Sustenance review for Facebook Reviews by Elfsight

1 / 5

Jan. 19, 2021

Worked well up till recently. Now the profile pictures of the reviewers are filled with random stock pictures, instead of their actual pictures. Makes the reviews look fake

Using app

5 months

Total reviews

5

Average rating

3.4

Developer Reply

Hello, Thank you for taking the time to post a review about our Facebook Reviews App! Please accept our sincerest apologies for the delay in replying to your feedback. We can't apologize enough for the frustrating experience you have endured while using our App. Unfortunately, our App no longer displays profile pictures and usernames due to certain limitations set on the side of Facebook. The thing is that Facebook has made changes to their privacy policy which affected our App as well. At the moment, displaying profile picture and username depends on Facebook profile settings of a user. Nevertheless, there should not have been any random stock pictures but rather empty profile pictures. We assume that this could have been a temporary glitch on the side of Facebook, and we are very sorry about that! We understand that our answer can be upsetting but there is also some good news to share. Our Development Team has recently found a solution that should help us get profile pictures and usernames back. We are planning to apply it in future App updates! If you would like to know more about this, please contact our Support Team at https://help.elfsight.com/?contact=1 Sincerely,

Facebook Reviews by Elfsight for Shopify
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Highlight Positive Feedback with Reviews on Your Store

Developer
Shopify App Store