EG Contact Form Builder Survey
The reviews for this Shopify app are mixed, with both positive and negative feedback. On the positive side, users appreciate the clean and intuitive interface of the app, quick setup process, and responsive customer support. Many users found the surveys easy to set up and visually appealing on both desktop and mobile devices. The live chat support was highlighted as particularly helpful, with users receiving instant replies and useful tips for setup. Additionally, users mentioned that the app was easy to manage within Shopify and did not impact the store's performance. On the negative side, one user reported that the app broke their website navigation even though it was hidden from the storefront. They also mentioned experiencing issues with contacting support through Live Chat, as no one responded despite an agent being online. Overall, while the app received praise for its functionality and support, the negative experience with website navigation and unresponsive support raises concerns about its reliability in some cases.
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Pros: Free Badged with Built for Shopify, mark of high reliability. Responsive, professional customer service. Feature-filled I asked for feature -> they delivered in 1 day. Considerations: I have not used all features. I only need one feature. I only used it for one day. Conclusion: Worth trying High potential as strong recommendation
Really easy to design and implement, the google sheets integration is a life saver! Support from Hamish was quick and polite, and works really well with our store. Very pleased!
This app broke my website navigation even though the app was hidden from the storefront/site. This is a serious issue because it affected the functionality of my live website without being visible to customers. I also tried contacting your support through Live Chat, but no one responded, even though an agent was showing as available online.
Hi there, We're truly sorry for the frustration this experience has caused, especially when it involved your live website's navigation. We understand how important it is to keep your storefront functioning properly, and we take reports like this seriously. To clarify, when our app embeds are disabled, our app should not interfere with your storefront. However, we would appreciate the opportunity to investigate your specific case further to understand what happened and identify the cause of the navigation issue. We're also sorry that you didn't receive a timely response through Live Chat. Your message came in during a shift handover, which unfortunately resulted in a longer wait than expected. We understand that seeing an agent available while not receiving a response can be frustrating, and we sincerely apologize for the delay. Our support team has also reached out to you to follow up on this issue, but we haven't heard back from you yet. We'd really appreciate it if you could reply to our message so we can investigate this further, better understand what happened, and work with you toward a resolution. Thank you for bringing this to our attention. We value your feedback and hope to have the opportunity to make things right. Best, Egohub Team
Fantastic app with a clean and intuitive interface. Setup was quick and hassle-free. The support team is responsive and genuinely helpful. Special thanks to Lulla & Vivian for patiently understanding my concerns and resolving all my issues. Excellent customer support—highly recommended!
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