Editly: Order Editing
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The support in this app has been absolutely excellent - I have been trialling this for my store so that my customers can edit their orders themselves, and they have been so so helpful, even developing features that will help specifically for what I need for my store. I really appreciate the help that they have given and I truly believe this will help benefit my store :)
Excellent app and outstanding support! This is a live example with my active customer - The customer selected the wrong shipping option and contacted us immediately after placing the order. With this app, we were able to update the shipping option without canceling the order. This feature alone has saved us a lot of time and unnecessary back-and-forth. A special thanks to Paresh for his excellent communication, technical support, and commitment to improving the app based on real merchant needs. He was highly responsive and even connected with me directly via WhatsApp to guide me through the app's features and help set everything up in store. Highly recommended app and outstanding support service!
This seems like a helpful app to edit orders if there is any mistake
Thank you for the review! That's exactly the use case: customers correct their own mistakes on an order instead of emailing your team about it. If you'd like a hand configuring your edit rules or cancellation window, just reach out. Happy to have you on board and to be part of your growth!
Great for what you get free of charge. This can help reduce customer support. Features are vast and all can be administered easily. Only points are in the cutoff times it would be great if you could also adjust the weekday itself because many sellers do not need to have cutoff times siwtched on on weekends as orders are being collected until Monday mornings e.g. And if you use a customer account app such as Customer Hub or similar it would be great to havea possibility for integrations as well.
Thank you for the detailed feedback! we're thrilled to support your store and be part of your growth!
Excellent app and outstanding support! We were looking for a self-service order cancellation solution for a client store with some very specific requirements, including: * Order cancellation from both the Order Status page and Customer Account Order History page. * A configurable cutoff time that allows merchants to define order cancellation availability based on their business requirements. * Automatic refund support. The Editly team was extremely responsive throughout the process. We received all the features we required, and for the remaining requirements, their development team quickly reviewed our requests and implemented the necessary enhancements in a very short timeframe. A special thanks to Paresh and the team for their excellent communication, technical support, and willingness to improve the app based on real merchant needs. Their responsiveness and commitment to customer success have been impressive. The app is easy to configure, the functionality is clear, and the support experience has been one of the best I've had with a Shopify app. Highly recommended for merchants looking to offer self-service order editing and cancellation features to their customers. Thank you again to the entire Editly team!
Thank you for the wonderful review! We're glad Editly's self-service order editing and cancellation flow fit your store's requirements, from the configurable cancellation window to automatic refunds. The team are always one message away, and we're thrilled to support your store and be part of your growth.
Perfect app , easy to use , easy to setup. do exactly what you need. highly recommended
Grazie mille! Easy setup was a big goal for us, so it's great to hear Editly did exactly what you needed straight out of the box. Self-service order editing should be simple for merchants and even simpler for customers. We're here whenever you need us, and thrilled to support your store and be part of your growth!
Editly is a great app that allows customers to edit their orders directly before they are shipped. Previously, customers were unable to make changes to their orders, which resulted in frequent calls to our support team. Managing these requests was time-consuming and challenging for our CRM team. With Editly, customers can update their orders on their own, making the entire process smoother and more efficient. It has significantly reduced customer support workload, saved valuable time, and improved overall order management.
Thank you for the wonderful review! Reducing support workload is exactly why we built Editly. Self-service order editing before the order ships means fewer calls for your CRM team and smoother order management overall. We're here whenever you need us, and thrilled to support your store and be part of your growth!
We sell premium gift-ready skincare, and customers often reach out right after placing an order to update an address, swap a product, or add a gift message. Editly has been a lifesaver - it lets our customers self-edit their orders without flooding our support inbox. Our team loves it and so do our customers. The customer service is extremely responsive.
Thank you for the wonderful review! Self-service address edits and product swaps after checkout are exactly what we built Editly for, and we're glad it's keeping your support inbox clear. Great to hear our team has been responsive too. We're thrilled to support your store and be part of your growth!
Good app. This is a real problem when we need to update the customer address when they have selected incorrect address and then we get RTO. Cost saving and time saving App. Good and prompt support provided by Paresh from the team to help us understand all the features and helping us with easy as well as appropriate setup best suiting our website needs.
Thank you for the review! RTO caused by an incorrect shipping address is one of the most expensive problems a store deals with, and it's largely avoidable. Letting customers correct their own address before the order ships saves the failed delivery, the return leg, and the support conversation that follows. Walking merchants through setup personally is something we plan to keep doing as we grow. Thrilled to support your store and be part of your growth!
The app is very easy to set up and customise to suit your needs. There are plenty of options available, allowing you to choose what customers can and can’t edit, as well as how things like small additional charges and refunds are handled. We haven’t had any customers use it yet, so we can’t comment on how much time it will save in practice. However, if customers do start making use of it, it should save us a good amount of time, particularly when it comes to managing address changes.
Thank you for reviewing us so early on! You've picked up on the part we care most about: you decide exactly what customers can and can't edit, and how shipping differences and refunds get handled, rather than the app deciding for you. On usage, one tip that makes a real difference is adding the edit window countdown to your Thank You page as well as the Order Status page. Customers see it seconds after checkout, which is exactly when address corrections tend to happen. Happy to help you set that up. Thrilled to support your store and be part of your growth!
Our customers trust us to deliver the right product, and Editly helps make sure that happens. Instead of waiting to email us and hope we catch it in time, they can fix their order themselves right after checkout. Simple, fast, and it genuinely reduces frustration on both sides. Team available anytime when needed!
Thank you for the review! Instead of emailing and hoping it gets caught in time, your customers can correct their own order within your edit window right after checkout. Simpler for them, fewer support emails for you. Glad our team has been available when you needed us, and we're thrilled to support you and be part of your growth!
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