Editorify ‑ Product Reviews
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Rating
4.8
feedback
466
chart
#1,643
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Aug. 26, 2023
Editorify seems to have many shortcomings in its service. The slow response time, numerous bugs, and lack of technical guidance and assistance for customers are serious issues. Despite having the advantage of working with major Ecommerce companies in Southeast Asia, expanding to other platforms for learning and broadening Ecommerce presence could be beneficial. However, if technical problems and poor service persist, it can be quite disappointing for customers. The comparison with services like judge.me, which offer assistance and guidance without any cost, is an important point of evaluation. Giving a 1-star rating is already quite generous considering the experience i've had. Hopefully, Editorify can address these issues to improve customer experience in the future, especially for its CEO's attention.
We have responded to all of your emails in the past few days, with a maximum response time of a few hours between each email. You can watch a video of the email conversation and response time here: https://app.usebubbles.com/fwPXGAgD94gaXsWGbnH3b6 Please note that our response time is a maximum of 24 hours during the weekdays and may be slightly longer on weekends. We are here to support you and resolve any issues you may have.
Feb. 20, 2023
Multiple issues. Broken trash app like most others on Shopify. Customer service is headed by an illiterate moron.
Sorry for the bad experience. we tried to assist you, but faced some issue accessing your website due to an incorrect password provided by you. we reached out via email to request the correct password, but unfortunately, we didn't hear back from you. Screenshot -> https://share.cleanshot.com/f9YbXQnz Please contact us, will be happy to help you with this.
Feb. 1, 2023
Cant cancel the subscription, support is awful bad app overall dont waste your time. ................
Sorry for the bad experience. 1. We emailed you multiple times; please check. 2. As mentioned in our help center, to cancel the subscription, you need to delete the app from your Shopify store.
Sept. 7, 2020
Wasted my time downloaed for free plan, watched all vids but nothing works on aliexpress when i press the import button
Sorry for the bad experience, we notice you never contact us about this issue, let us help you with it, we already sent you an email, please check. You can also contact directly on https://ask.editorify.com/form Thank you
Aug. 22, 2020
stupid update, it work before, after update, total mass, can not change picture size. can not import review by cvs, can not copy review from other product. when you duplicate, you lost all review.
Sorry for the bad experience that you had, we checked our emails and couldn't find any email from you, we will be happy to help you with any issue that you may have. please contact us at [email protected]
Aug. 14, 2020
DO NOT WASTE YOUR MONEY ON THIS. IMPORT AND MANUAL INPUT DOESN'T WORK. NEEDS MORE IMPROVEMENTS. CAN'T EVEN UNDERSTAND THE GUY IN THE VIDEO.
Sorry for your bad experience, you installed the app today, emailed us for help We replied within a few minutes and asked for you to invite us, so we can check the issue, we didn't get any response. we also tried to contact you via the chat option you are offering on your website, with no luck. We will go ahead and ask Shopify to refund you, sorry that it didn't work out for you.
July 23, 2020
Claims to import reviews from Overstock but does not. Does not work properly most of the time when importing from other "supported" sites. Says it imported reviews but they do not show up on site. When you contact them for support they tell you it works on their side and they can't do anything to help.
Sorry for your bad experience, our last email to you was on April 3 with a suggested step by step what to do, we never got any response to this email, so we assumed that everything is ok, we will be happy to help you with it, and if it can't be resolved on your side, we will go ahead and refund you.
May 7, 2020
A very bad application that shows its logo above product reviews. So cheap act. I don't like this app
Sorry for the bad experience, the badge Editorify logo appear only for free users, you can upgrade to any of our paid plan and it will be turned off. i believe that most of the reviews app today that does have free plan have similar badge logo. let us know if we can help you with anything else.
March 3, 2020
shit synchronization........................................................................................
Dec. 23, 2019
the automated did not work, going to loox. sucks sucks uscksu sucscksuckscuksucksucksucksucsslcskucskcus
Sorry for the bad experience, we noticed you installed the app recently and never reached out for help, please contact us on [email protected] and describe the issue in details, so we can help you with it. Thanks, Tommy
Dec. 1, 2017
I am unable to install the app. I installed Bulk Edit by Hextom first and I am wondering if that is why there is a conflict. I contacted the company and I'm hoping to resolve the issue soon so I can use this app. I will update this review once I get it working.