eesel: AI Chatbot & Live Chat
The reviews are overwhelmingly positive, with users praising eesel for helping reduce customer support workload while maintaining a high-quality customer experience. Reviewers consistently highlight its strong customization options, ease of use, seamless integrations with help desks and Shopify-related systems, and the ability to refine AI responses over time. Many also mention that the support team is responsive, helpful, and quick to resolve issues, which adds to the overall satisfaction with the product. On the negative side, the main drawback mentioned is that some fine-tuning is still required to get the best results, especially when tailoring responses to specific policies and workflows. However, this is generally framed as a manageable tradeoff rather than a major problem, and most reviewers see the product’s flexibility and potential as worth the setup effort. Overall, the feedback suggests eesel is a powerful and practical AI support tool that is especially valuable for teams handling high volumes of inquiries.
Review RSS feed
We've had a really positive experience with eesel so far! We deal with a high volume of customer support inquiries, and finding a solution that can help lighten that workload without sacrificing the quality of our customer experience has been incredibly important to us. One of the things I appreciate most about eesel is how customizable it is. We're able to tailor its responses to our company's policies, processes, and tone, while still maintaining control over what gets sent to our customers. The ability to review responses, provide feedback, and continuously refine how the AI handles different situations has been especially valuable. There is definitely some fine-tuning involved, but the potential is tremendous. It's been exciting to see how much AI can help streamline customer support while still allowing us to provide the personal experience our customers deserve. We're looking forward to continuing to build on what we've implemented so far!
Great support, and one of the best AI apps out there who are on the leading edge of integrations to help us in customer service support.
Very good application of AI technology for our Webstore. Easy to use and incredibly helpful for our customers while easing the burdon of technical support and parts identification from our staff.
Great product, great team to resolve matters very quickly.
Eesel is one of the best AI programs we've ever used for customer support. The team is wonderful to work with, and the tool is exactly what we needed. Eesel connected seamlessly with our help desk and subscription platform app. It is incredibly user-friendly when it comes to set-up and customizing workflows. We've had poor experiences with other AI tools, where it required complex developing knowledge to get anywhere. Not with Eesel. You can tell Eesel exactly what you want to achieve in plain conversational language, and it will take care of the rest. Not to mention it's affordable and non-binding. So happy to be working with Eesel!
Sign up to receive AppNavigator updates
Find out when we add keyword-monitoring, review RSS feeds and more.