![[HumanPresence] Shop Protector for Shopify](https://cdn.shopify.com/app-store/listing_images/7230602369e6144c70b0495693e7dfa9/icon/CL6H_Mz0lu8CEAE=.png){kind=icon}
[HumanPresence] Shop Protector
Shop Protector | Stop Form Spam & Checkout Bots
Rating
4.0
feedback
107
chart
#11,648
Reviews Over Time
App Ranking
Time spent using app
-
Less than an hour
0%
-
Less than a day
4%
-
Less than a month
38%
-
Less than a year
23%
-
More than a year
35%
Reviews Summary
The reviews for this Shopify App are quite mixed, with both positive and negative feedback. Positive aspects highlighted by users include the user-friendly interface, helpful customer service, effective protection against bots and spam, and quick resolution of issues. Users appreciated the app for stopping fake accounts, providing excellent support, and being easy to install. On the other hand, negative aspects mentioned include issues with the app not working after the free trial, confusion in understanding what the app was blocking, slow response via email support, and instances where the app caused site slowdowns and layout problems. Some users also expressed dissatisfaction with the app's performance in reducing bot accounts and the lack of effectiveness in protecting against spam.
Highlights
Rating Breakdown
Review RSS Feed
All reviews
March 13, 2025
A must have! I´ve been struggling with bots and tested a couple of apps before trying this one. My email was full of spam, my email service too, and had a lot of new spam accounts created daily. Skip the headache and go for this app. As soon as i installed it I reached for help and Felix from support had everything up and running in my store in a couple of minutes. He was really helpful and saved me a lot of time. Also its really great that they have an chat support that answers immediately. (The 2 apps I tested before never answered to my customer support tickets) Thanks!!
Feb. 5, 2025
At first we liked this app because the interface is very user friendly but after the free trial the app which is just their website wouldn't work to let us upgrade the account. Now we can't even log into the website at all. There's just an endlessly spinning wheel and it never even loads.
Dec. 2, 2024
This app was very confusing to use granted we were on the free version but I couldn't tell what exactly it was blocking. It would just show a count without any details. Maybe we were using it wrong but it was definitely not intuitive by any means.
Thank you for sharing your feedback. We’re sorry to hear that your experience with the app wasn’t as smooth as expected. We noticed that you didn’t reach out to our support team during your trial. We’re always here to help clarify any issues and guide users in maximizing the app’s potential. If you’d like to give it another try, please don’t hesitate to contact us. We’d be happy to assist in ensuring your forms are properly protected and address any concerns you may have.
Oct. 10, 2024
I have used this app for a few years now and have only had 1 problem but it was due to an update, that I hadn't performed. I contacted their support team and they were on it right away. They corresponded with me and took care of everything. That doesn't happen these days so, Yes, I am very happy with this APP and Felix who was my contact.
Using app
About 6 years
Total reviews
2
Average rating
5.0
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