar it would be great to havea possibility for integrations as well.
Thank you for the detailed feedback! we're thrilled to support your store and be part of your growth!
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