![[HumanPresence] Shop Protector for Shopify](https://cdn.shopify.com/app-store/listing_images/7230602369e6144c70b0495693e7dfa9/icon/CL6H_Mz0lu8CEAE=.png){kind=icon}
[HumanPresence] Shop Protector
Shop Protector | Stop Form Spam & Checkout Bots
Rating
4.1
feedback
106
chart
#4,006
Reviews Over Time
App Ranking
Time spent using app
-
Less than an hour
0%
-
Less than a day
3%
-
Less than a month
29%
-
Less than a year
31%
-
More than a year
36%
Reviews Summary
The reviews for the Shop Protector Shopify App are mixed, with both positive and negative feedback from users. Positive aspects highlighted include excellent customer service, quick response times, effective protection against bots and spam, and helpful support in setting up the app. Users appreciate the app's ability to stop fake accounts and spam, as well as the personalized assistance provided by the support team. However, negative feedback revolves around issues such as confusion in using the app, lack of effectiveness in blocking bots, slow email communication compared to chat support, and instances where the app caused site performance issues and layout disruptions. Some users also expressed disappointment with the app's functionality and customer service, leading to a sense of frustration and dissatisfaction.
Highlights
Rating Breakdown
Review RSS Feed
All reviews
Dec. 2, 2024
This app was very confusing to use granted we were on the free version but I couldn't tell what exactly it was blocking. It would just show a count without any details. Maybe we were using it wrong but it was definitely not intuitive by any means.
Thank you for sharing your feedback. We’re sorry to hear that your experience with the app wasn’t as smooth as expected. We noticed that you didn’t reach out to our support team during your trial. We’re always here to help clarify any issues and guide users in maximizing the app’s potential. If you’d like to give it another try, please don’t hesitate to contact us. We’d be happy to assist in ensuring your forms are properly protected and address any concerns you may have.
Oct. 10, 2024
I have used this app for a few years now and have only had 1 problem but it was due to an update, that I hadn't performed. I contacted their support team and they were on it right away. They corresponded with me and took care of everything. That doesn't happen these days so, Yes, I am very happy with this APP and Felix who was my contact.
Using app
About 6 years
Total reviews
1
Average rating
5.0
Sept. 20, 2024
They've been very responsive and helpful. The email form of communication takes a bit longer than chat support, but feels personal. They offer helpful suggestions.
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