Editorify ‑ Product Reviews
Import Reviews from Aliexpress, Alibaba to Build Trust
Rating
4.8
feedback
68
chart
#6,374
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Aug. 26, 2023
Editorify seems to have many shortcomings in its service. The slow response time, numerous bugs, and lack of technical guidance and assistance for customers are serious issues. Despite having the advantage of working with major Ecommerce companies in Southeast Asia, expanding to other platforms for learning and broadening Ecommerce presence could be beneficial. However, if technical problems and poor service persist, it can be quite disappointing for customers. The comparison with services like judge.me, which offer assistance and guidance without any cost, is an important point of evaluation. Giving a 1-star rating is already quite generous considering the experience i've had. Hopefully, Editorify can address these issues to improve customer experience in the future, especially for its CEO's attention.
We have responded to all of your emails in the past few days, with a maximum response time of a few hours between each email. You can watch a video of the email conversation and response time here: https://app.usebubbles.com/fwPXGAgD94gaXsWGbnH3b6 Please note that our response time is a maximum of 24 hours during the weekdays and may be slightly longer on weekends. We are here to support you and resolve any issues you may have.
July 23, 2020
Claims to import reviews from Overstock but does not. Does not work properly most of the time when importing from other "supported" sites. Says it imported reviews but they do not show up on site. When you contact them for support they tell you it works on their side and they can't do anything to help.
Sorry for your bad experience, our last email to you was on April 3 with a suggested step by step what to do, we never got any response to this email, so we assumed that everything is ok, we will be happy to help you with it, and if it can't be resolved on your side, we will go ahead and refund you.